Three reviewed by

Stansted Mountfitchet, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor customer service

A month after I joined Three I noticed on my credit report that I had gained a middle initial. I phoned Three (Indian call centre) who insisted no middle name existed on my account. Left with no other option I sent a letter to Customer Relations team, in it I asked for the mistake to be corrected and a credit for the postage (60p) for sending the letter.

Two weeks later I get an email telling me to call the Indian call centre to remove the middle initial (AND NO 60p CREDIT!) .

Just phoned three customer service and guess what ... No middle name!

Totally useless! I'll be leaving Three as soon as my contract ends.
2
Bamdad Hashemi and Arezoo Karemi found this review useful
    Comment (?)