Three reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great network coverage, let down by horrific support.

If data is the most important part of your mobile phone to you, Three would be the best network, hands down. Any customer of Three who switched to any other network in the country, will tell you how great Three's data coverage is compared to their competitors, myself included. In almost all areas, you can be sure of a speedy connection. No other UK network comes close to nationwide data, as they're they're disadvantaged by their aging 2G legacy that's rubbish for data, an issue Three didn't have.

Unfortunately, if things go wrong, like they did for me, their customer service is absolutely diabolical. Letters and emails go without replies and their out-sourced call centre is a bureaucratic nightmare. You will be told to wait 72 hours for call backs that never happen, you'll be redirected from department to department as they all pass the buck...

The mast that covered both my student dorm, and the mast that covered the family home, for a year of my 2 year contract, were both faulty, leaving me with dropped calls and temperamental data. It took Three a year to fix them. I can understand technical faults, but they admitted the fault, then sat on it for a year. Ludicious.

It's a shame, a genuine shame. If Three actually invested some money into their customer support, they would be amazing. But until they do, you'll be in a contract, preying nothing goes wrong. They are so outstandingly let down by their customer support, I truely hope they change it for the better.
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