Reply from Tickets to India
[REPLY]
- Reviews (4)
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- Richard Patricks
- Loughborough, GB
- 1 Review
One of the worst companies EVER! Never use this website!
That is an understatement. Absolutely horrible service. I booked a flight from London to Bangalore that leaves in the night at 9PM. Even received a payment confirmation with the dates. But when they sent me the e-ticket it was the flight that leaves in the MORNING. Absolutely horrible. I called them up and their attitude is sickening. They wouldn't even apologise and they try to put the blame on me! Trust me when I say this; This is an absolutely horrible service.
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- Amit Sharma
- London, GB
- 11 Reviews
absolutely horrbile! DO NOT USE THEM!
I booked my tickets with this company February last year and decided to cancel in less than 24 hours, despite booking in 3 months advance I was charge £50 for cancelling item, money was refunded after waiting good 4 weeks! they employ most unprofessional and untrained staff who lack basic customer service skills. this company does not have a proper number to call! I advise KEEP away! the reviews are clearly FAKE and genuine customer won't rate company when the provide such a poor service. Never using again
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- Kevin Koaster
- 1 Review
OK...BUT
Its as good as other low cost finders. But VERY horrible if you want to amend your bookings. When you spend £100 on total journey. If you make amendments you will end paying £200 after makign changes to your booking
I dont understand why they always look for a way to squeeze customer when he/she appraoches them with request for change in booking.
If you are 100% sure that you dont change your booking, go with these guys. Else, pls ignore.
Reply from Ticketstoindia
As "agent for the airline" we do not set the amendment fees for changing a ticketed booking, this is set by the airline. We add a small margin to cover our administrative costs in processing your request, however, 90% of change fees are paid to the airline.
These days everyone wants the cheapest fare, and why not, however, these low cost fares do come with high penalties when you want to change.
To advise people not to book with us for this reason is totally incorrect and unfair. Purchase a low cost airfare from any travel agent and you will incur similar fees.
You would be more accurate to advise the public that purchasing a low cost fare, for as you say £100, is fine as long as you don't need to change it. This is nothing new, it has always been this way, the lower the fare the higher the penalty to change, this is why airlines offer a rage of fares from £100 to £1000 for the same journey with different penalties, permissions and extras.
- Sagardeep
- London, GB
- 1 Review
poor customer service
poor customer service..mis-selling tickets with wrong baggage allowances..never reply an email or telephone call
