Three reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cancelling a contract is a NIGHTMARE!

If you have a contract with 3 you must give them 30 days notice before you are allowed to cancel the contract even if your contract is for a specified period of time. I found this out the hard way and had to pay for an additional month. Also you can't cancel your contract prior to the 30 days expiry date otherwise they charge you for early termination of your contract. When you actually manage to get through to an operator, she spends 20 minutes trying to convince you to take a different package or upgrade your phone. You don't succumb to this pressure so she grudgingly puts you through to their "cancellation team" and he spends 20 minutes trying to convince you to stay with 3 then puts you on hold for 10 minutes then comes back and tells you he had to put a note on your file! He doesn't tell you what the 'note' is though. Then, he has to put you through to someone else to cancel the contract so I ask why can't you do it if your on the cancellation team and he tells me he's not authorised to cancel it! I'm really not happy but he puts me through to another guy who answers his line quite quickly and this guy tries for 20 minutes to get me to stay with 3 and eventually I can't take any more and tell him in no uncertain terms, CANCEL MY CONTRACT NOW AND GIVE ME MY PAC NUMBER. He tells me he will do this but if I don't use my PAC number with 30 days my contract with 3 will resume and I will be liable for more £37 a month payments and will require to give them another 30 days to cancel the contract. I told them to keep the PAC number. If you choose to go with this company be warned of how they will treat you. Oh, and 3, if you do listen to these reviews, you should be ashamed of yourself, this conduct is outrageous.
2
Bamdad Hashemi and Arezoo Karemi found this review useful
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