I ordered 3 tickets for a six nations game this year about 3 and a half months before the date of the game. When tickets hadn't arrived under 2 weeks before the game I sent them an email to which they replied promptly saying they were tracking the tickets, and would refund my money if tickets didn't arrive in time.
With a week to go before the game I had received no updates from them at all. I sent another email pointing out the amount of trust I'd placed in them, allowing other opportunities to pass me by, and noting that despite failing to deliver on orders already placed they were still advertising tickets for sale for the game at almost twice the price (I had paid significantly more than face value to begin with). I pointed out that a mere refund of what I had paid would be a massive slap in the face after I had put my trust in Ticket Booth (and paid an additional booking fee which presumably was to ensure everything would be taken care of and nothing left to chance), and that by trusting them to find me the tickets I had effectively committed myself to not getting any, since at this stage the money I had spent would not be able to buy me any tickets from another seller, if I even could find one so close to the day of the game.
Their response did not even attempt to address my point. They merely refunded my money and half-heartedly offered to keep looking for tickets. Thanks to Ticket Booth I most likely will not be able to attend the game, despite making an order and paying for it immediately (it wasn't even as if they waited to receive tickets before taking my money) months in advance. The game is still a few days away at the time of writing but I do not have high hopes of being able to attend.
I am considering approaching the Office for Trading Standards.
after being let down with awful service from Ticketmaster, 5 rugby fans turned (with sceptism) to Ticketbooth .... result, awesome & personal service - tickets arrived at location and were better than described ... cheers TB.
so, guess what idiot lost his rugby tickets to the biggest match of the year ... aye it was me! ... but Ticketbooth sorted it out, met me at the match and even bought me a coffee as it was so cold .... i will be back Carla :)
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