Ticketweb reviews

Ticketweb reviews

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Missed one of my favorite bands.

Just missed out on Dillinger Escape Plan as ticketweb, besides taking 5-10 minutes for each page to load, would keep giving error messages on two different credit cards over the course of 3 days of trying. We've gone over every detail with a fine-toothed comb, and still error messages. I live two hours away, so driving down on the chance I may get tickets at the door is not an option. Thanks to this company for screwing up something I was looking forward to for four months and please, if you're in a band etc, do your best to avoid this ticketing option.
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Very good !!!

I have my tickets just in time
Thank you so much
Will use you again definitely
Thanks
VERY HAPPY customer
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Piece of shit

I tried buying 2 tickets and while I was filling in my personal information it kept sending me to another page saying that something from my info was inaccurate but not to worry that I was not being charged. So finally I got through their obstacle and I check my bank account this morning and my transaction was charged 4x!!!!!
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Frustration. Ugh.

I was put in a waiting room to buy tickets to a show because of a high volume of website visitors. The waiting room page specifically stated to not refresh the page or else I would lose my place in line. An hour later I was redirected to a sold out page. Everyone online said that they were able to get tickets by refreshing the same page a million times. Not only did I lose my place in line, but I wasn't able to get tickets. If you are trying to buy tickets to a highly anticipated show then you're most likely not going to get them because their website is set up so poorly. Many others have also stated that items put inside their shopping carts have mysteriously disappeared, and again, they were redirected to a sold out page. This website is a complete disaster and does not believe in "first come first serve" at all.
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Fantastic service and top class customer support!

I buy tickets here regularly and receive my tickets very promptly. I had one instance recently where the tickets were lost in the post (Royal Mail fault and not TicketWeb) and they refunded my delivery charge and arranged a replacement ticket at the venue for me. This was all arranged in one night through there FANTASTIC customer support service, I got a reply within 15 minutes after 7pm at night!!

I highly recommend this site!!
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TicketWeb hike the charges and then force you to accept spam

Balkan Brass Battle at The Scala:
Ticket price advertised: £18 plus agency booking fee
Ticketweb then quotes the price as: £20.25 (inc. £2.25 fees)
Pissed off, but I want to go, so I book two
Select a delivery method: e-ticket £1.65, post £1.95
TicketWeb now demands I set up an account. To do this it is compulsory I agree to accept "marketing emails" from them.
I believe this is illegal, but accept, because I want to go to the event.

After all card details are entered in, I now have to agree to: "By purchasing a ticket to an event, you are consenting to TicketWeb sharing your email address and other information with those who actually organised or provided the event (e.g. venues, artists, promoters, fan clubs and producers, the "Event Partner") and that you are consenting to the Event Partner using your information to contact you by email or other means to send you marketing or other messages. Please contact our Event Partners directly to learn about their policies"

Total due, £42.15, or £6.15 "agency booking fee". Fvck you TicketWeb. I'm going somewhere else.
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Dreadful - lied constantly

I booked tickets for Rodriguez at Hammersmith back at the beginning of March. Then heard nothing. Emailed about 2 weeks before the event and thus began the saga of lies and contradictions. One email said the tickets had been sent and were lost, the next that they hadn't been sent but I should wait. Then in one email both stories were told. In all I had about a dozen emails saying different things. Eventually someone responded on FB and said they'd been lost in the post and could be collected on the day. Only a day later someone else emailed to say they hadn't ever been sent. Frankly I was reduced to tears. I didn't know what to believe. Fortunately the tickets were waiting at the venue to be collected but I promise I will never use Ticketweb again - they can't be trusted. And the ticket clerk at Hammersmith said they have the most dreadful trouble with them. Stay well clear!
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Don't believe the (negative) hype

I was initially rather worried about purchasing from Ticketweb given the other reviews on TrustPilot - concert tickets are notorious for either not turning up, arriving late or being wrong in terms of venue, artist or time. So when I read a tonne of negative reviews /after/ purchasing my ticket for an upcoming gig in London (VNV Nation in November), I was quickly reviewing the refund policy just in case.

I bought my tickets on the 18th of March and went through a fairly painless booking procedure, even if I did end up paying £2.50 p&p and another £2.50 booking fee for a £20 ticket - though fees seem to be standard everywhere and Ticketweb were certainly cheaper than See Tickets who wanted a full £5 booking. There were two options for delivery - e-ticket or posted out, but they both (for some bizarre reason) cost the £2.50. Opting for the security of physical tickets, I had them posted out.

Order confirmed! Brill, and according to the website the ticket would be posted out within 48 hours. Okay, so... 48 hours. No dispatch notice. Okay, well maybe it's 72 hours - the concert isn't for a few months, they might be waiting for more purchases to do a print run.

Four days later, motivated by the negative reviews here, I did ask for an update on the Ticketweb facebook page. If you're going to ask a question, publicly allows for very little wriggle room. Thankfully, the post was answered with a 'Yup, they're being printed/dispatched, will be out for delivery soon'.

Lo and behold, the hold up wasn't actually ticketweb - it was Royal Mail. The tickets took about a week to arrive, which is forgivable given the Royal Mail 5 - 7 working days time frame. The tickets arrived in a branded Ticketweb envelope, with a colourful ticket holder inside. And one ticket, complete with pretty shiny hologram.

I will admit, Ticketweb seem to be a bit hit and miss judging by their facebook page. It seems to be a fairly even split between those complaining and those praising, though the complaints do seem to get answered if you complain publicly (as I did above).

If push comes to shove the contact details are available on the website here: http://www.ticketweb.co.uk/help/helpdesk/?l=en-us&tm_link=tm_i_1&language=en-us&tm_link=tm_i_1

and here they are for your information:

'If you need help or have a question please use the "Ask a Question" feature above or call Customer Services on 08444 999 999.

The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0) 161 425 7563.'

The 'Ask a Question link' is http://ticketweb.custhelp.com/app/ask

I hope this review helps you make a decision. I had no problems with the company, but at least if you do you can get some assistance. :)
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DONT BUY TICKETS ON TICKETWEB UK!!

In Dec I bought 3 tickets for a gig in February and never got them!!!
They charged my account though a few days after my order!!
Then I tried to call them (nobody was answering) and I tried to find a contact email-adress in the whole freaking Internet: NOTHING!!!! No way to contact them!!

So I put my first complaint on their facebook wall, someone called Jason answered me and told me he's gonna take care of my case! That was a few days before the concert and he never got in contact with me again!!

So just a few minutes ago I posted a similar comolaint to this on their fb-wall again and.... Surprise: it got deleted a few seconds after posted!!!

I am really pissed!!! This is just a really easy way for a company to earn his living!!!

DONT BUY FROM TICKETWEB UK!!!
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HORRIBLE, TERRIBLE, RIP OFF, DO NOT USE THEM

I booked for a show that did not exist in the first place, very difficult to book, finally I could do it and had to pay 28 pounds per person (4) when we arrived they told us there was not show at that venue and sent us to another venue but they did not recognise the booking reference and we had to pay again, but this time directly from the show organisers it was 12.50 per person. I spent 112 pounds, 10 minutes worth of premium number the day I wanted to book, another 15 minutes worth of premium number trying to talk to someone only for them to hang up after reading to me a lot of possible options ..... I spent 30 pounds on the cab from one venue to the other, there is no email you can use to contact them, only numbers that make you give them more and more money, maybe this is the new business they have, premium telephone money. And more importantly, I am wasting a lot of my time trying to get my money back and discrediting them so they improve or go. I will fight until I get my money back, and I WILL NEVER EVER EVER USE THEM AGAIN, OR ANYONE THAT I KNOW IF I CAN HELP IT.
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Shockingly poor service

The only smooth part of the whole transaction was the efficient transfer of money from my account to theirs.

Ordered (and paid) for tickets 4 MONTHS prior to the concert and I had to chase them all the way right up to the day of the concert to find where the tickets where. A believe me they do NOT make it easy to contact them. In the end they told (not asked) me to collect the tickets from the venue. When I got to the venue they knew that TicketWeb had sold a number of tickets but had not been told who had what seats despite emailing them for the information.
Out of frustration I asked TicketWeb if they would be refunding the 'delivery' cost considering they did not deliver them and I collected them and was told 'Unfortunately, we are unable to refund your handling as the collection charge is the same cost as the delivery charge'.
So be warned the service charge is a levy applied for the privilege of receiving such a sterling 'customer service experience'.
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DO NOT BUY FROM TICKET WEB

I brought tickets to a concert that was supposed to start at 9pm. I paid $105 for VIP tickets. After waiting in the rain I finally was admitted inside at 8:30pm. The performer who I paid to see did not come out until 11:30pm. Duiring the two and a half hour lapse I left due to being fustrated and tired. When I contacted TicketWeb for a refund they said there was a sound check problem and ultimately the performer did perform so I was not entitled to a refund. After a two and a hald hour lapse I am not entitled to refund?? There was not a sound check problem because people from the audience were going on stage performing just to kill time. I will never purchase from here again. Take my word for it please do not become another one of their victims.
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Terrible Service

I never recieved my New Years Eve event ticket in the mail so contacted TicketWeb as was directed to. My ticket was supposed to be at Will Call. I arrived at the event with my boyfriend whose ticket had arrived and was turned away by the extremely rude manager. He told me it was a ticket web issue and there was nothing he could do. He took my boyfriends ticket away and left us withno options. I called TicketWeb the next day to get a refund for both tickets and they seemed upset and concerned. They accepted a simple "no refunds given" from the bar. They did not require any reason nor contact the bar after repeated requests to recieve a refund. The bar spit on ticketweb's name and they didn't seem to mind. Makes sense that such a terrible company would work and aasociate with such a rotten manager and bar such as the one I dealt with on New Year's Eve.
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Absolutely awful service

I have never been so frustrated with a service in my life, I literally just got off the phone with my bank after an hour because of them. I went to purchase tickets through this web service after being directed to them through a different venue. Once I went to purchase my tickets I accidentally entered my address wrong and I got an error message from ticketweb saying there was an error and they placed my funds on hold on my bank account, keep in mind this wasn't some measly $25, they put $200.59 on hold in my account. It is still currently on hold and it has been 5 days and I still cannot access my money. ALSO keep in mind my purchase never actually went though and I wasn't able to actually purchase the tickets. I had to use a separate web service and call the venue myself making a completely different purchase. OH and one more thing, this was on New Years Eve, so when I wanted to go out and actually spend my money I couldn't because this effing bullshit website put my money on hold.

Once i realized my money was still on hold i complained to the service and they basically told me my bank is the one who has the authority to issue my funds back. So I call my bank and they said no, they put the funds on hold. I talk to ticket web once again and they direct me back to my bank, you get the story. Absolutely ridiculous. after an hour speaking with my bank, ticket web AFTERALL had to call my bank themselves to remove the hold, once i was confident this would get done a ticket web customer service member said he would call me back with the resolution and i never heard back. This was my last draw. I still do not have my money back, it is still on hold and these fuckers didn't contact me or do anything about it.

NEVER USE THIS WEBSITE, EVER. THEY ARE AWFUL, TRUST THE BAD REVIEWS.
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Terrible service

I have bought tickets for an event in October. Firstly their website is very bland and hard to navigate. It doesn't tell you when to expect your tickets , it only tells you to call them a couple of days before the event. Do not buy tickets from this website if you intend on going to the event. There are many other websites
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An ancient dog of a site which is hurting the industry

I have been trying to integrate Ticketweb into a promoters website an still find it baffling that this company exists on the internet. Every other ticket service is able to do it (enven iFrames would be nice).
The promoter is a major promoter and so quite invested in Ticketweb making moving unfeasible. Not good for an industry.

There site itself is also a fine pice of vintage web design.
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Good Delivery Time

Received tickets within 5 days of purchasing.

However website was a little difficult
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Leaked personal information

Poor security systems allowed my personal details to be shared with 3rd parties.

Appalling
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Ticketweb sent tickets without a stamp so they arrived 7 days after gig

Ticketweb sent tickets in an envelope without a stamp, so they arrived 7 days after gig and I got charged £1.30 by the post office!

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Ticketweb Details

About this company

TicketWeb offers an easy-to-use, online ticketing service that keeps consumer fees low and you in control of your tickets.

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Ticketweb is ranked 238 out of 247 in the category

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