Thrifty reviews

Thrifty reviews

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Very poor company

I hired a 4x4 for a ski trip in Canada needless to say they didn't have one on arrival. They gave me a Toyota corolla and told me no refunds as its same class as a SUV which is absolute rubbish. I used car trawler and they are even worse. Very poor customer service. Avoid these guys if you can or you will be disappointed !
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Awful - the prices are attractive but it is NOT worth it...

Booked a last minute 4x4 during heavy snow - their online price was about £40 lower than the other local firms so I went with them.
Picked it up ok. The girl on the front desk was trying to sell me their 'extra' insurance - I always use carhireexcess.co.uk - they are fantastic - and a lot cheaper than insuring your excess with the hire company. The girl told me I was a 'fool' as any scratches were 'going to cost me big'. Really found this off putting and rude - but anxious to get on with my weekend away so didn't start down the supervisor / complaint route.
On return she came out to inspect the car - tutted that it was dirty (I'd driven 400 miles through snow, mud and salt)!! Found a 4cm barely visible scuff on one hub cap - for which she took great pleasure in charging me £250. She became extremely anxious and aggressive when I photographed the 'damage' myself - I think she knew she was really scraping the bottom of the barrel.
Anyway - thanks to my excess insurance with carhireexcess.co.uk who paid out fairly quickly the story doesn't have a sad ending. However the entire experience left such a bitter taste in my mouth I have vowed to never use Thrifty again - no matter how competitive their prices look. They are determined to make up that cost in a multitude of other unpleasant ways.
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Useless, dishonest

dash2

1 reviews
I hired a van off these guys and turned up in the morning. I only had the paper part of my license, and they said they weren't able to rent me the van. Desperate, I went to Enterprise round the corner. Enterprise rented me a van straight away without any problems and at a good price. They also seemed a lot more professional. I suggest you skip Thrifty and try their neighbours instead.

UPDATE: It gets better. I contacted them by email, and they *refused to refund me my original payment*. So, not just incompetent but dishonest.
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THEIR CUSTOMER SERVICE DESERVES NO STARS AT ALL!!!

Very very bad customer service, administration stuck in the last century. To my detailed personal complaint I received a "copy/paste" terms and conditions - not even relating to my issues! They could not even be bothered reading the complaint!
Vowed to avoid, vowed to never recommend - vowed to warn people about a company that rips you off, and does not care about their business reputation or customers.
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Just Rip Off!

Had an accident which wasn't my fault. Had to pay the excess fee at the office. They promised to get the money from the guiltier and give me my money back. Never happened. Will never choose this company again.
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Godt råd - undgå Thrifty og deres tvivlsomme forretningsmetoder!

Hvis du vil undgå ubehagelige oplevelser, så undgå at leje bil hos Thrifty. Prisen holder ikke, når du står i lufthavnen (i vores tilfælde Gatwich), du er tvunget til at betale for en hel tankfuld diesel, du skal selv tilføje buler og ridser til bilens log og der var intet personale og ingen p-plads til at modtage bilen. Vi måtte sætte den midt på p-pladsen og gå for at nå vores fly. Værst var, at vi ikke havde undersøgt betalingssystemet for trængselsafgifterne i London ordentligt og fik dem først betalt nogle dage efter på nettet, hvilket udløste meget dyre bøder på 60 pund/dag. Disse bøder tog Thrifty 35 pund (330 kr) pr stk for at videresende til os! Det er selvfølgelig vores egen fejl, at vi ikke undersøgte systemet ordentlig, men Thrifty sagde ikke et ord om at vi skulle være opmærksomme på at trængselsafgiften i London skal betales med det samme på nettet. Og det er tydeligt, at det er sat i system og indgår i deres forretningskoncept, at Thrifty tjener tykt på de bøder som intet anende besøgende til London modtager.
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Terrible! Do not use!

Terrible service, dreadful customer service attitude, kept money, no service provided.

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Thrifty Details

About this company

Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.

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Thrifty is ranked 36 out of 38 in the category

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