Why is it that we find it acceptable to be charged a 'booking fee'????
If I went into Tesco and bought a bag of tea and was told, thank you, that'll be £1.99 plus £0.50p to take your payment .........I'd go elsewhere ...... well, wouldn't you?
But we all put up with it ...... I was charged a stonking extra £12 for two tickets recently, which were already priced at £60 each.
I think it's an outrage!!!
Why is it you have tickets for sale at vastly inflated prices when i can still get from the venue or other sources less? YES youve actually got the tickets when the venues sold out so i cant give you one star......but i have to pay through the nose.
No problems with ticketmaster - I use them 99% of the time to buy tickets for gigs just because I've always used with no problems!
I really hate paying the booking fee though, and delivery charges for tickets delivered by email is a joke!!
Highest fees, highest delivery charges, one of the worst websites and their despicable practice of allowing people to scalp others online as long as TM themselves get a cut via their reselling website make this a company I avoid at all costs. Scum of the ticket reselling world.
Pretty much says it all really.....frustrating that it seems to be impossible anymore to simply buy a ticket for an event with greasing the palm of companies like these....but at least they're usually reliable unlike several others.
OK site. Love how easy it is to use, the tickets don't seem to be massively more expensive than other sites, but I have experienced a few annoying aspects.
For repeat custom, it's good. It's user friendly, stores my details, and let's me know when bands I've seen before are about to tour again. Price-wise it's always seemed OK. If the tickets are pricey for a particular gig then the same gig tickets seem pricey on other sites too.
While they haven't been a dodgy ticket reseller like Viagogo and Seatwave, it does make you wonder how much effort Ticketmaster put in to stopping such companies bulk buying tickets from them. It's technically not illegal, but still doesn't paint them in a good light.
The last time I tried to use Ticketmaster was weird and I hope it wasn't a sign of things to come. I tried to book tickets for a comedy gig at the Hammersmith Apollo.
I picked 2 seats from the seating chart where 3 seats were still available at the end of row N. An error message then popped up telling me I couldn't have the seats as it would leave 1 available seat all by itself.
That really shouldn't be my problem. They sell seats. I've picked 2 seats. Give me what I'm willing to pay for. That 1 seat can be taken up by 1 person. People do go to gigs on their own. It happens.
Instead I ended up going to HMV's own website to book the tickets as they had no such problems, and ended up getting better seats in row M (which Ticketmaster didn't/couldn't offer me).
I bought tickets from Ticketmaster and discovered 8 months later that when I clicked a check box worded 'Receive £10.00 off your next order' at the time. Little did I know I was signing up to a membership of www.shopperdiscountsandrewards.co.uk and had had a monthly subscription of £10.00 debited from my credit card for eight months! I never typed in my credit card details to this 3rd party and so they were pulled from those already entered on Ticketmaster.
Used twice recently for two events. The first event was standing only, so was able to get a good view provided I turned up early and was prepared to wait.
The second, was at the O2, for which only the high far away seats were available. When attending the event, there were plenty of nearer seats available which I assume, ticketmaster was able to sell, so ended up with a poor choice of seats.
Each time, tickets arrive correctly and on time.
Could not use to boom anything wanted. When approached the venues could not redeem......rubbish, rubbish....cannot find a way of spending. These were bought as a present and have been returned to me - an embarrassment - tried to speak to the company and could not get through. Useless. Ticketmaster please publish how unhappy consumers can contact you.
Use ticket Master for most things I need a ticket for- and like to read the reviews by the users. Had great seats for O2 after being unable to get the view I wanted from the website the operator found the ones I wanted. Can be a bit pricey on some tickets but it is easy to compare before you buy.
Really good site, easy to use and fast to get tickets
Ordered Rockness tickets well in advance. They didn't get delivered. I didn't get a refund.
The fees they charge mean you know you're being bumped a bit, which is kinda okay provided you get what you paid for. To have paid them a fee + the ticket price and for neither to be refunded really takes the biscuit and I rank this company the worst I have ever dealt with. The staff were unhelpful and had clearly been briefed to fobb off anyone trying to get a refund, regardless of their responsibility in it. If I had the energy I would take legal action.
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