TRYING TO ROB MY GIRLFRIEND OF MONEY!!! SHE ALREADY GIVEN NOTICE BEFORE THE 14 DAY COOLING OFF PERIOD TO CANCEL HER CONTRACT AND NOW THEY HAVE THE CHEEK TO SEND A LETTER AND CHARGE HER THE FULL 12 MONTHS AND THE MINUTES AND DATA SHE HAS NEVER USED!!! DISGRACE FULL BUSINESS!!! PLEASE WATCHDOG, SORT THESE CRIMINALS OUT!!! NO CUSTOMER SERVICE AND THEIR INDIAN CALL CENTERS ARE AWFUL!!!
John Mathews found this review useful
The most annoying and disappointing customer support....no one listens to your complaint or problem once they have sold their item....I cant believe this kind of Indian-run company (at least their customer centre is entirely Indian guys) is working with this kind of poorest service in UK.
In one day you call 10 different times and talk to 10 different representatives at customer centre and you will get 10 different responses for the same problem. They are poorly trained and unable to handle customers.
The people at Three Stores are kind of "uncontrolled" souls and Three administration has no control over them at all. One of the representatives in Three stores nearly started fighting with me and said "get out of the store"....unbelieveable....I said i will complaint but she seemed not bothered at all. I came back and launched complaint by calling the 3 service centre...I was very hopeful that she will be dealt with iron hand for her insulting attitude...many days of wait for the response.......then one day I got a call from 3 and I was told that this this ....happened that day at store....I said I dont need to know this all as it all happened with me...all I want is 3 take action against her....he said no 3 cant....then I said that she should apologize for her attitude...he said he will ask and contact again......many days wait again......then I got call again and the guy said...no she cant....
Looks like everyone at 3 is working independently without any regulation, check and balance....
One representative told me today that I will get new replacement phone for my broken phone....I called again after some time to confirm...oh my God...this time the new guy said no its not possible...........and i cant get new phone....
Many many such examples..........................so
CONCLUSION: Better dont use phone than trying Three....
GOD BLESS ALL THE 3 AFFECTEES...ameen
John Mathews found this review useful
Where do I begin, bad coverage when I was told it was good, I had a 30 day sim which I only wanted for 30 days but you have to give 30 days notice so as soon as I got it I rang 333 to cancel now this is a call centre in India they are very hard to understand it took 30 mins to cancel and get a PAC code during these 30 mins I was told I would have to pay for 4 months which I said I wasn't paying as its a 30 day contract and I was giving 30 days notice I will pay for that then I was told that I would get a bad credit rating and enforcement officers would come and collect the money after this I agreed to pay so I could get my PAC code and cancel then I got put through to cancelations who then tried to sell me another contract I had to say I just want to cancel about 20 times before they actually did it awful company
While I've always been impressed by the customer service in store, and have always been greeted by very friendly and helpful employees, as soon as I wanted to cancel my contract (once it had ended) it was a whole different ballgame. Firstly, not being able to cancel in store is a huge disadvantage; I'm a little hard of hearing and therefore trying to discuss things on the phone with a foreign man is difficult for me. And secondly, the call centre staff were a joke. Friendly, yes, but 'pushy' doesn't even cover it. I literally just wanted to cancel my contract, I was expecting for them to ask me to stay, but I wasn't prepared for 35 minutes of being passed from person to person, all of them not listening at all to my pleas that I was busy and just wanted to cancel! In the end, I was so upset and shaken up I had to hand the phone over to my Mum who spent several more minutes practically shouting at them and it was only when she threatened to hang up did they agree to cancel my policy. When we went into a Three shop to complain they simply shrugged and said it had nothing to do with them.
I understand that they want to keep as many customers as possible, and some of the offers they offered me sounded very reasonable, but I am appalled at the way that, even after saying endlessly that we absolutely definitely just wanted to cancel, I was almost forced into agreeing to all sorts of deals that I didn't understand. I shan't be getting a contract with Three again in the future.
My partner had a mobile internet contract with them but since moving in with me had no need for it. He called at the end of June to give 30 days notice and was advised to call back after the 25th of July to give immediate notice and to ensure no more payments were taken. He called back on the 28th of July (today) and was told that he had been misinformed and that the call he was making was his notice period and another charge would leave his account. After 36 minutes to a premium rate number, the advisor finally said that the earliest he would be able to cancel is the 30th of August anyway as this was the expiry date. My partner queried why the charge could not be over looked due to loyalty and the fact he had been paying for a internet connection he hadn't used for about 4 months. He was informed by the member of staff that loyalty only meant something to them when they were taking out new contracts to get better deals.
When my partner asked to speak to a manager or a supervisor, he was conveniently told they were in a meeting until close of the call centre and a call back would be scheduled for between 24 and 48 hours. When my partner advised that this would not be convenient due to his working hours, he was basically told tough luck.
The advisor kept pressing the mute button while my partner was talking so about 15 minutes was spent repeating himself.
It was absolutely disgusting how he was treated and to be told outright that loyalty only counts when you want to spend more money is beyond a joke.
Six months ago my partner and I took out two contracts with this damnable company.
We live in Kettering in Northants,and were told the coverage was good to excellent,the contract rates were reasonable,so we took the plunge.......what a mistake!
The signal coverage was bad at best,non existent at worst,when we returned to the store,we were told "it's always bad around that area,there are always problems with the mast",this by the same person who described the coverage previously mentioned.
After approximately four months,the signal disappeared for ten days,"problem with the mast,they're working on it as we speak" we were told,after ten days the very weak/non existent signal returned!!!!!.......for one day!
Upon contacting the totally inept staff at our local store,we were told the mast had totally failed,and needed completely replacing,we were then left with a useless phone (when at home) for SIXTEEN days,we inquired whether we could cancel our contracts due to the company not fulfilling it's obligation in providing us with a usable service,
NO,you cannot cancel unless you pay the full amount left on the contract! we were told.
When the service returned,it was left to us to contact the appalling Customer Service Centre and spend approximately 20 minutes getting our refund for the days lost.
At no time did we receive any form of communication from 3,nor was there any offer of compensation (other than the exact amount for the lost days).
They are a truly appalling Company,I would not recommend them to my worst enemy.
I purchased A samsung galaxy s 3 at the beginning of July on £21 for 100 Minutes, 5000 Texts and Unlimited data, which compared to the other companies is good value.
I then received the bill through the post and to my amazement it read 'your monthly bill will be £33' I still had the same allowance of minutes, texts and internet yet it was £12 a month more ( on a 24 month contract that's £288!) Even though the signed contract I have says £21!!!!
I phoned 3, after the 20 minutes I Finally got through to an advisor, unlike the other phone companies their offices are in Asia and the man on the phone had such a strong accent I really struggled to understand him. I firstly explained my situation, he then put me on hold for another 5 minutes while he spoke to his supervisor. When he came back he explained that his screen said £33.
The funny thing is that 3 don't even have a £33 a month tariff so where they got £33 from I have no idea, when I explained this to the advisor he said that it was 'against policy' to check the website! He then stated that the only way to fix the problem would be for ME to phone the Carphone Warehouse, To my amazement he refused to do it for me saying that it was unfair for him to have to do it! So much for helping the customer or that the customer is always right! He had no valid reason why it couldn't be done, even though it was their fault as the Carphone Warehouse contract that '3' signed says £21
I was asking him what I had to say to the Carphone Warehouse when he bye and hung up, leaving me with no real idea of what to do except call the Carphone Warehouse.
So as requested I called the carphone warehouse who as I excpected said that they can't deal with me over the phone and that it needed to be the '3' representative, who had just refused to call them and hung up on me, probably to have a tea break.
Oh and did I mention that the Carphone warehouse isn't a free number 3 have already wasted my time and money pointlessly
So today I drove to my local Carphone Warehouse and they can't explain what has happened as they sent the paperwork off with £21 clearly displayed the day I purchased the contract.
Had 3 simply phoned the Carphone Warehouse in the first place I would not be writing this review but the refused to no apparent reason!
I am really regretting choosing 3, their signal finder on their website is useless so don't use that either as it said that my office has a brilliant signal, I have no service all day and seeing as lots of my business is on my mobile that is a real problem
I didn't even bother looking at reviews as it is such a big well known company but I really wish I had.
DO NOT USE 3! EVER!!!!!!!!!!!!!!!
I was a Three customer for 10 years ... I was persuaded to stay when I wanted to get a PAYG contract two years ago when I went travelling as I was told that 'as a valued customer' I would get a great deal on a phone. When I returned early this year I was offered the standard book price on a contract with a discount of £30 on my first month. Embarrassing to say the least ... especially as I found the deal cheaper (with Three) elsewhere. Needless to say I didn't upgrade and remained on their month-by-month contract. I have tried twice this year to leave my contract and have received very hard sell when they do not listen to your complaint and just wear you down till you give in. This is not acceptable practice for any company and I think they should be fully investigated for this.
I have now left as I was not getting reception at home for 3 months ... apparently because I live too close to a railway track (my new service does not seem to have the same problem). Anyway I am now chasing them through the Ombudsman as they have admitted that I deserve a refund as I did not get the service I was paying for, however they say that since I am no longer a Three customer there is no way in which they can refund me ... err cheque or BACS anyone?
A complete disgrace.
I have been with Three for 8 years now and recently I went to upgrade my sons phone and they said if I switch it over to his name we would receive £30 each and he could get the iPhone 5 with no upfront cost and the tariff the 1 plan for £31 a month... Sold it to us but it was all lies sonde the case was first opened I have had 3 cases and still nowhere apparently the managers of the Indian call centres cannot do anything so I asked to be put through to the UK centre to speak with them but they cannot do that because it is out of there hands, they made me take out a contract and then tricked me and hustled me, when I first opened the case they said that the calls were recorded and that they would look back on them and now the just told me that there are no recorded calls and that they don't record calls, some company...
They have got to be one of the worst companies to deal with when it comes to changing or ending a contract, even after 5 hours of trying to get them to cancel my contract and being told that I was making "the wrong decision" by leaving them and that leaving them for a rival carrier was "stupid", they still didn't even do what I asked them to do in the first place which was end my rolling contract, which resulted in me having to phone them AGAIN, and of course going through the exact same stuff and tripe that their staff have to come out with. All in all they are a horrible company to deal with, don't be suckered in by their cheap deals as what you may have saved in money, you pay for in time, effort and stress with having to deal with rude and frankly incompetent staff. Do yourselves a favor and go with a different carrier, 3 are a shambles of a company.
Just lately renewed my contract for the new iPhone 5 - called on 17th June and was told delivery would be on the 18th - nothing arrived. Called courier DPD - found out from them that Three had instructed them to hold the delivery for no reason at all.
I called Three and was told to expect my phone 21st June after they had done a 24 - 48 hour investigation into why it was held - still nothing arrived. Called Three again on the 24th - another 24 - 48 hour investigation as DPD the couriers 'may' have lost my parcel (Not surprising considering their reviews tbh) . Customer services staff don't give a ****. They keep repeating the same old rubbish; where one advisor had said he would chase up my concern in the morning and didn't - so I had to do the leg work myself!
EDIT* - Another delivery date was missed so I went in store. They can't find any of your details if you ordered online and couldn't help - what a joke! (*St Stephens, Hull)
Finally got the phone from the 3 shop after spending 45 minutes on the line to 3 and getting them to cancel the delivery so I could upgrade in store.
Best I got was 4.99 P+P refunded to my account - and will be looking to claim back the £15.00 of calls I had to make when they cut me off after sending a new sim out by mistake!
Mobile Broadband: - Your customer service is the worst ever.
Allowance limit of 5GB per month. Exceeded in March and rang to ask why this was the case (was supposed to be a block on excess). Paid the excess, but the customer service representative agreed to increase the allowance to 10GB per month for no additional cost.
Noticed yesterday that the last two months' bills (April and May) were again well in excess. Rang to ask whether I has exceeded the 10GB now in place (confirmed I had not exceeded 10GB). Asked why I was getting charged, and was told that the 10GB was never placed on (there is a note on the file that it should have increased).
Three agree it was their fault (despite saying that I should have checked it was done online - will remember that on Monday when I go to work, will be expecting you guys to double check my work !!).
Short of the story is that Three will not refund the additional amounts they have charged me for the last two months for going over the 5GB (despite the fact that this should have been 10GB).
Told some story about how can only give out a maximum of £15 refund !! Ok - sure that is the case Three?!! Do you really expect me to believe this?
Basically - You have charged me for something which you and me agreed I could have, but won't now refund me.
Joke customer service !!
The company are unwilling to deal when they changed the contract I was on to give the S4 away for free after I paid £50 for it 6 days in to the contract with them and as I had used the phone I am stuck in a 2 year contract with them which I can't wait to leave.
They treat the contract like a transaction instead of a relationship and for this no one I know will use them from now on as I will tell them of my troubles.
This is a completely unprofessional establishment with multiple staff members at the call centre who will repeatedly ignore any instruction you might give them, no matter how clear that instruction may be. I can understand why people swear on these calls as I had to scream at them at least ten times to cancel my contract. It is apparent they are tasked to either address your concerns and keep your business, or to wind you up so that you put the phone down and give up trying to cancel. I stuck to my guns and have been told my plan has been cancelled. However I am now confirming in writing as I do not trust them and have no proof of the cancellation. A shameful way to behave.
I've been without signal for over 5 weeks now. Originally I thought nothing of it, because I figured any issues would be solved fairly quickly. How wrong I was.
I tweeted their "Customer Services" team who asked for a Postcode. I gave them it and they provided a vague response that said there was a fault with a mast and they were working to fix it.
5 weeks down the line and many tweets asking for more information have received the same response.
My Signal finally came back last Friday for about a day... Then a pigeon flew into the mast or something and I'm left without signal again.
I'm not happy paying £36 for this service, so I enquired about reducing it for this month. I ended up on the phone to and Indian Call Centre, were the operator could understand me, and I couldn't understand him. So I gave up.
I was then encouraged by Three's official twitter page to file a complaint on their website. That was a week ago and I've heard nothing from them.
I've still got about 18 months on my contract with them, but I'm more than tempted to fork out how ever many hundreds of pounds it'll cost to be rid of them for good.
I will put this simply.
I rang up three, and after talking to someone (after a wait) I was put through to mobile broadband.
I was on hold for over 30 minutes, when someone did answer the phone, he simply introduced himself, after I asked why I had been on hold for so long, he simply said "OK _ What is the problem". So since he seemed so totally unapologetic I asked him his name - he then said his name was "James Bond" - proceeded to leave me on hold until I got an automated message saying the office had closed and that I should call back again tomorrow.
Now bear in mind the reason I was ringing Three in the first place was to query a refund which is owed to me because of their incompetence in the first place as over a year ago they didn't cancel my Mobile Broadband correctly.
As a customer I feel I have been patient but now I have been pushed beyond breaking point.
Fortunately after all my bad experiences with this company I decided it would be best to use the "record conversation" feature on my phone and now I have proof how bad their customer services is for the whole Internet to see. I'll be putting the audio file up on You tube - then maybe this disgraceful company will learn. After I raise a complaint for compensation, of course.
Avoid this company. They don't deserve your money.
I'm currently abroad and haven't been able to use my phone in over 3 weeks. Customer service is appalling, asking me to ring in, when I DON'T HAVE A PHONE! Won't discuss it with my girlfriend even though I've given her all the security details & I emailed to make a complaint, my girlfriend got a message to call them.. HOW CAN I IF I CAN'T CALL BECAUSE YOUR STUPID SERVICE ISN'T WORKING!! I've been in touch with the twitter team for nearly 2 weeks, slow and useless. Ive just had enough with Three now and am going to cancel my contract.
In short, terrible network coverage, terrible pushy rude and sometimes unintelligable customer service from call centre and nearly impossible to get unlock code and PAC codes from. Thanks 3 - I have been without a mobile for a week!!!!
Bought a contract from this company, they sent me the wrong SIM twice (and another customers personal details!) I never got a service from them and they tried to charge me for someone else's contract! Took hours on the phone to countless different people to finally get it sorted! Avoid!
I am with ""THREE"" from last 22 months and have coverage problem since last one year....you call them , complaint about your problem, keep calling again and again and they will keep fooling you .....with the same reason and excuse and will try their best tactic to ignore or delay.
If you are too much happy in your life and want some horrible and ""Pain the ASS"" experience in your life then please join ""THREE""
They promise you to delivery the worst service on this planet.
I am paying for nothing . I already have decided to campaign against them through social networking websites.
I've been for four days trying to get a proof of purchase from them and the idiots always send something wrong . The result is I can not make a claim to get my phone repaired. The customer service is the worse thing ever!
Not even good until you have a problem as the service is atrocious. Customer service equally as appalling, Indian call centres spending hours on hold or being passed between departments. Despite being unable to use my mobile broadband they have still failed to resolve the issue and either rectify it or cancel the contract as they are not providing the service they should be. Steer clear at all costs, not worth your time or effort, should never have left O2.
Today is the day i have been released from a 4 year sentence with 3 In the last 6 months of my sentence i have spent more time speaking to customer services than using my phone for what it was intended for i.e making calls text and browsing! my signal was degraded to the point of no service within half a mile of my property in fact when i was originally sold my contract i was assured by the 3 shop that 3 had coverage in my area they lied! my signal was apparently a weak 1 piggy backing off t mobile and orange. i had previously left orange because of poor coverage !!!!
in my time with 3 i have had to contact them to stop services that i have never accessed including football and other live streaming pay per view events which considering i didnt even have any mobile broadband during the last 2 year contract
it should of been impossible to start ! I didnt have access to planet 3 either to find out early that they were stealing! I have spent at least 2 months without any service at all until they supplied me with what they call a home signal box "This thing is more temperamental than a 1970s british leyland car" apparently you have to stab it with a tooth pick at least twice a week! i will be stabbing it with something more robust now "piece of S@$t" This led me to more hours of my life speaking to half a billion customer service reps reading from a script on a computer screen! Nobody in in that call center has a clue about dealing with customers and its not unusual to be passed on up to 5 times during a 1-2 hour call to repeat your life story i actually think its an in house joke between the call center staff to see how many times they can make you repeat a process until you crack !!!!
WATER TORTURE , 240 VOLTS ATTACHED TO YOUR GONADS all in a days work for 3 customer services!!
3 are cheap!!! but unless you live in an area with adequate reception and never need to speak to three's representatives don't waste your life like i have they turned my hair grey as a badgers ass!!
Three Mobile is a complete false economy !
Never go to three avoid at all costs customer service is appealing cant cancel or change your service plan for the whole 24 month contract have been a 02 customer for years would recommend O2 over three wish I never went to them as theyndont have the first idea on how to deal with complaints leave you hanging on the phone for hours on end in the end I have given up trying to reason with them info hope that when my contact comes up for renewal I will be able to cancel.
Alex William Norton found this review useful
I have been with 3 for four years. I bought a new Samsung Galaxcy S2 from them with a two year upgrade. The phone turned off all of a sudden after about a week of receiving it and I could not restart it. I removed the battery and reinserted it and it turned back on. Battery level was good?. This happened again after about another week. Then it became more frequent. I contacted three and because I had not reported it straight away they would not replace it and it was under a Samsung two year warranty. Three sent it for repair and they could not find anythin wrong. They upgraded the software and returned to me. The next day it switched off again. The alarm clock will not work when this happens and I cannot rely on it. Contacted three again and they arranged for repair again. No fault found. Sent back to me and it turned off the next day again. Asked my 16 yr old son to check that I wasn't doing something silly. He confirmed that he had to remove the battery to get the phone to work. Contacted three again and they arranged to get my phone repaired. No fault found. Got phone back and the next day it did it again. Caontact three and told them that this is unacceptable and they offered me a second hand phone and said that I would have to contribute £20 towards it! I have now taken it up direct with three. My wifes contract just expired with three and wqe have moved to Orange Mobile. It is a much better service. Take my advice, stay away from three mobile.
Alex William Norton found this review useful
I have been with three network for nearly four years and when I said I wanted to cancel my contract because I found something from carphone warehouse, they started bashing off carphone warehouse saying that they are selling refurbished phones and not at all brand new. So, just to check I went to CW and spoke to them about their mobile phones. They have warranty and completely legit. Second time, I called three they tried to read out terms and conditions from carphone warehouse saying they are third party and has nothing to do with them then they tried to give me 10 pound off from the upfront cost, so I said I'll call again and think about it. No matter what you try to say to them, the idiots will just talk over you and will try to slag off other networks or any third party services. Utter nonsense! Will not take NO for answer and won't let you cancel your contract. NEVER again will I go for three! DISGUSTING CUSTOMER SERVICE. They deserve negative score and feedback!!!!!
AVOID THIS COMPANY AT ALL COST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Alex William Norton found this review useful
Until recently, I was on the Three Pay Monthly One Plan for over 2 years. In the first few months the internet speeds were great, being able to tether to various devices with very good speeds.
After that, It all went downhill. The speeds dropped to an unacceptable performance level, and then of course found that I could no longer tether. I did some research on the net and heard reports that Three had placed caps on the internet usage despite their claim of "Eat All You Can Data".
I contacted Three. They reported that a Mast in my area (Bristol UK) was in the process of having some "maintenance work" done, and this would take 1-2 months to resolve.
Frustratingly,this minor piece of information took several calls and at least a couple of hours to obtain.
As reported by others, I was held in queues for long periods of time, and then asked to repeat the security questions each time I was transferred to other departments on numerous occasions.
Other memorable moments included: being called by my wife's name, having to speak with rude / aggressive advisor's, and at one stage being repeatedly called on my wife's number despite numerous requests to contact me on my number.
Despite the poor network performance and slow speeds, I decided to stay with the Three One Plan while the mast was in the process of maintenance work, hoping the speeds would eventually improve.
However, I looked around and noticed that other network providers were now offering similar packages that included substantial minutes to other networks. I then decided to cancel my Three pay monthly contract with one months notice.
Despite very clearly informing Three customer service advisor's that I wished to cancel my contract and was not interested in any other deals or reconsidering, it fell on deaf ears. They almost insisted on an explanation around why I wanted to cancel. During this call I also requested my PAC Code.
I was kept on hold for several minutes at a time with a completely dead tone throughout and was beginning to wonder if they'd hung up?! since the line was completely dead.
I was then transferred to another department which the first advisor stated dealt with providing the PAC code. Once again a barrage of security questions before agreeing to deal with my query.
During the periods of being kept on hold (sometimes with very little notice and despite objections) the only thing that provided a glimmer of reassurance the advisor would return, was my mobile phones "minute counter", which showed that I was still connected to the call.
Eventually the advisor returned and extremely reluctantly provided the PAC code, but not before another long winded explanation around what would happen if I didn't use my PAC code within the time limit and so forth. I tried to reason and explain that the previous advisor had already gone over this stuff but to no avail. At this stage all I wanted was the PAC code and I knew this would be the last time I would ever need to communicate with Three. I'd rather communicate using smoke signals even if they were the only network provider on the planet!
My advice to Three customers thinking of leaving:
As soon as you've informed Three of your intentions to end your contract and have provided this notice. Immediately cancel your Direct Debit with your Bank. If you need to make a final payment don't worry. You can always call them and make the final payment over the phone using the automated system.At least you'll avoid any potential charges to your account being made after you have cancelled and made final payment.
I've been a 3 customer for almost four years. Or rather, my husband has as it was more convenient at the time to put the contract in his name even though I've been using it. Setting up the contract was easy. Upgrading to a more expensive contract was even easier. I didn't even need to speak to anyone, everything could be done online. I was happy with the contract while I just needed it for phoning, texting and occasionally using the internet. Even when I went abroad, the roaming was switched on and it was all good. Until the next time I went abroad. I was cut off from the rest of the world for two weeks as 3 had randomly decided to switch off roaming without telling me first. When I got home and managed to phone them they told me I should've phoned to switch on roaming before I left even though it worked last time I was abroad. I don't even know what their logic was...
Then the problems started. I wanted to switch the contract from my husband's name to mine as it was getting annoying that he had to phone them everything I wanted something. So we went into a 3 store. I'm not sure if the people in there are trained for anything else than selling because they just told us to phone customer service, who on this occasion told us that it wasn't possible to change the contract that easily. We gave up.
One time I had a problem with my bill, when I'd gone over my free minutes (something they'd previously notified me of by text but this time they neglected to tell me and so I accumulated a spend of over £50 instead of my usual £10.) After a lot of very frustrating phone calls they finally agreed to refund £30 because they'd stopped the notifications without actually telling me they would. I'm not sure they ever did refund me though.
Months past and after a lot of minor problems that all required lengthy and VERY frustrating calls to customer service, I finally decided to switch to another provider. So my husband phoned them from work (as he's still the person named on a contract). After half an hour (of his work time), they told him they'd phone him back. Instead they phoned my mobile and left a message saying I'd been authorised to make changes to the contract, could I please phone them back. So I did. It took five minutes just to get through the pre-recorded adverts and nonsense they'd like you to know about before they even let you talk to a person. (also, if they're closed, they still make you listen to all the nonsense before they tell you they're closed and when you should phone back). This guy then told me I wasn't authorised to do anything, could my husband phone back. Seriously?! So my husband took another half hour out of his work time only for them again to say they'd phone back. He made sure they had his work number this time but they still managed to phone my mobile, only this time I had magically been authorised to do anything I wanted with the contract. I told him to cancel it. He spent litereally 10 minutes arguing with me about how I should stay, they'd fix everything, they'd give me a better deal, they'd instantly change the name on the contract, they'd give me more free minutes etc etc. It took all the patience I've ever owned (and a bit more) not to swear and hang up on him. He was SO pushy and tried to put down the new provider I'd chosen. I even went as far as saying "I'm sure you can fix everything, but can you please just let me deal with any problems I'll get with my new provider and CANCEL MY CONTRACT!". Eventually it turned out I was more stubborn than him and his sales pitch (although he insisted he wasn't from the sales team and I was the only costumer who'd ever been offered this amazing deal) and he FINALLY agreed to give me my PAC code so I could end my contract and take my number with me. Most frustrating morning I've had since... well, since last time I tried to fix a problem I had with 3. He said he'd send me the PAC code within two hours. I do hope this is the one time they keep their promise because if I have to phone them again I'll probably just throw my phone out the window.
Also, if 3 reads this, please don't contact me with offers of better deals or apologies. I'm not interested and I don't want anything from you. I just want to warn people to stay away from you.
Alex William Norton found this review useful
I've been with Three on and off for almost 10 years and I've seen an awful lot of changes. They are a network of extremes as I'll point out during this review.
First the Network is now IMHO BRILLIANT. Great coverage in the Midlands at least, almost non-existent dropped calls fast and reliable data and superb download speeds. Three have always been at the forefront of innovation and they've now introduced 'Ultrafast' or DC-HSDPA technology-twice the speed of other 3G networks as things stand.
Second-the tarriffs are also INCREDIBLE- I just signed up for a SIM only data plan 10GB for £15..BEAT THAT! Nobody but nobody comes within a mile. Three have also pledged not to charge a premium for 4G when they activate it in September. Again Three are out on their own. Couple this with their outstanding 'One Plan' which gives unlimited data with tethering (!) and so far they can't lose.
Or can they...?
Third-the big bluebottle in the ointment-customer service-APPALLING! No other word to describe it. I've has all the bother others have mentioned including customer service refusing to cancel my SIM only with 30 days notice, staff from India whose English is as much use as my Hindi, people with no idea what they're on about. In short we need the call centres here in the UK NOT INDIA!
So in summary Three are great for the business side of things-a strong network with eye watering deals. But all of this is no good if the Customer Services is as useless as it is! When that gets sorted the other networks will have a real fight on their hands. But until then Three will always be fighting with one hand tied behind its back.
so i have to ring 3 - in india of course where there is no sense or reason. I go through security and then am told need technical - security again (Why should have been done in passover) they say can't helpo need technical - I said i was passed to technical no sir will pass on...finally get to technical and they proceed to tell me what to do when i ask again they cut me off.
Something i used to do with blackberry and orange at the push of one button is a nightmare with these fools - told to download app -wtf should i - i have a brand new android phone that does not do a simple function....all i want to do is copy a text and send it to my email - SIMPLE - 3 does it as a picture message costing me money Blackberry is simple one button...know what i am going to do in future and it is not involving 3 - absolute shower.
Alex William Norton found this review useful
Had 3 different things from three over the years and had nothing but problems.they never sort anything out and are a complete waste of time company.best to go on a phone network where you can speak to someone in england who will do something for you. Three network does not deserve any stars for any of there service.
DO NOT BUY ANYTHING FROM THEM AS YOU WILL GET STUNG
Alex William Norton found this review useful
I gave 1 month notice to cancel my contract, and a guy from their support told that's everything fine, and I dont need to pay any extra. went back home for 3 months, and then returned saw, that I have to pay for every month, and I still on the contract!!
I was trying to got an idea of what is going on, called to customer service and they started to switch my call from one to another employee, that finally I told 35 min with 7 different people, and the last one sad the same - it's not my issue, I will transfer your call. Finally - nothing!!!
+ their internet speed and coverage just dreadful. Never buy any contract or use this network. AWFUL!!!
Alex William Norton found this review useful
I have been asking for 3 customer services to provide me with a copy of the contract that I signed with them in August 2011.
I am asking for 3 customer services to provide me with this information as I do not know if I am able to find the original copy that was sent to me upon my upgrade in August 2011. Last month I was billed an additional £26.00 plus VAT to my monthly contract price of £35.00 per month + VAT for tethering. Therefore my monthly bill to be paid on May 1st is for over £68.00
I believe that tethering was part of my contract as I have been using my phones data connection as a hot spot to connect to my laptop for nearly a year without any additional charges being made to my account.
When speaking to 3 customer services about this I was told that it was not part of my contract and that I should count myself lucky that I have not incrued further additional charges.
Despite speaking to customer services several times and asking them to provide me with a copy of the contract that I signed, the best that they have come up with is to send me the following useless information this letter which they created and emailed to me after one of my calls...
"Dear Mr Smith
This letter is in response to your recent call about the details of your phone.
Your 24 month contract started on 12 August 2011 and the minimum term ends on 11 August 2013. Here are the details of your phone:
Phone make and model: HTC Sensation Grey
Serial number (IMEI): 356440047109333
I hope this information helps. If you have any further queries, please call us on 333 (free) from any Three mobile or on 0843 373 3333 (5.1p/min from a BT landline, other networks may vary) Monday to Friday 8am to 9pm, Saturday to Sunday 9am to 8pm.
Three Customer Services"
What use is that information to me? I want to view the details of what was covered and what wasn't in the contract that I signed. I want to see an original copy of the contract that I signed and that is what I asked 3 customer services to supply me with.
What use is the useless information they provided me with in their letter to me? I can find that information by looking at my phone or the box that it came in.
I have been with 3 mobile since they were a pay & go only provider. This is my third or 4th contract with them and I am quite distraught after reading some of the posts explaining difficulties that other 3 customers who have been unhappy with the service provided have had with regards to cancelling their contracts.
I am tempted to speak to my bank in order to ensure that no more money goes out to 3 mobile (Hutchinson) prior to them supplying me with the copy of the contract that I signed with them and have asked them to supply to me.
3 customer services - what a bunch of cowboys!
DO NOT JOIN 3!!
Once you sign the contract they no longer care about you as a customer. I have put my phone in for repair for the SECOND time, and on the second occasion they gave me a phone which wouldn't charge. When I had to go back to the store yet again to change the battery it still didn't work. I called back, they said they didn't have any loan phones available yet and then tried to pin the blame on me for taking the battery (which is what they offered in the first place) and not the other loan phone in the shop. They're apparently the experts so they should have looked at my loan phone to see if there was at least any obvious defects.
They would not find another loan phone from another shop for me or take one from the stock room, they said that the loan phone for repairs is actually a goodwill gesture! Oh so I should be thankful to them for not fixing my phone and then giving me one that doesn't work and then providing absolutely no customer service. They don't test their loan phones and they won't even attempt to help you if you have any problems. I don't even understand why they have a customer services number.
Any time I've ever had a problem their reply is, 'well we really don't have to do it, we only sometimes do it as a goodwill gesture'. According to Three Trading Standards doesn't apply to them.
The call centre is a joke, it's like talking to robots. They always try to find a way to pin the blame on you, this is my first contract and I was not aware 0800 numbers were not free on a contract phone. When I was charge for them I called to have them reimbursed as it did not state anything about 0800 numbers on my contract. The customer service rep was rude, patronising and spoke to me as if I was stupid 'Everyone knows 0800 numbers aren't free on mobile phones'. It's also a nightmare to get a manager to call back, though after speaking to the manager he reimbursed the charges.
Their sales calls are aggressive, they don't listen to what you're saying. I repeatedly tell them I have no need for another contract but for some reason they keep trying to sell it. Now if they call I immediately hang up I've provided outstanding customer service to them for the amount of patience I've managed to have over the past 19 months!
DEFINITELY NOT RENEWING BOTH OF MY CONTRACTS IN OCTOBER
It is near impossible to cancel your contract even when you are entitled to!
In January 2013 I cancelled my contract (after my 24 months was up), yet I noticed on my statement that they were still taking money from me two months later. When I phoned them, they denied ever having the first conversation, but did apologize and agreed to cancel my contract immediately, free of charge.
I have just checked my statement to see they have taken another £27, which is more than I was ever paying on the contract!
Their staff are trained to bully you into submission. Awful service.
Alex William Norton found this review useful
For over a month, I have a horribly slow sometimes disconnecting internet connection. I've called customer service three times and every time they promise me they are working on it. I had to buy BT Wifi access for 5 quid a day for the last 3 weeks, because they can't even tell me when the fix will be available!
In the meantime I continue paying my monthly bill. For what?? How can a fix take a month?? As soon as my contract ends, I leave three to never come back and tell this to all my friends!
Alex William Norton found this review useful
I was with three for over two years on unlimited everything for £26 per month. After my contract ended I went on to sim only 30day rolling contract for a month as I really did not need all the texts, data and call time.
I then saw a cheaper deal on virgin that was perfect for me so I called three to cancel or price match the offer. I politely listened to the advisor who asked me to consider a shiney new phone on a contract but nothing she came up with was for me. She then offered me another sim only deal which was not as good as the virgin deal but would save me the hassle of getting my mobile unlocked if I left. I decided to think about it and called back a few days later. I asked the new advisor if this was a 30day offer too as I really didn't want to be locked into anything but he had already decided I should listen to him about a shiney new phone and contract. Ok, I thought im sure these guys get in trouble if they don't try so I explained: low usage: less data, 300mins 200text and a decent phone for£15-20 per month and I didn't mind a small upfront fee for phone at a stretch. All he would offer me was phones that came out 2 years ago like the galaxy ace or HTC desire on mega data,calls, texts packages for £18-19 and the few phones I liked were way out of my budget as he kept trying to force high end packages on me. I was of course scanning the web for deals on the web all of which were better but this guy would not listen to me and virtually went off on one when I said I did not like the Htc desire.
By this point(20mins in) I had had enough I asked him calmly to go back to my original query: is the sim only deal I was offered 30 day or 12 month contract. After another 5 minutes of why I don't want his Htc he told me it was a 12 month offer. I mentioned the better virgin deal was 30 days and he proceeded to enlighten/belittle me in how bad virgin was on every level. I told him I wanted the best financial deal and that I now wanted my PAK number. He kept pushing on with the new phone pitch and again and again I politely asked for my PAK number. I even stated I was no longer interested in any new phone or deal and as a three customer I am now demanding he listen to my request and provide me with my PAK.
It took another 10 minutes of me repeating this over and over again until he finally got the message.
I was completely disgusted with the whole 45minute call and it worried me that other people more frail or naive would have given into this type of bulling.
Alex William Norton found this review useful
I need a replacement phone and none of the three stores I've been to have any in stock. I was told that I could collect one today, but unsurprisingly, they told me they didn't have any AGAIN. Now I have to wait another week before I can go in and collect it.
On top of this, the reception on my phone was really bad, and last year, I was inundated with calls from this Three number: 08003584468.
Read about it here: http://www.nuisancecalls.org.uk/showthread.php?714-08003584468-Read-this-if-had-calls-from-08003584468
Honestly, this company is WAY too much hassle. I'm getting a new contract now and leaving Three as soon as my current contract ends. I could not warn you enough: STAY AWAY FROM THIS COMPANY!
Alex William Norton found this review useful
To reply as a company, please sign up here.