I left buying a present a little late, so opted to go online and order directly. They had what I wanted in stock and the order was placed. One word of warning as the next day delivery option looks really expensive at the point of ordering. I paid the extra £15, yes £15 for a next day delivery. What I didn't realise was that it is a before 9am delivery service and that it why it cost so much. Present was a success and I was kept up to speed with the delivery.
Unfortunately, the website had sold out of a particular ring that I wanted for my gf. However, although the item was still available in two of their stores, their customer service representative wad not willing to transfer the stock to the website, or send me the item from store.
As both stores were hundreds of miles away, I was not able to get the required ring, and feel pretty disappointed by Tiffany's lack of help.