I have been a long time customer of Tiger Direct (8 or so years), and up until recently I have been happy with them. My problems started with an online order I placed. Someone, somewhere along the line (of course no one will tell you who) was unable to verify my information. This is the only company I have ever had trouble using paypal with. Ever. Unable to make my purchase online, I figured I'd stop by the store as at least one of the items was in stock there (according to the website). When I got there, the item was in fact not in stock, and the sales associate had no help to offer in terms of contacting me when some more arrived or something. I then spoke with a manager (Steve) who took my name and email and offered to order in the products to the store himself, when he had the capability to do so. As I was told this about 3 months ago, I can safely assume this was untrue, or I have been forgotten. If this is the experience you want, then Tiger Direct is right for you.
I am extremely disappointed and I had to return a product when I couldn't do price-matching with Amazon.com ( directly from Amazon ) at a local TigerDirect store. They've told me that they don't match prices with online sellers such as Amazon.com. It seems like everybody does it, but they. I know for a fact that Best-Buy does it and Micro-center as well.
I am extremely dissatisfied with their services. My sweetly geeky little brother requested a gift certificate for his birthday this year. Easiest thing in the world, right? WRONG.
First off ordering a gift card from them is super confusing, even after consulting with customer service I wasn't sure whether they were actually going to e-mail it or send it by mail. I get an e-mail confirmation that it was ordered & then it never arrives. I check their order tracking system to see what happened & find out they placed a hold on it because the delivery address is different then the billing address. It's a gift certificate. Who buys gift certificates for THEMSELVES, I ask you? And had I not checked the status of the order days later I never would have known. They didn't e-mail or call or notify me in anyway that it was on hold.
To make things even more special I can't talk to just any agent to get the hold removed, no. I have to call back between 7 am & 10 am the next day & speak to the billing department. Either that or wait until the following week to have this all resolved which will be AFTER my brother's birthday.
NEVER ORDERING ANYTHING FROM THEM AGAIN.
Here's a tip for you Tiger, ordering a gift certificate should be the most hassle-free thing a customer can do on your website. If you can't get that right your company has serious issues to resolve.
Update; 6/1/13 - 3 Calls later - including one I got up for at 7 am to meet their East coast deadline & this issue STILL has not been resolved. I have been lied to & given the run around. I can't believe how much of my time has been wasted on a fricking e-mail gift certificate. This is absolutely absurd. Tigerdirect deserves ZERO stars.
Beware off these companies. TigerDirect, CompUSA, Circuit City, Global Industrial, Nexel, Misco, Infotel, Global Computer Supplies, Inmac WStore, SpeedGifter and Worldwide Rebates All these names operate under a company called Systemax, Inc.
CompUSA and Circuit City were consolidated with TigerDirect in 2009 and 2012.
We cannot see that there can be any deference in operations in any of the above affiliates as they are all owned and operated by the same company Systemax, Inc.
This post is about our nightmare with TigerDirect, I will explain in this post the details of our ordeal with them and the outcome.
First off our company is a computer system build service, we provide companies with high end hardware to perform high end task like everyday workstation programs to high end graphics design, medical lab screeners and other software. We do not build gaming, or retail systems.
We recently purchased 2 items from TigerDirect totaling $5,218.76 this was our first experience with TigerDirect as we usually deal directly with manufactures, we placed the order on Friday morning April 26th at 9:00am to be exact and paid for “2 day rush shipping” remember this part for later.
Their billing department called our office at 10:52am that same day and we contacted our bank via (three way call) to verify the payment and confirm we had authorized the purchase, we confirmed the order with our bank and the service rep. we were then told by the service rep all was good and the order would now be processed and shipped.
We thought to ourselves well it will not ship till the following Monday or Tuesday the next week, we were ok with that being we placed the order on a Friday.
Well that next Tuesday April 30th we went to their website (TigerDirect) to check on the status of the order, this is where the nightmare all starts.
When we checked on the status of the order, it said that the order was placed and that it would be shipping from a third party drop shipper and we were to allow 7 to 10 days for processing and shipping and the status was marked as not shipped. (Remember the 2 day rush shipping we paid for).
We proceeded to call their customer care number to inquire about the 7 to 10 days, I talked to an Aron and he repeated the same thing we had just read online and that the shipping would be from the time the drop shipper processed the order and/or shipped it.
We explained that this order was for a client build and that we were on a tight time frame and that we were under the impression that the order would be shipped and we would receive it in a few days. He continued to say that the drop shipper is an independent and that our order would be shipped as soon as they processed it.
At this point we are a bit frustrated as you may imagine and we asked him to just cancel the order being it was not shipped at this point, he ask us to hold and then came back on and told us that we could not cancel the order at this point.
We asked him why we could not cancel the order and he told us that the order had been placed and that there is nothing they can do about it at this point, he did say that if we did not want the order to just refuse the order when it arrived and that we would get a full refund when the items were returned to the drop shipper.
Now as you can imagine we were a bit upset, we needed the two items for a client of ours so we went to Newegg and placed an order for the exact same two items and paid for next day air a bit pricey but we needed the items. These shipped on that same day April 30th, by Wednesday May 1st the items were at our door and all was good with our client.
On Friday May 3nd the items we ordered on TigerDirect had arrived although the status on their website still said they had not be shipped yet, here is the thing these are two items with a value of $5,218.76 and there was no signature required. If we had not been at the office the driver would have left the packages at the door and we would have had to get an RMA and had to go through the whole return process.
Well after refusing the items on May 3nd they were returned to the drop shipper and were received back in their warehouse on Monday May 6th and we thought we would see the refund of our money show up in our account, we contact their customer support again and was told by an Erin that we would see the refund in about 3 days.
Well not counting the weekend 3 days went by and still no refund so we contacted their customer support yet again on May 9th and was now told by a Martin that it would take 5 days and that the refund should be by May 13th, ok well Monday May 13th had arrived and still no refund so yet again we contacted there customer support.
This time we talked to a Daniel and was told by him that it would take another 3 days for the refund to show in our account May 17th, at this point we all got together and decided that it would be in our best interest to consult our attorney for collection.
Well I personally wanted to try one more time so I called their customer support and asked to speak to a manager about the refund, the managers name was Alex and I explained the whole thing to him and he said he had talked to Daniel and that the items were showing in there system as being returned to stock and that they did not know why the drop shipper has not processed the items for a refund.
He indicated that they were going to go ahead and process the refund and deal with the drop shipper later (like they were doing us a favor), and that the refund will show on our account in about three days. (Broken Record).
Here it is the 17th of May and still no refund, after some investigation and digging we were able to contact their so called corporate office and was insured by someone named David that we would get a full refund. We were also told that this refund would take yet another 3 to 5 more days (LOL) when we asked why it would take another 3 to 5 days we got no reply and were hung up on.
We are not sure what the drop shipper has to do with them processing a refund on a product purchased on their website but it seems that they really have no idea what they are doing.
As system builders and dealing with thousands of dollars of equipment every day our clients are our life line, it is absolutely imperative to make our customers feel appreciated and show them total respect and honesty.
Needless to say we will definitely not be ordering anything from this company in the future it Is worth the extra few bucks to insure that the items are shipped as promised, and that as a customer we are treated with respect and honesty.
TigerDirect has disrespected and lied us in more than one conversation, we have 12 Employees in our company and we had a conference with them and told them that if anyone in our company orders anything from any of the affiliates of Systemax, Inc. listed above for our company or a project working on or under our company they would be fired on the spot.
This problem has been turned over to our company attorneys and we will be seeking restitutions along with a refund of money not yet see.
Our advice is do not do business with any of the affiliates listed above owned or operated by Systemax Inc. or be treated the same way we have been treated.
Our company records and saves all calls, chat’s and email conversation for quality assurance and in this scenario we have all recorded calls, chat’s and email correspondences with TigerDirect.
Ordered my item on Wednesday, got the item on Friday. Waited around all day and it didn't show up until the end of the day, almost 7pm, which is not how you do business, they need to have some other means of shipping besides UPS. Will not order any more from this site as to they do not keep their word as to when the package will be at your home.
Do not go near TigerDirect unless your life depends exclusively on it.
In addition to the horrible quality and service already mentioned in other reviews, here is how a typical rebate goes:
1. You buy the item and receive absolute no information about the disaster into which you are about to walk.
2. You attempt to claim your rebate, get redirected to some non-Tiger-Direct site, and find out that it is 'sponsored' by some (unidentified) company.
3. You find out that you will get gift cards instead of cash for your increasingly dubious rebate.
4. You find that neither Tiger Direct nor the 'sponsor' (whoever that may be) is not responsible for anything if your rebate does not go through.
5. Quote from the rebate agreement: "By requesting the rebate, you are consenting to the collection, use and disclosure of your personal information by the Rebate Sponsor and its representatives, successors, assigns, licensees, franchisees, parents, affiliates, subsidiaries, local corporate advertising and promotional agencies for the purposes of rebate administration, regulatory and legal compliance and marketing analysis."
6. If you still haven't ran away yet, you find that you need to stick the bar-code of your item, INCLUDING the part that grants you your warranty, onto the rebate form. Copies of the bar-code are explicitly forbidden. So you lose your warranty.
7. After all that, your rebate probably won't go through anyway.
Richard Nicklin found this review useful
Ordered a Lap top from the tiger direct. On their web site they claimed that they will send it during 24 hours. The item is not shipped after 5 business days. Contacted customer service. They said that they will submit a request when the item will be shipped. The answer will take 48 business hours. So, 2 days to answer on the e-mail. A nice speed of work.
Richard Nicklin found this review useful
Ordered an DELL Optiplex 755 Refurbished and I received a DAMAGE POWER SUPPLY ITEM !!! Try to reach them... it was so difficult and long. By the time someone wrote me, it took 5 days to have an answer if I could return the computer. They send me a return confirmation number BUT NO UPS LABEL TO RETURN BACK... SO I HAD TO PAY THE UPS TO SHIP BACK THE DAMAGE COMPUTER.....
NO WAY I WILL PAY FOR SHIPPING FOR A DAMAGE COMPUTER...
No answer wet from TigerDirect.
PLEASE PLEASE BUY YOUR COMPUTER FROM A LOCAL STORE... NOT A TIGERDIRECT...
TO BAD THEY DON'T HAVE ZERO STAR ON THIS SITE
Richard Nicklin found this review useful
"I stayed on hold on the phone. I gave up after 3 hours!!!!! No kidding! "
First; I tried to reach customer service this morning. I held for an hour. The live chat option said to try another time. I had to leave and could not hold longer on the phone.
I am on hold again on the phone and the chat window now states:
"An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by."
Finally after 45 minutes I got the live chat and he was helpful.
I stayed on hold on the phone after the chat. I gave up after 3 hours!!!!! No kidding!
Wow, what HORRIBLE customer service. I have spoken with two customer service reps now and have yet to have my question answered. The order details email I received doesn't supply a tracking number for one of the items (Samsung 22" Monitor SSB300HS). I have yet to receive this item and would like to know its status.
Call #1: Dec. 20 @ 7:20pm - waited on hold for an hour and a half before giving up.
Call #2: Dec. 21 @ 1:42pm - finally spoke to woman who was extremely rude and only told me the item in question had shipped, would not tell me anything further and then hung up on me.
Call #3: Dec. 24 @ 11:33am - nicer representative answered. promised to email me new tracking information, but not surprisingly nothing has been emailed to me.
Call #4: Dec. 26 @ 3:55pm - recording says office is closed until Dec. 16 - wow, can't even get the date right!
If we decide to keep the product, it will be the first and last time I order from this company. I have also explained the situation to friends and family and advised them to be very wary of using tigerdirect - unless of course they are looking for poor service and EXTREMELY long wait times. I placed this order on December 1 - original expected delivery was December 14. What a joke!!!!!! Half the order hasn't been received yet (Dec. 26) and the other half, well, no one seems to have any idea when I can expect it. Again, what horrible service from this obviously very poorly managed company.
How the [xxxx] do you sell merchandise that you don't even have in stock to ship and still have your "guaranteed fast delivery"? Why am I looking at a full page of "partially or non-shipped" parts resulting from a false statement made if your add's then? I can't even get through to customer support (4 HOURS I have tried) via Phone and online "live" chat. LOL!? You guys make me smile!!! If your adds are true and do not display my accusation of complete fail than PLEASE feel free to send an explaination here or to my non associated email email@example.com
I waited 2 hours on customer support today for them to tell me that they cannot cancel my order even if i ordered in the same day within 12 hours. Every other company like ncix or newegg will even let you cancel your own order in your account option. The said they put a STOP order for it to not be shipped and they wouldn't tell me an estimate if it was going to go trough or not so im 99% sure it will ship.
Stay away from this company.
A very unhappy customer.
I was surprised to received an old, used, dilapidated item from tiger direct when they advertised it as brand new. Even the box looks very very old. I bought it in US and only discovered it when I went home to Canada. To add to the injury, to return the item from Canada is almost illogical due to the cost
I Ordered a a D-Link DNS 325 and 2 Seagate 1TB Drives on 8/10/12, from TigerDirect. I've done business with them since the 1990s and they've always done a good job, until now. We went out of town right after I placed that order, so there was a delay between when it was received and when I actually saw what was shipped. When I got home from the trip, I found out that we received a HP OfficeJet 100 Printer. So, I called TigerDirect on 8/27/12 and explained the problem. Frank Jiminez promised that the correct order was shipping that day and a label to return the printer would be in email within 20 minutes. Well, life goes on, and I waited until 9/5/12, when I called TigerDirect again because I still had no products or the return shipping label. This time, I got a snotty customer service agent who said that I couldn't hold the printer hostage. They won't ship the products until I return their printer. I told her I can't without a return label! I also requested that she cancel order, because this is too much of a hassle at this point. I'll deal with NewEgg or Amazon. So, I wait for the promised label. I end up calling on 9/6/12, since I still have no return shipping label. Finally, two arrive in my email! I take the unwanted printer to UPS, get a receipt and email TigerDirect with the tracking number. They get their printer on 9/10/12. Did I mention that they took the payment for the original order from my Mastercard on 8/14/2012? Well, I contact TigerDirect on 9/17/12 for a refund and was told that a check was in the mail. Checked my MasterCard statement and no refund, no check received. I contact them on 9/27/12 and was told that a refund sent. Still not received!!!!! It is now 10/6/12 - credit card still not refunded! TigerDirect still insists that they refunded the money to my credit card on 9/18/2012.
This is the last time I ever order anything from Tigerdirect. I am also advising anyone I know to steer clear of this company. My last order was not shipped on time and I even did a follow up call the same day to make sure everything was in order. The first rep treated me like I was an idiot for even checking on the status. The next day (when it should have arrived) I called and the representative was dishonest. He blew me off and told me that I ordered it after midnight, so technically the order was only entered on that Friday. Actually, I had ordered it Wednesday, late in the night, and the checkout screen showed ''for delivery on Friday''. I called again, got a different guy, and he proceeded to berate me and tell me off when I told him I was getting the runaround. He spouted off something about being an employee for 1 1/2 years and threatened to make me pay even more for the overnight shipping I had already paid for. He was very aggressive and I had to get quite nasty with him in order to stop him from telling me off over the phone. I was then put on hold for 20 min. Then at the end of the call, he tried to scam me for unecessary ''maintenance'' software and when I declined, he tried to use his customer assistance as a guilt trip. He said ''oh, so now that I helped you, you're not gonna help me out?''. When I said please don't hard sell me sir, I would just like confirmation and to be on my way. He hung up on me. NEVER AGAIN TIGERDIRECT. I will now buy from newegg.com from here on out.
I was charged more than the regular price, my discount was not applied and I was over charged $350 at first. I faxed a copy of the PC ad off the website to show the price I should have paid and an Excel Sheet with a break down of all costs including taxes to the sales person. He lowered the price but still over charged me almost $200. I was charged the regular price of the parts and the discount was still not applied. I faxed him the papers again, he reviewed them again and finally got it right. Also, I had to request he send me a invoice because he wasn't planning on sending me one after I placed the order. It seems strange to me that I had to request an invoice, almost as he knew I was over charged was going to wait until the payment was complete before I correct the amount. Pretty much every question I asked him took 8 - 10 minutes to find an answer and half the time his answer was "I don't know". This whole process took 2 weeks to solve, 3 weeks since I purchased the PC and I am still waiting for the refund. It will probably take a while to receive the refund because the sales person told me there is only 2 people at the company working in the refund department and there is a back log of customer to refund. The sales person also said this doesn't happen very often which totally contradicts his other statements.
Very competitive pricing, shipping in bulk might not be best. Very good Selection but doesnt beat Canadacomputers.com in pricing or NCIX in selection wise.
Pro: very good comprehensive details on certain computer components that i believe should be webstandard for online computer stores (such as PSU info on connectors)
EXTREMELY poor service by UPS delivery in Canada, and RUDE customer service agents and MANAGERS in Toronto and Miami headquarters. Biggest problem: Managers seem ill-educated, and much too young.
S and H charges RIDICULOUS.
Shop brick-and-mortar; tell them to stay in the States and give ignorant Yanks the service they deserve..
Aaron found this review useful
TigerDirect kept my order at "In Process - Your order is in process" for 2 weeks and when I called they said it was due to the item not being in stock! Um, can't they update the order status to something less misleading then?
They also told me that they had no plan of restocking this item! So why were they keeping my order "In Process" for 2 weeks then?
Finally, EBILLME withdrew the full amount 2 days after I placed the order, even though there was no stock! This is a joke of course, the tigerdirect representative said that's EBILLME's fault, which may be true - not sure.
But even ignoring the fact that they had charged me for more than 10 days without shipping the item, the fact that they didn't contact me when they knew the item wouldn't be restocked is totally unprofessional.
Aaron found this review useful
Was put on hold with customer service 5 times, each time was 5 minutes long just to get an answer NO, we can't credit you back the difference even though I had not receive the merchandise !
HORRIBLE! Bait and switch. On the website, TigerDirect stated they had a particular Yamaha receiver IN STOCK. However, they SWITCHED the receiver and gave me an inferior model and claimed it was the same. I called them BEFORE I even received the shipment and then they told me the wrong receiver was shipped. The just told me to REFUSE the shipment, which I will do.
TigerDirect did not even offer to give me anything else except a $20 credit for future purchases. I declined because I will NEVER buy from them again.
The customer service, while not rude, was not very cooperative or forth giving to fix the issue at hand. I suggest keeping their website up to date or informing customers of switching items before shipping.
I will NOT buy from them again.
Placed order for projection screen. Ordered was "in process" for 5 days before I contacted them. They indicated they were experiencing shipping issues but they would expidite my order. Status changed to "shipped", but UPS tracking showed they only received billing information. Status did not change for days, so I contacted them again to find out why it was not shipping. Their response was they issued a credit that I would see in 3-5 business days. I replied, "fine, I'll take my money back and order a screen elsewhere". 5 business days later, I receive the screen that was supposedly cancelled. Unfortunately, I had already ordered another screen from a competent company and it arrived the same day. Now I have to return the Tiger Direct screen and wait for my refund. I have my doubts about how smoothly this will go. Bottom line, stay away from Tiger Direct.
Incidently, the UPS tracking still shows that the screen I'm actually returning now has not yet been shipped to me.
I had heard such good things about this company so called and asked the tech to help me purchase the right VGA Card for my dual monitors. $70 later, turns out they sold me somewhat questionable hardware (the serial number on the back is a sticker!) AND after $200 with a technician and my business down for 3 days, I find out that apparently the driver for this devise has bugs in Vista. It messed up my Vista so badly I had to do a complete reinstall. So far, bad advise, shady product...then when I called TigerDirect to exchange (not return) they said No!!! I will never buy from them again. Too big of a gamble.
The prices are absolutely unbeatable. The customer servise is even better. Their shipping of instock items is faster than greased lightning. If you are looking for almost anything that runs on electricity you would be an idiot not to look for and buy it at tigerdirect.com. and of course you can keep up with new products because they will send you a free catalog. have fun shopping with this amazing store.
I bought all of my computer components from Tiger Direct. I bought it one piece at a time. So over a few months and many shipments I received all of my components just as I ordered. and everything was in stock and shipped the next day. Their site was easy to use. I could go on and on about the good experience that I've had with Tiger Direct. I will always recommend Tiger Direct to anyone.
very poor ans shady online dealer as far as I am concerned.
Bought a TV a whle back with a rebate, sent in the rebate paid an additional 5.00$ to receive the rebate quicker, 2 years later no rebate check and no replies and no support. Earlier this year bought a computer case, MOBO, CPU and ram stick, they shipped all but no ram stick, had to wait over a week and when I finally got the ram, put the thing together and nothing working. After trying a new CPU, turns out the MOBO was a dud, not to mention spent 1/4 of an hour looking for a socket protector that was not there, appeared to me it was a repack and not new. I tried another CPU and still nothing.I returned it and got a replacement. Tried the CPU I biught from them and still nothing. Tried a diifferent CPU and it worked, so now the CPU was also a dud, returned that and got a new one and all is working fine. When I enquired about refunding the freight I paid to return the 2 items that were duds, they refused stating they were not defective. What a load of crap. I have put together enough computers and repaired several as well to know when a component is dead, but their staff obviously does not, but it is most likely that tiger Direct sells repacks and refurb as new, knows what they are selling and being on line they don't give a crap so long as they suck i the consumers that buy from them. That is most likely the reasons their online selection is better than their retail outlets, if you don't see the product, you won't know what you are being sold. This is the last time I will deal with this firm, I would sooner buy online from Factory Direct or Canada Computers, at least they tell you up front you are not buying new. BUYERS beware at Tiger direct
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