I have been with 3 for 3 years and everytime i try to switch to voda or orange the quality is bad so thats why ive stayed with 3...simply 5 STAR
3 Have to be one of the worst mobile phone company's that there is. they have a very poor customer service line, i would not advise anyone choosing them as there network providers.
they make there tariffs enticing so that they can get you hook, line and sinker with there extra chargers, there offer you 1 month free trials to applications on your phone but forget to inform you that it will be added on to your bill after the first month.
You can take up any enquires in the shop you cant even go and sort out problems with your bill.
The customer service is poor, (service with a smile, pft you'd be lucky) they have inadequate technical support.
The main positive is they are one of the first to get the latest phone on the market
HC found this review useful
Have been on 3 fot 6 years now, they do annoy me sometimes with there call centers, but when and if I complain they will bend over backwoods to pit it right. Just got a new iphone 4s, next day delivery, on line help for set up and pin registration. Best deal after talking to all the other mobile phone networks, I complain about them but they are the best out there at the moment..................
I recently purchased the sim 600 deal with the intention of transferring my number from an existing provider,once I recieved the sim there was reception issues in my home.I contacted their technical department which assured me the matter would be resolved and it was safe to transfer my number.Now so many days without having a phone reception i called to cancel,this has only been slightly over a week since purchase!!! I called to cancel which i was told that early cancellation charge would result....what ever happened to consumer rights & fit for purpose...Now i will be contacting OFFCOM due to the fact if i cancel my payment for something that doesn't work my credit rating will be affected when they refer me to a bad debt agency....Totally Disgusted!!!Never again!!!
Was with this network for a quite a few years. When the customer service was in the UK, it was so much better. Problems were ironed out in a jiffy and satisfactorily, but since the customer services have been in Asia, they have really gone down the pan. It took nearly the whole length of my 24 month contract to get a phone that actually worked. I notified them within 7 days of starting the contract, that the phone didn't recieve a signal indoors, but nothing was done about it, just phone calls and messages asking me to "rate" my customer service experience. I completely lost count of the number of calls to CS to report the same problem and finally, when someone did (sort of) listen, there were no records of me every reporting it before the previous 6 months!!! Anyway I finally did get another phone (because it failed completely and I was fedup with contributing towards 3's christmas parties - oh yes they'd taken my money every month), not a new one but a refurbished model, which was better than nothing as at least I could make, recieve calls, messages ect. in my own home, without going outside to use it!! My advise would be to go with a company that has call centres/customer service in the UK , understand what the employee is actually saying, they understand your problem, without reading from a script and leaving you on hold for ages and ages,(I almost lost the will to live, on several occasions) while they "speak to a manager". All in all this was a good company until the customer services/call centres were sent to Asia.
ive been trying to resolve a contract problem with three, very poor responce from them, this has been going on now for 10 months and still not resolved, i would never reccomend these phone suppliers to anyone nothing but a joke who dont no how to treat there loyal customers,i carnt wait till my contracts end
I had used Three when they first launched here in the UK and I was not happy with them. Even though they were cheap the systems, processes and procedures were not good.
I have re-joined them about 6 months ago as I wanted to leave my old network (I spent around £400 per month, yes four hundred pounds, its not a typo!).
After talking with my old network they were not interested in retaining me, so I moved to Three on a SIM Only 30 day contract.
All I can say is what a massive improvement! Their network is a lot better than it used to be, their online billing and support tools work well and even the call centre are amazingly helpful!
The major thing I noticed is that my average bill is now around £90 per month.
If you are looking for a new network, give three a try on a 30 day contract, you will be pleasantly surprised how good they are now!
When the shop assistant tells you your going to have unlimited internet, unlimited it should be. The only reason I went with 3 was because of their unlimited internet. If I had known I would get conned/misold a contract I would have gone else where. When I try to speak to them I get no where. (Maybe because they cannot understand english) Even faxed a copy of the original contract where it says 'unlimited' but still nothing.
HAve now cancelled and have left this poor excuse for a mobile provider. Trying to leave was a nightmare. They refused to give me an address to send a cancellation letter. Also contract does not automatically end. It rolls over.
How the management can look at themselves in the mirror every morning is beyond me. Guess the money helps.
Iv bn with 3 for as long as I can remember however I recently left as my husband couldn't get signal were he works so we switched to vodafone. Now tied in to a 2yr contract I hate Vodafone and can't wait for the two years to be up do I can go back. Better value for money and helpfully friendly staff on cservices
I work in an area where we don't have broadband (until recently), so have used a 3 dongle. This is my second 2 year contract, and I rarely know the difference between the dongle & my home broadband! We also all as a family have 3 phones as it is the only network that properly covers our area. Well done 3, keep up the good work!
I recently moved to the uk and got a HTC wildfire android phone with 3. Great customer service in the Liverpool street store. But the reception is horrible. I am never able to use the phone becuase I never have enough reception...
I recently ditched 3 because they had very poor coverage in my area, I was unable to make any calls at all from my home. I wanted to cancel and stated by reasons and was offered a deal on another phone. When I again mentioned the coverage issues and that I had tried a different handset I was told I was in an area of good coverage! Seriously? Customer service don't seem to listen and are more concerned about retention to the point of contradicting my claim of poor coverage.
I've had a few other small issues with customer service, like receiving and being charged for paper bills despite my online account showing I had opted out. Support is OK but often time consuming to get a satisfactory outcome.
I live in a major city and have trouble using my phone at home due to poor coverage in my part of the street!
Constant reports have given me a free months line rental. but no exit from my contract or a phone I can actually use in my work, and not make me sound like a total amateur.
Would I recommend 3.
They are far and above the best value of all the providers, their signal strength is fine these days. I have two mobile phones and a mobile dongle with them all on contract for 3 years so I've had a fair chance to test them out. They've always been excellent. Good customer service available all times of the day, it does seem to be in India but the staff are always helpful and speak good english. For the value I can hardly complain, I also have the very latest phones.
My experience with this company was not a good one, not only was there lack of receptio but customer service was terrible. I ended up leaving 3 and it was agreed that my outstanding bill would be waived due to the poor service I had recieved. 4 years later, a debt collection agency were threatening court action unless I paid the amount and there were no records of the agreement even though I had the date and time and name of the person I spoke to. I would not use this company if I was paid.
I like this network as it does the best deals for tarriffs on pay as you go, for instance i pay £15 a month and get 300 minutes, 3000 texts and all you can eat data which does me fine, but other networks its sort of one or the other, the only niggle i have with three is signal coverage is not as good as i had hoped.
David found this review useful
I use 3 for broadband on my laptop. Generally great service - good, good coverage, but their back-up lines are not so great.
I got talked into taking a contract for much more than I need and they wouldn't consider changing.
I'll probably stay with them when present contract expires, I use my laptop for teaching in lots of places and I've been able to get a service most places I have travelled, which is what I need.
got a contact with them 2 years ago, it was 18 month contract. the quality was horrible so was happy to give one month notice of cancellation after 17 month.... however they didn't cancel my contract but automatically continued with the most horrible price plan, gave them more than 20 calls to resolve the issue .... now they started to fight with me, the customer service is rude and horrible, they would talk for 1hr to convince to get a new price plan but would fail to cancel it as requested.... so NEVER EVER consider 3!
because i bought a i phone 4s and tried to get employee discount but they said they don't give any discount but i am an existing employee in mcDonalds and in my online employee a/c here is an option of discount there are many offers including three as well but i when to three store and they said no. this is the big disappointment for me.
This is my 3rd contract with this company and before that I was with o2 which in no way compares with 3 as regards price and customer service. They contacted me and offered me a better deal than the previous contract both for myself and my wife. With o2 I had to chase after them for my money back when they failed to cancel a previous contract with them and were still taking my money dispite the fact there was not a single call or text ever made from the phone I had from them. Right now I am staying with 3
basically, i got a phone with 3 about 6 mounths ago, and i am in love with everything, the customer service is great, i can phone them when ever i have a problem and the fix it straight away - with benifits for me :)
most importantly unlike ANY other network, 3 offer 100% 'all you can eat' NO FAIR USAGE POLICY, which in my opinion puts 3 miles ahead of anyone alse.
signal is great and improving each week, the only problem i have had was when i was on a 3 day expedition in the most rural part of scotland (cairngorms) where i often lost signal, but that is expected so other than that i would give this network a huge 1000000/10 ( i can do math but 10 isnt big enough a number for me to express my passion for this)
Good customer service in the local shop, adequate signal strength, despite living in the middle of nowhere! Reasonable tariffs. Good all round. I have tried other providers and fallen out with each of them over some stupidity. Three have been excellent!
Big up three!
Customer service: Awful. Price: OK. Network access: OK. Choice of phones: Poor. Made it nay on impossible to leave my contract AFTER the term was up. You can't unlock phones locked on to "3". AVOID!
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