Add £5 to ticket price for phone bill to use them - they take forever !
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I cant recall a time when (on the day tickets go on sale) I havent had to redial and redial and hold on for anything up to 47 mins (my personal record) on my mobile while in the car (hands free of course !) - tickets available when I do get through are usually rubbish - despite claiming to open the lines at 9am I have never yet managed to get through anywhere near that time and you are also competing with people logged onto the site (which frequently crashes in my experience) - unless you have pre-sale access the hope of a decent ticket is next to nil and the charges for post and admin bump up the price a lot - use Double8.com - you pay over face value but at least you get a decent ticket in the 1st 10 rows of chosen location! and no hassle