I booked my tickets with this company February last year and decided to cancel in less than 24 hours, despite booking in 3 months advance I was charge £50 for cancelling item, money was refunded after waiting good 4 weeks! they employ most unprofessional and untrained staff who lack basic customer service skills. this company does not have a proper number to call! I advise KEEP away! the reviews are clearly FAKE and genuine customer won't rate company when the provide such a poor service. Never using again
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I am sorry that you feel our service did not match your expectation on this occasion.
Once an airline ticket is issued the time frame in which you request to cancel it is irrelevant, along with the advance booking period. We become responsible to pay the airlines cancellation fee and we have to pass this cost on to the party that requested the change.
To avoid such fees you have to opt for the more expensive airline fares that have the flexibility to change and refund free of charge. I would also like to add that we, the travel agent, do not get paid a commission by the airline so we make no extra money if you opt for the more flexible tickets.
I'm not sure what your comment about us not having a proper number to ring means, our numbers are all genuine 0208 numbers ? I can assure you that none of our reviews are fake, we service over 80,000 passengers a year and we have a high percentage of very satisfied repeat customers.
Apologies you felt our service was poor on this occasion, I hope we get the opportunity to restore your faith in the future. regards John