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The experience was amazing but having your tickets twice the price as the person sat next to you isn't so good

Hotel Russel in Russel square was amazing very friendly and service was superb. We will rock was mine a my wife's first show it totally blew us away but the only downside was the fact our tickets cost twice the amount as all the people round us.
    TicketTree.com
    TrustScore 9.6 / 10
    873 Reviews

    Reply from TicketTree.com

    Hi Daniel,

    Thank you for taking the time to review our service, we're delighted that you had a great time.

    In relation to the price of the tickets included in your break, they were indeed the top priced tickets with a face value of £65 each, this is the price that was printed on the tickets and the price that a customer would ordinarily pay for the seat when booked direct with the theatre. Your break was booked with the tickets at a discounted rate, and whilst this discount was passed on to you (we hope you agree that the price paid for these tickets and hotel was good value) the theatre still printed the full price on the ticket. We're sorry for any inconvenience or misunderstanding that this process caused but it's a bit out of our hands as the theatre print the tickets themselves.

    I hope that explains why it looked like you might have paid more for the seats, if you need any further explanation or advice please do get in touch and we'd be happy to discuss it further with you.

    Kind regards

    Phil

    TicketTree.com
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