Three reviews

Three reviews

Very low
2.6
from 0 - 10
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!!!! WORST NETWORK EVER !!!!

2 and a bit years ago I took out a 2 year contract with Three and at the end of it expecting the bills to stop automatically along with the contract they continued to try to take money from my bank account so I cancelled the direct debit to prevent this now I am getting letters from the company saying I owe them money for the contract that ENDED months ago so I called them up and got told that i had to give them a months notice before my contract ran out to cancel it or the contract would keep running.... this is unacceptable i signed a legal document for a 2 year and only 2 year contract and they expect me to continue paying after the period has finished and they have the cheek to say this is my fault that this has happened because i never told them it was ending when 02 orange and T-Mobile e-mail you warning you your ongoing contract will finish soon and then automatically stop it after the stated amount of time then ask you weather or not you would like to change phones or continue with the one you have ...... if you ask me NEVER use this company because of there poor connection with their customers.
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Good 3G Network Poor Handling of Repair

Took at a contract on the galaxy s3 after two weeks had problem with the phone when making phone calls the person on the other end sounded very distorted, so sent my phone into three for them to repair, after receiving my phone back the issue had arisen again and this happened two more times where I sent my phone in for repair and it's wasn't repaired properly I asked for a new phone but they didn't give me one in the end the phone repaired it's self after months of problems with it.
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Non Existent Indoor Reception

I don't know the technicalities of why it is so, but Three is the worst network when compared to EE (4G), T-Mobile (3G) and and Vodafone (3G). There is a mast within a mile of our office (which is a portacabin so hardly some lead-lined Fariday Cage) yet I step indoors and lose all connectivity to the outside world - often receiving texts and voicemail notifications several hours later.

It's a shame I opted for the 12 month rather than monthly offering as I'd be off like a shot.

As many people have said, they are great on price, but their service offering leaves a lot to be desired.
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Three is cheap for a reason

The network is good when it works. That's it as far as pluses go. Customer service is without doubt one of the worst I have ever experienced of any company. There seems to be little interest in customer retention and issue resolution. One hint for the latter would be to try and get to someone who is empowered to make decisions, as first line staff seem to have little ability to do this. Official complaints handling is average if somewhat lengthy. Their service is cheap to purchase and this is reflected in the quality of service offering. For services such as telephony my preference would be for reliable services with issues resolved within a reasonable amount of time. 3's processes are not effective enough to offer reliable service and solve issues quickly. Customer satisfaction would appear not to be a priority for this company. None of my interactions with them has been without fault. If dealing with 3, check T&Cs carefully and be prepared to escalate if they do not stick to them - or go elsewhere.
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RUBBISH!!!!!!!

I applied for a contract on the internet, got rejected even tho my credit is good, asked why - they said it's for SECURITY REASONS. (?!)
Thought - fine, Im gonna find better deal (and I did - with T-mobile on EE) but 3 STILL DIDN'T PAY ME MY DEPOSIT BACK!!! It's been like 3 weeks already, on the phone they said the money will be sent right away. Called them back (waiting hours on the phone and explaining the same story to several people because noone want's to deal with Your problem, they conect You with 'someone else'), been told it may take up to 11 days. Guess what - it didn't.

I am SOOOO glad I got rejected, would never want to be stuck with this rubbish company for two years! Found much better deal and now I am just waiting on my 75 quid back. If it doesn't come soon, I'm gonna go legal.
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Great network coverage, let down by horrific support.

If data is the most important part of your mobile phone to you, Three would be the best network, hands down. Any customer of Three who switched to any other network in the country, will tell you how great Three's data coverage is compared to their competitors, myself included. In almost all areas, you can be sure of a speedy connection. No other UK network comes close to nationwide data, as they're they're disadvantaged by their aging 2G legacy that's rubbish for data, an issue Three didn't have.

Unfortunately, if things go wrong, like they did for me, their customer service is absolutely diabolical. Letters and emails go without replies and their out-sourced call centre is a bureaucratic nightmare. You will be told to wait 72 hours for call backs that never happen, you'll be redirected from department to department as they all pass the buck...

The mast that covered both my student dorm, and the mast that covered the family home, for a year of my 2 year contract, were both faulty, leaving me with dropped calls and temperamental data. It took Three a year to fix them. I can understand technical faults, but they admitted the fault, then sat on it for a year. Ludicious.

It's a shame, a genuine shame. If Three actually invested some money into their customer support, they would be amazing. But until they do, you'll be in a contract, preying nothing goes wrong. They are so outstandingly let down by their customer support, I truely hope they change it for the better.
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Horrible!! staff unreliable, doesn't speak proper English either...

called in after we received a letter saying I owed the network £80.00. after waiting for ten minutes, an Asian man with very big accent answered. he said we need to pay even though we haven't used it for few months..... alright after half an hour on the phone, i ended up paying £88.15 just to get rid of this stupid problem and cancel the contract for good.

and what do you know i said to he guy give me refecence number, so i would know i paid, he was like which reference number. he said i don't need reference number, it says on the system i've paid. i said to him i don't care, i need something to prove i've paid, so another 10 minutes on the phne for him to load some reference number.... bullshit!!

Guess what, 3 months later i get a letter from yet another debt agency saying i have to pay £86.00 to Three network, otherwise they will take me to court, charge me extras. basically the total with extras would be around £176. Unbelievable!!!

Never trust this company, the staff are from different continent, because its cheaper for Three network to employ them. Doesn't now their job, or the language to actually perform tasks to help their clients.
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Very bad reception

I had three for about 4 months then had to switch to Vodafone as the reception was just awful in rural areas as well as in central London. They claim they have best 3G coverage, which may even be true, but they don't mention that they have the worst mobile coverage! If you have connection, it is often 3G, but a lot of the time you just don't have any connection at all! Vodafone at least gives me stable G connection so I can make calls.
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Your Opinion in one word - ATROCIOUS

I've used 3 for nearly 3 years, and guess what, its bye-bye from me, (no pun intended) . I use both their mobile and sometimes their mobile broadband. On the good side , its actually the fastest network in UK, all the other networks are like 56kB back in the 90s, Im actually giving 4 stars for the speed. The reason its still one star is cuz im giving minus 5 stars for everything else, but u cant go below one so one it is.

The thing is, when u try to change or cancel contracts, its gonna be ur worst nightmare. I'm actually a polite person on the phone, but when they transfer you back and forth between operators, u really start to burn in rage from within, especially when the 4th guy they transfer u to IS THE SAME AS THE 1ST GUY, WTF THEY JUST ROTATE DIFFERENT PEOPLE TO TALK TO YOU WHENEVER THEY FEEL LIKE IT?

Putting aside the 30min calls everytime i get into with the customer services. Once i tried calling to cancel my mobile broadband, i gave them my details but they said they couldnt find me on the system, well ok thats fking helpful, so i read out the 10 digit or whatever code on my first bill and bang they have my details, Seriously?

Everyone's been on about the Indian call centre of their customer services, i mean indians are fine however you struggle to interpret what they are trying to say, especially on the phone where heavy accents and background noise further cloud their feeble english.

I'm relieved that I'm leaving this country for a bit of time, i dont even wanna bother ringing them to cancel my contract, its a fking waste of my time. I'm just gonna pay the final payments and close my bank account, simple. O and one more thing, DONT TRUST A WORD THEY SAY, I live in LONDON and Im getting 0.1MB to 0.5MB per second speed on my mobile broadband when tested on speednet WTF THATS LIKE DIALUP SPEED, although speeds go up to 3-4MBs per second at 2am in the morning (which is a bliss for me when im downloading stuff) its nowhere as they advertised 20-40MBs per second. In hong kong they have 100MB mobile internet, so please 3, SHAME ON YOU.
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Helpful and easy to contact (and certainly no worse than more expensive service providers)

I moved my family to Three (from Vodafone) over the course of the last 12 months. 4 phones in total (each bought separately as the respective contracts ran out.
During the year I have made 6 or so calls to customer services. I've never had a problem getting through, and on each occasion they were friendly and helpful to answer my questions.
One point deducted for one occasion when they failed to call be back as promised, but otherwise very good indeed.
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Never again

I having been with three for two years, I had never had a problem. Then when in France, I couldn't get a Network anywhere - no option to select a carrier. So I filled out the online support form, asking them to call my wifes number which was working perfectly on Orange. Nothing for 10 ten days...... get back to the UK to find out they had left a message on my phone... on which I couldn't get a network. After calling them back, they said 'well we did try and call you' really?? on my number that couldn't connect to a network. I decided to call back giving them the benefit of the doubt, bug mistake....The first support person said, 'so you are in France now?' I said No I don't get a network there so if I am calling you clearly I don't have a problem. They then suggest could I go there and call me back. I said are you serious, answer Yes.... anyway the third support person said you just select the Network, despite the fact there was none to select, they called me a Liar, then hung up - wow what great service. So after this I decided I would cancel my contract as it was coming up for renewal. I just wanted to cancel and get my PAC code, the bloke I spoke to kept on saying I could get me a good deal, he didn't seem to understand I wanted to leave, after 25 minutes I end up yelling on the phone, just give me my PAC code, he then concedes and says, well I can't do that I will pass you onto my colleague.... This is totally pathetic, so the last person was nice, however still offered me several deals in order to keep me to stay. I will never ever ever ever go with three again.
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Awful - totally unreliable

Dreadful reception both in Central London (City and West End) and outer london areas such as Herts. Usually 1 bar reception. There servers (or whatever they are called) regularly go down and you will not be notified. Don't get me started about their outsourced customer service - it's non existent. It's cheap for a reason !
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oh my, what a terrible company and customer service

Right, so I have been a 3 customer for years, in Ireland and the UK. But I just cant take their poor customer care and management team any more.

Their internet network speed is okay and coverage can be good depending where you live. However, the problems really start when you need their help. In my case I have a problem calling certain numbers abroad, from their network only! Right, I can call those international numbers from O2, EE (orange sim), Vodafone, Sky-landline, BT-landline, when roaming on 3 Ireland and when roaming in Germany on E-Plus. So, basically on all other networks that I have tested I can call the numbers, but not from my 3 UK mobile. Yes, I have international calls enabled.
However, their "customer care" members and management team just dont listen and get it! On all other networks I can call those international numbers, but not on their network ... yet ... they tell me it is not their problem. The fact is, its NEVER their problem ... always someone else.

Seriously, 3 UK are okay as long as you dont have problems. But then try cancelling ... good luck ... it took me over 50 minutes to get my pac code and I only got it because I told them I was now recording the call, and that I feel pressured and that they were engaging in a hard sell, which is illegal and I would contact Oftel.

BAD BAD BAD BAD BAD ... I have never ever experienced such bad customer care in my entire life. Even their escalation and management team are terrible. Yes, I have spoken to them all. They just repeat what their first line colleague had said. They can not even be bothered to say, "okay, that is really strange, let me investigate this".
Honestly, I rather pay 20 pounds more and have a network that works and where staff care ... but I guess you get what you pay for. ... cheap network ... staff on low wages ... can not be bothered about anything ...
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Upgraded me to a 48month contract after asking to cancel an account

I requested my account cancellation in June 2013, but for some reason they choose to upgrade my account instead with out my authorisation. I tried to contact (with great difficulty I might add!) to resolve this but they would not get me conformation if this had been done. They told me (eventually) it was with customer complaints and they would contact me… surprise surprise they didn't I had to ring them back and yet again explain what had happen after nearly 1 hour of arguing he found the notes on my account about the request to cancel (the second time) and didn't understand why the other staff member didn't do it… so after all that he had the cheek to try and start selling me other services while I still had resolved the issue in hand! Arrrrrrgghhhhh!
It's possible the, sorry it IS the most awful customer experience I have ever ever had. More to the point as a customer I was left in wonder as to what was going on while they carried on taking my money!

I find this extremely worrying that a company can not allow me to cancel an account in a straight forward process, then proceed to upgrade me without any confirmation or written consent!

At the end of it and after 3months my account has been cancelled, all be it I have yet to see a letter (which I kept requesting) confirming this. Plus all the call centres are abroad which makes it even more of a pain to try and get sense out of some one especially when they pass you from one person to the next!

Bad Bad Bad avoid them like the plague!
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Best network provider I have used

I have been through many a mobile phone and have had experience of many different providers. I was with Three for a few years and then, because I could not get a particular handset with them when it came time to renew my contract, I left and went with another provider.
BIG mistake, this provider could provide the phone i wanted, (which turned out to not be as good as I thought) but their customer service was appalling, as was their signal, so once my year was up I then tried someone else, with this new network the line rental was a good price but again customer service was poor and I had signal troubles that never got resolved.
So when it came to renewing my contract I thought I would go back to three, and I have not looked back since. I have a great phone, the line rental, although not the cheapest, is still reasonable, and the customer service I received was excellent. I also have not had any more reception/signal issues. Every other network I have been with I have had issues with getting a signal, three is the only one that seems to work properly for me.
Three's internet is also the best I have ever used, on my other phones with other networks, using the internet was a slow process, pages took forever to load, but with three it all seems so much faster.
Unless any of the other providers improve their services and reception to the point that they beat three considerably I think I will be sticking with three for the foreseeable future.
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Still waiting !!

I have 2 contracts with Three, one phone, one MiFi. Both work quite well around the canals of the UK but trying to check my account online, using my laptop, is a JOKE. Since March this year I have been asking Three why I cannot see both my accounts online (I can only access the Broadband account) as when I click "My Account" it defaults to that one and won't allow me to do anything else. I have spent hours on the phone getting nowhere and tried Facebook feedback and user forums...all to no avail. To be fair to Three they did respond to a lengthly comment I put on facebook with the helpfull reply " Hi John, you should be able to open a separate My3 account for your phone. Hope this helps" !!!!!!!!! How the hell does that help anything ????
After my reply they sent me a link to a form they use online so I typed it all again. This was 3 days ago and as yet, no response.
When I log on to my bank account I can check on any one of my 6 accounts ! WHY CAN'T THREE LET ME SEE JUST TWO ?????
Looking at the other reviews on your site I will be surprised if I get this solved and if not I will also go elsewhere.
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horrible

was their customer for nearly 3 years.gave up after my last upgrade and the fact that it took them 2 weeks(!!!) to activate my sim...horrible customer service. it takes forever to get through, guys on the other side of the phone can hardly speak english ( im not a racist btw!!!)...and the coverage it self? SHOCKING...as soon as you get into a building wit the walls thicker than paper you`re done.
the only good thing about it is supposed to be their "unlimited internet"however theres better chance of hell freezing over than you getting "fast", "reliable" etc service from these guys...WASTE OF TIME AND ESPECIALLY MONEY. stay away!!
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One of the worst online purchasing experiences I've had.

I ordered handset from Three mobile's online store, when it didn't arrive on the delivery date I contacted three and was told it would arrive the following day. When it still hadn't arrived I continued to call daily only to be told the same thing. When I finally refused to believe the phone would be delivered the next day they admitted that the package had actually been lost by their courier, and that I would be issued with a replacement which would arrive in two days. 

Several more days passed with no delivery and I called again. This time when I rang I was told the replacement had not been issued as the item was now out of stock. At this point I asked for a refund and was told that a refund would be processed immediately. The following day I rang again and no such refund had been processed. This time I insisted on staying on the line until I had been emailed with confirmation that the refund was in process. 

Not once did Three contact me to tell me my that package had been lost by their courier, nor that they had no replacement in stock. They simply took my payment and did nothing. It also cost me a fortune in phone calls to their customer service/tracking line as there was no online tracking.

The refund took ages, I eventually had to threaten them with a letter of action to even get it through. Just horrible.
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very unhappy with this

i live in wales and cant get signal anyware near my house. i have to drive 30min to get signal when i sent a message to the three facebook page saying i cant get signal all the said was you should have it!!!!!!! i wanted to ring up and say mabe i should have it but i DONT!!!!!! very bad i am now getting rid of the contract from a bad signal and no improvment been waiting a year for it to get better. i have been away in college and couldent even get signal in Gloucester!!!!!
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3G makes me angry

Three customer services are liars , thieves ,rood , don't understand a word of English & give u an impression that your an idiot to embarrass u so u can shut up . they have been taking out money from my bank account for the last 5 months after begging them to cancel my direct debit because I had a new contract & didn't want the old service , I also tolled them I didn't need it because I had Wi-Fi , I was tolled that I cant use my ipad's WI-FI with out a sim card & turned out to be a lie . not mentioning the very bad coverage

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Three Details

About this company

3 - Get the latest 3G mobiles, the best in mobile content and services like mobile internet, music downloads and mobile TV, and internet connection with Mobile Broadband.

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Category

Three is ranked 3 out of 8 in the category Mobile Broadband

Three is ranked 174 out of 182 in the category

Three is ranked 54 out of 58 in the category Mobile Phone

Three is ranked 9 out of 13 in the category Mobile Network Provider

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