Tickets to India reviews

Tickets to India reviews

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4.1
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WORST customer service. Dont care attitude

I have made a booking(Booking reference : WS.TI248022) and received a mail saying that it has failed due to technical reason and their team will book that and call me back in 24hrs. They never called me back. Also, I was told not to book the tickets for next 24 hrs.

Now they say the price has increased by 100£. The customer care agent HANGED UP THE CALL INSTEAD OF SOLVING THE PROBLEM.

Who would pay me the extra 100£ for their miscommunication? They dont appreciate the fact that their miscommunication is costing customers.
We would have booked if they have asked the ticket booking has failed.
I have been using their service for last 5 years and they have lost a loyal customer now. I will never use them for my lifetime again.

Regards,
Chaitanya
07584417074
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Very bad , poor and unacceptable.

Please stay away from them. All the prices they show you on website are wrong and just to attract you. On making a booking online you will be sent an email that we have some technical problem blah... blah.. we will contact you and they never contact you.
It will be up to the customer to contact them after waiting a day or so just to findout that the price that you booked against is not available, it is 150 pounds more now. What the hell? TicketsToIndia, why do you then show incorrect prices on website?
On speaking to them they said its always like that, once you book online we will then find the price and then only let you know. Well, there are so many other online booking websites it does not happen with them.
TicketsToIndia is misleading the customers and just wasting their time. You don't deserve to do the business.
AVOID AVOID AVOID
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absolutely horrbile! DO NOT USE THEM!

I booked my tickets with this company February last year and decided to cancel in less than 24 hours, despite booking in 3 months advance I was charge £50 for cancelling item, money was refunded after waiting good 4 weeks! they employ most unprofessional and untrained staff who lack basic customer service skills. this company does not have a proper number to call! I advise KEEP away! the reviews are clearly FAKE and genuine customer won't rate company when the provide such a poor service. Never using again
Ticketstoindia

Reply from Ticketstoindia

Dear Amit,

I am sorry that you feel our service did not match your expectation on this occasion.

Once an airline ticket is issued the time frame in which you request to cancel it is irrelevant, along with the advance booking period. We become responsible to pay the airlines cancellation fee and we have to pass this cost on to the party that requested the change.

To avoid such fees you have to opt for the more expensive airline fares that have the flexibility to change and refund free of charge. I would also like to add that we, the travel agent, do not get paid a commission by the airline so we make no extra money if you opt for the more flexible tickets.

I'm not sure what your comment about us not having a proper number to ring means, our numbers are all genuine 0208 numbers ? I can assure you that none of our reviews are fake, we service over 80,000 passengers a year and we have a high percentage of very satisfied repeat customers.

Apologies you felt our service was poor on this occasion, I hope we get the opportunity to restore your faith in the future.
regards John
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OK...BUT

Its as good as other low cost finders. But VERY horrible if you want to amend your bookings. When you spend £100 on total journey. If you make amendments you will end paying £200 after makign changes to your booking

I dont understand why they always look for a way to squeeze customer when he/she appraoches them with request for change in booking.

If you are 100% sure that you dont change your booking, go with these guys. Else, pls ignore.
Ticketstoindia

Reply from Ticketstoindia

Dear Kevin

As "agent for the airline" we do not set the amendment fees for changing a ticketed booking, this is set by the airline. We add a small margin to cover our administrative costs in processing your request, however, 90% of change fees are paid to the airline.

These days everyone wants the cheapest fare, and why not, however, these low cost fares do come with high penalties when you want to change.

To advise people not to book with us for this reason is totally incorrect and unfair. Purchase a low cost airfare from any travel agent and you will incur similar fees.

You would be more accurate to advise the public that purchasing a low cost fare, for as you say £100, is fine as long as you don't need to change it. This is nothing new, it has always been this way, the lower the fare the higher the penalty to change, this is why airlines offer a rage of fares from £100 to £1000 for the same journey with different penalties, permissions and extras.
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poor customer service

poor customer service..mis-selling tickets with wrong baggage allowances..never reply an email or telephone call

Ticketstoindia Details

About this company

Tickets To India offers cheapest flights tickets deals to all Indian destinations like New Delhi, Mumbai, Bangalore, Amritsar, Chennai, Goa and many other. Book cheapest flight deals to India by comparing more than 100 airlines online. Check out our special offers for economy, business class & first class flights from London Heathrow (LHR), Luton (LTN), Gatwick (LGW), Stansted (STN), Glasgow (GLA), Manchester (MAN), Birmingham (BHX), Edinburgh (EDI), New Castle (NCL) and other airports of UK.

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