I'd used Ticketmaster for a few years with no problems. However, last year I bought tickets for Owl City in May for a concert in November. Some time during summer, the date was cancelled and not re-scheduled. I did not find this out straight away, and Ticketmaster did not bother to issue a notice to us letting us know. When I eventually did find out I had to email them to request a refund which they said they could do no problem. However, I still can't believe they didn't email those who had bought tickets to let them know. They let themselves down in my eyes.