For several consecutive years, I had placed tens of orders (ie, THOUSANDS OF DOLLARS OF ORDERS) with TD. I had always found them to be competitive and service oriented. Today, I placed my LAST ORDER with TD...ANOTHER laptop. On my order confirmation page, there was a link for a "$20 purchase rebate" which turned out to be a SCAM requiring me to sign-on with a purchase discount program. I had to call a toll-free number and be placed on hold to learn that IT WOULD COST ME MONEY TO GET MY REBATE. I hope you hear me TD...I am DONE. And I suggest that YOU SHOULD BE DONE with the GREAT FUN SCAM.
I have recently place my first order from Tiger Direct and I have had too many headaches to ever consider doing this again. All my problems have been unresolved. I had placed an order on the site and because I did not update the item in my cart I did not get the discount. (70$) After calling customer service they had agreed to honor the price match. I was grateful for that. I call and they said no problem they would give me a credit. I now order another Graphic card 300$ and I would like to use my credit. They told me that was fine and I proceed with my order. However, since I ordered online I could not get this credit. (What a scam). Customer service also made a mistake by giving me false information on a product and I am still waiting to get shipping details in order to send it back. It has been days! TIGER DIRECT WILL DO ANYTHING IN ORDER TO REFUSE RETURNS !!
Now here are my issues.
-I refused one package and they are charging me for shipping. (will contact my credit card company and refuse to pay this absurd charge) -I have not received my shipping information -I now have a 70$ in store credit that was not applied to my graphics card and wish to get refunded on my credit card.
I ordered an item on Black Friday (11/29). The other item I ordered a the same time was promptly shipped out on 12/01. Finally on 12/06 I was informed that the other item was on back order but that it should be shipped out by 12/16. I thought fine it's a black Friday item I can understand them running out of stock so I waited. Received another email on 12/23 stating that this item would not ship until 01/02. Still I was understanding. Again on 01/04 I was sent another email stating that it was on back order and that my order would receive priority once it is back in the warehouse. Still I wait. Finally on 01/17 I am fed up and email customer service. I receive back we are sorry the item you ordered is no longer available please contact customer service to arrange for a replacement item. Now I am furious and contact them again telling them I expect the exact brand and size hard drive I originally ordered and that I was perturbed that I had to contact them to find this out. The response was this item isn't unavailable just on back order but I am welcome to cancel my order. I sent a message again on 02/12 (not sure why I bothered) where I got the same drivel of a response.
My problem isn't necessarily that the item is back-ordered (for three months) it is that they have done absolutely nothing to make up for my time they have wasted waiting on this item. I worked retail management for years and know that is not how you treat a customer. Also I see that the exact same item is still listed for sale on their website. So are you telling me that you are still selling items that are back-ordered so more and more people are waiting? I doubt it. You just oversold them at a price point you aren't willing to let anymore go at and are hoping people will just get fed up and cancel their order (classic bait and switch). That isn't me. I will wait it out and eventually contact the authorities and an ambitious lawyer because I am sure I am not the only one that Tiger Direct has done something similar to.
I expect one of three things to happen: 1. Receive my item ASAP. 2. Receive another item by the same manufacturer and at the same size or larger. 3. Wait to receive my item but also receive something else to compensate my time waiting periodically until my item is shipped.
Until one of those things happen I intend to make it my personal mission to tell everyone just what type of unscrupulous company Tiger Direct is and encourage them to shop elsewhere for their computing and electronics needs.
The customer service is terrible. Ordered an item with 1-3 day shipping estimate. Two weeks later nothing. Contact them at least fifteen times to hear that it's back ordered from the manufacturer. Fine. Two more weeks pass and I get charged for the item and website says it shipped. They tracking code however shows it was delivered before it even shipped. Two more weeks of contacting them for a tracking number, being told I should wait 24-48 hours and then hear nothing back. Sent an email asking what the status was and get a response saying "I see your issue was resolved, is there anything else I can help you with?" Still don't have my item that I was charged for. Still have to fight with them. Worst company ever. I am going to devote my evening to posting my review in as many places I can find.
DO NOT BUY ANY PRODUCTS ON REBATE - THEY WILL FIND SOME TECHNICALITY NOT TO PAY YOU..... IMPOSSIBLE TO RETURN ANYTHING.... NOT SURE HOW THEY SURVIVE - GUESS SCAMMING NEW CUSTOMERS... SAVE THE HEADACHE AND YOUR MONEY - DON'T BUY FROM TIGERDIRECT!!!
I ordered a computer from TigerDirect. It arrived on schedule, and was easy enough to set up. But then the insanity began: the DVD RW drive they had touted was failing, and would only read CDs.
Okay, that's a simple DIY job. All I needed was a replacement drive. Sic emails and four phone calls later, I still didn't have a response from anyone who understood what I was asking. I had to write a negative rating on their site for the product before the responded. Bear in mind: all I needed was a replacement DVD RW drive, and that's what I asked for.
After several emails had been excahnged, TigerDirect offered to send me a replacement DVD RW drive for a cost of $59.99, which would be refunded when I returned the faulty drive. I authorized them to do EXACTLY THAT.
A few minutes later, I received ANOTHER email, telling me that they COULDN'T send just a drive, and that they were sending an ENTIRE replacement COMPUTER -- for which they had, without authorization, billed me full price. And "my order," as they described it, was already being prepared for shipment.
I emailed them immediately and told them to send nothing, because I was not willing to wipe one computer and set up another one just because they have lousy service. They responded by sending me an "order confirmation" for the order I had just told them not to send.
I have sent an additional two emails telling them not to send another computer, and have told them that no shipment will be accepted, and that we will contest any attempt to bill our card for an unauthorized amount.
I'm waiting to see what their next move will be. I am furious with this ridiculous, unprofessional, unconscionable lack of customer service. I will never do business with TigerDirect again, and advise anyone thinking of buying a refurbished computer or anything else to buy elsewhere. I've gotten better and far more responsive service from people who sell used parts on E-Bay.
My first order was fine however recently I have had a problem with an order. I ordered a tablet online including using my credit card and received a confirmation that it would be sent out. After not hearing anything for 6 days I tried to track the order using the tracking # I was given but it did not work. When I called their sales phone # I was given no help except to be told to purchase another one but in the meantime the price for the exact same one has gone up $70 which in this case was 30%. The rep was actually rude and gave me a non working email address so I could send them copies of their information that they sent me that they now claim they can not find or does not exist. I also emailed them but they were not much more help. So be careful, you might loose out on an item if it is on sale and in the meantime you might not get what you ordered. After emailing back and forth with them for several days basically they told me to re-order another one. They either do not comprehend English or do not bother to read the emails as they kept repeating things that were gone over in the emails. They also told me several times to phone them at a phone number that I can not reach from Canada for some reason, after I informed them I can not call that number. Frankly I now feel lucky that the order for the tablet did not go through as while doing some research on this company I ran across hundreds of complaints with Tigerdirect, they have a reputation for their poor customer service and some real shady practices including rebates and software licenses. If you look them up on Wikipedia they have a sketchy past including several lawsuits and a run in with the SEC. In Canada they try and look like they are a Canadian company but are owned by a group out of Florida.
I had the worse experience with this company. I ordered an item on Dec. 9th as a Christmas present for my son. On their website, it said that this item would be shipped in 48 hours, so I went ahead and ordered. On Dec. 16th, still no item so I emailed them asking when it was supposed to be delivered. They emailed me back saying it wasn't going to be shipped until the fourth week of Dec. I emailed them back that day saying they needed to cancel the order because I needed it by Christmas and since they were shipping it in the 48 hours promised I wanted to cancel the order and my payment refunded. I got a response on Dec. 18th asking how they wanted me to assist them with my order. I emailed them back saying I wanted the order cancelled and my payment refunded, just like I had stated in the previous email. Dec. 22nd. I get an email saying that they have requested that it be cancelled through their 3rd party shipper but if the item was to be somehow delivered, they wanted me to refuse the package upon delivery. Still no refund at this point. Dec. 30th, I get home and UPS has left a package at my door. This package does not say Tiger Direct anywhere on it so I opened it. Guess what it was? So now I contact them letting them know that I have the package and I opened it so I needed to find out how to return it so I can finally get my money back. Jan. 1st-I get an email saying "Kindly provide us for with the UPC number of the item received as well as the condition of the box (i.e. opened or unopened) so that we could request the RMA be issued. We greatly appreciate your understanding on this matter." even though I had provided all this information in previous emails, etc (I believe this is part of a stall tactic on their part to just make your give up and they can keep your money). I email them back with the information. Jan 3- I get an email saying they have requested a RMA # so I can return the item and to allow them 1-2 business days for this. Jan 8th, email them back because I haven't received the RMA in order to return the item (more stall tactics). Then guess what appears in an email after this request- the RMA.... So I go into town( I live 15 miles outside of town in the country, so I have to make a trip to town just to take this to a UPS store) on Jan. 11th and return the item. Jan. 17th, still no refund so I email them asking when I will get my refund. Guess what? Shortly after I sent this email, I get a refund but its only partial- they refunded all but $4.37. So I sent another email asking, where is the rest of my refund? I get another email back saying that we already processed the refund. I send another email explaining why they needed to refund the whole amount since this whole issue was their fault because their lies on their website. I get this response- You will receive your full refund within 3-5 business days. Jan. 28th- still no refund of the $4.37 so I email them again. Finally, on Jan. 30th, I get my whole refund. This whole business went on for a month... and at every step I had to ask twice to get anything done. I think this is a tactic that they use to make your give up. Don't do business this this company unless you want a month's worth of headaches dealing with them !
If I could give this horrendous company a star rating of '0' I would!
Without a doubt one of the worst order and customer service experiences I have ever had with any company, and I am an avid and frequent online shopper.
After ordering 2 months ago and being told our sale item was on backorder only after we inquired, we were then given the run around on the phone and not allowed to speak to a manager of any sort. When inquiring again via email and phone we were told it was backordered but it might be canceled, after waiting already for weeks! Then without any notice we received a notice via email stating it was 'backordered' Uhh yah, no kidding, that was 2-3 weeks ago! So after waiting until after the Christmas holiday and being very patient customers, January 23rd, 2014 rolls around and we call only to be told, 'Oh yah. Your order was canceled a month ago' ARE YOU KIDDING ME!!??? NO NOTIFICATION OF THIS AND IN ADDITION, WAS THERE A PARTICULAR REASON we were not notified of this screw up when we SPOKE ON THE PHONE AND INQUIRED AGAIN!?! The issue with their lack of product supply and stock was known very early on and we the paying customer were left in the dark?? Yes, that makes total sense. So, we missed out on all other boxing day sales etc because of this extremely poor outsourced company. I would use sarcasm here, but I doubt it would be understood, so...THANKS FOR WASTING Over 2 MONTHS OF MY TIME effort and patience, when I needed a new laptop asap!
I strongly suggest no one order from this clearly completely disorganized piss poor excuse for a company! I will NEVER order from them again and am ashamed they are even claiming to be CANADIAN! NOT very Canadian of you TigerINDirect!!
They had the worst customer service department. I had to cancel my order after a week since they didn't release my order. They said I had to call paypal and ask them to reply to their email! WTF!?! They stood me up on the line for more than 10 minutes just to search to see if paypal responded to their email. They are the WORST!
Ive dealt with Tiger Direct recently and in the past. Mostly I order PC parts. They always ship them fast and its always been the correct part. They have some good prices too if you keep an eye out for a good deal. I think the problem with the low review here is that these are "squeaky wheel" folks. They are more apt to complain than people who have had good experiences like are going to compliment the company. For instance....1000 people use tiger direct and have good experiences....20 leave good feedback. The rest go on with their day. They wont look for for websites to compliment the company on. Say 100 people have bad experiences.... Those people are looking for an outlet and are VERY much more likely to find a website to complain on. Which is what you have going on here. I like Tiger Direct and have had good experiences with them. In fact I just ordered an AMD CPU from them for a great price. I use NewEgg more, but thats due to availability and selection.
At first, I thought this organization was good to do business with, so I decided to make bundled purchase. The customer service was absolutely terrible and I was forced to cancel my order and to go into the store to make the purchase, (which was in fact $100 more for each computer), but I had to argue with the representative to let them know that I was fine to wait for it to come. It turns out that I was back-ordered then the shipping date was extended not once, but two times so far. I still have not received my order and the order was placed December 26th and the new shipping date for now is January 28. As a business professional, I am not pleased with this experience and I am not sure how long this organization can continue on this way, before the issues pile up more than they can bare. It seems that outsourcing the customer service and the shipping was not a good cost cutting strategy that will bite them in the end sooner or later.
Tiger Direct does business with shiesty companies in the same way someone hires a guy to do his dirty work in order to keep his own hands clean. The company is part legitimate, part scams, but.. any part scams and it might as well be considered all scams. Watch out for rebate offers too, they try to entice you into bundles with the promise of a rebate, they are bs you won't get your rebate. Read the fine print and get reviews of each item if you get a bundle, especially if its software, but thats only if your dumb enough to still try and use tiger direct
I am so mad at myself for not reading reviews before I regretfully gave these guys any of my money! Absolute worst customer service you could imagine. In stock items ship weeks late, arrive broken, and as one guy already mentioned, the email customer service is an absolute joke. Great prices, horrible, dreadful, brutal, disgusting, bad, ridiculous customer service. You won't get you items returned, you won't get any responses, you won't regret spending your money somewhere else.
I'm sure that there are people who order from TigerDirect, get their item, and all is well. But should you EVER need customer service, expect to wait hours on the phone (not an exaggeration!) only to have a several CS reps say there's nothing they can do, even though later they'll eventually do the exact thing they said wasn't possible earlier. Their email support takes days, will go nowhere, and is embarrassingly copied and pasted. (I've got emails from them where a canned answer was pasted into the middle of the same canned answer, resulting in a comically nonsensical paragraph.) I was promised a refund December 2. Now, almost by New Years, I've seen nothing. Twice I've inquired, been told my issue would be responded to by a manager within 48 hrs., and then heard nothing. BEWARE! Purchase at your own risk. Low, low prices; horrible support. And get this: My problem was because I tried using a gift card for a purchase. At the checkout screen, everything looked good, with my gift card applied and the balance to be charged to my credit card. Seconds after accepting the price, my credit card was charged for the full price! I was astounded. I called CS, and after waiting hours, the CS rep's response? I don't need a refund, because my gift card still has it's balance. What? I wouldn't have bought it without the gift card!
I had ordered something and thinking it would take a day or two for the confirmation of it to be shipped to my house. But instead it's been 7 days so far and the only info I got is it's still in a third warehouse thingy. FML TERRIBLE CHRISTMAS!!!
Terrible customer service, Items shown in stock when they are not, Arrival dates are a joke and no notification to notify you item is back ordered. Then you have to wait forever to speak to someone in customer service 40 minutes in my case...pay a little more somewhere else and get your item... One star was being kind.
Awful customer service. TigerDirect.com sells stuff with bogus mail in rebates which you practically can not get. Their customer service is horrible. They are full with automated useless responses on your concerns via e-mail.