At the end of the day, you order these kind of products based on quality, all the people saying "avoid at all costs" and "do not deal with this company" i don't think ever got their shed.
Tiger Sheds is a very small company with a big name, and from what I can see they simply cant handle the orders. every shed (or most) say 14 days, mine personally took 2 months but i was prepared for the wait reading other reviews.
When the shed eventually turned up, the driver was extremely polite, on time (early infact) and officiant. I live in a small country lane and he had to block the road to unload, so I was impressed when everything was off in 5 minutes, then he drove off to unblock the road whilst he re tied the lorry.
The shed instructions are a little pointless but I'm not sure i needed them. the walls and roof weigh a ton and are strong, 3 supports across a 6 ft shed is a lot. The floor can take my weight with no bends at all and i'm 16 stone.
In Short, these sheds are as good if not better than what you expect to pay at least double for, and when you get the product it's easy (i built on my own). but the feedback is simple, if you are in a rush, don't order from tiger sheds. order, be patient, and enjoy.
I ordered a cat log cabin, which I needed urgently because of the cold weather. I purchased it from Tigershed / tigerbox because their delivery time was supposed to be 14 days, which is a lot quicker than any other company. Well, the estimated delivery time is a COMPLETE LIE. It has been a month since I ordered it and despite emailing the company 3 times, I have been given no indication of when my log cabin will arrive. I have since read numerous bad reviews on another website where lots of people have also had the same problem. I wish I had read the reviews before placing my order, because if I had I would not have bought anything from Tigersheds. I had previously bought a log cabin from another company called Primrose, they were helpful, polite and delivered on time. I recommend buying from them instead
Bought a bespoke 10 x 8 shed with door on the long side and no windows. Nothing was too much trouble. Really efficient ordering and kept well informed of due delivery date. Delivery man was great, really helpful and gave some top tips. Aided by a strong bloke, the 2 of us put it together in about 4 hours. It is huge. Head height inside is fantastic. Quality of the materials is first class. I have treated it inside and out with a wood treatment and put an extra layer of felt on the roof!! I would highly recommend Tiger Sheds. Can't fault them in any way. Thank you
I ordered a Shiplap 10x6 Apex shed from these guys. Delivered within 2 weeks, 2 hours to put together (despite never having done it before). Very happy customer. As with any shed the main trouble is getting a base prepared, do this well and the shed will be a breeze! Much better value than any other company.
Spent days trawling though wed sites trying to find the perfect shed, for quality and cost effectiveness. Tiger Sheds popped up and the range they have will meet all your requirements. I was looking for a pent shed 5 x 4 could not find anything only poor quality cheep ones. I have a friend who works for a large timber yard in Essex and they couldn't compete with the materials and build costs compered to what I had purchased, He said buy it.!!! So I did, not only did I get a top of the range shed. FREE delivery!! had it dropped off to my allotment site, the driver was very pleasant and spot on for the time slot I was giving 8am-10am. arrived 8.30 excellent.. Considering how far he had travelled. Unloading was quick and easy even gave his time to go through the instructions on how to build it, just with his simple instructions made it so easy to erect took to of us just over 2 hours. Am over the moon with and a lot of allotment holders think I am the new rich kid on the block.
Chose Tiger Sheds because of previous reviews and found them good to deal with, they kept us informed of the progress of our order. Delivery was spot on to time band, and the shed went together perfectly. Would buy from them again.
We couldn't believe how big it was and the quality. a bit longer than we expected for delivery but well worth the wait. would definitely recommend and will be buying our new shed for the new year from here 5 star thanks. '
Received my shed on 7 Oct. ETA was between 11 and 13:00. Delivered at 11. Driver came from Leeds to Kent, how did they do that?! Driver really helpful. Bit nervous about buying a shed on line? Do not worry, company very professional.Shed first class material and easy to erect, took me 2 hours. Recent high winds did not bother it, a very sturdy bit of kit. Well done Tiger sheds Team.
I am disappointed with the quality of the shed, it is not that great as you would think reading some of the comments on the internet. I tend to not leave any comments when shopping but I think someone might find this useful.
First of all, I was extremely pleased to find out that the shed can be delivered while I am at work and that I don’t have to present during the delivery time. I asked if the driver could leave the shed in the back garden and there was no problem with that. I thought, this is going to be great all the way till the end. Unfortunately, not everything was up to scratch.
- All items, apart from some of the lists and nails, are not protected from the rain. So if it happens that there is a heavy rain at the time of delivery, everything will get soaked in rain including the roof panels which are not treated as other panels, not great;
- Instruction on how to erect the shed is horrendous. You don’t get the exact instruction for the model of your shed, instead you will be sent some generic instruction, which most of the time does not reflect the model of you shed, with tiny pictures which are almost unreadable
- Video posted on the website and the instructions didn’t match with the parts that we got. The video and the instructions showed that we should have received 4 lists in the ‘L’ shape to fit on each corner of the shed; instead we received 4 flat lists. There should be 4 additional lists to go on top of the shed to cover the edges of the roof, instead we received 6 of them, maybe due to the fact that few of them were not perfect, but then why to include them with the delivery? So what we got, did not match what the instructions are showing whatsoever. Not to mentioned that you get a bag full of different types of nails and you have to figure it out yourself which ones go where (don’t count on the instructions for this)
- Roofing paper: the instructions suggest to put three layers of the roofing paper on the roof, the length of the roofing paper supplied was enough to cover only two lengths, again extremely poor instruction (no match with what was supplied)
- The metal hinges have been screwed unevenly, making it very hard for the door to open or close, so the door are uneven with the rest of the construction
- One of the side panels is slightly longer than the other one (by a couple of cms) which made putting the roof on top of it extremely hard and making one of the roof panels to looks shorter than the other, again very poor workmanship. I found this after assembling one of the side panels with the back panel and the floor; it was already too late to disassemble it.
Overall, I am honesty disappointed with the quality of the built and horrendous instructions, I don’t know if the items that I got were end of line items or some leftovers or if I was purely unlucky to get items with such significant defects.
I contacted TigerSheds about the issues with the quality but they didn’t even bother to respond.
Took longer than the 15 days stated to delivery, when time had lapsed and decided to chase staff just give you the run a round say they will call you back, and don't. Lie to you and are extremely rude. Only had shed delivered due to increased pressure of phone calls( including to their head office again rude staff)and threatening them with trading standards. Delivery person was the only polite person in the company. Shed itself is okay, but 16ft by 8ft floor was too small and is not that sturdy. the roof cross beam was poor only 2x1 how that was supposed to support 4 large roof panels I have no idea! I would be very cautious about ordering anything larger than a standard 8x6 shed. I would not recommend this company.... Since writing this review the manager has written to us and apologised for the poor service, has offered to rectify all problems and has given us a good will gesture. Seems like there is someone who actually cares about this company! Thank you.
Very well made, good quality timber used, easy to assemble & supplied with all the bits you need (base is optional extra). Friendly, helpful & polite delivery guy, who obviously had his 3 weet-a-bix that morning. Assembled in no time at all, I would definitely recommend this product to my friends & family. Our Hedge Hog family are looking forward to moving in underneath it, in their own little home.
Delivered Fri 11 Oct 2013,weather poor,but finally got most of shed up on the sunday.This is an amazing value shed,shop around you can not beat this price.The floor is cheap t & g however with a good base under each timber it gives very good,solid support.I recommend this shed 8x6 apex overlap.
' I would definatly recommend tiger sheds, I ordered the 7x5 pent shed in the sale and it was delivered on day 14.they also kept me updated with emails and I would recommend to my friends. I would also like to say the build quality is to a high standard. the delivery driver was very helpful too. well done tiger sheds. '
It was easy to order online no hassles.
The tracking and email follow up was excellent. Spoke to one of the guys on the phone as we needed to change time on the expected date of arrival and to confirm changes to delivery to my neighbour as I was not there to collect, no issues at all. Driver was very helpful and polite.
It was easy to assemble, looks good and does the job well.
We had been looking for a replacement for our old summer house for some time and the Siberian 12'8' seemed ideal. We had an existing concrete base but decided to lay some tantalized bearers to add a little more protection under the floor.
The build was easy with the exception of the door and frame. The addition of a diagram here would have avoided a short delay while we worked things out. This is a simple build that could be carried out by one person with the exception of the placement of the doors. We had chosen to upgrade to double glazing and this makes the door assembly very heavy. You may need three people to safely put the doors in place.
The whole order to delivery was smooth. The driver couldn't have been more helpful in placing the kit on our driveway ready for us to open and cart it through to the top of the garden. With regards to the unpacking, the nails used to keep the packing in place are fired right into wood that is used to secure the plastic wrap. This means that you will need a good, sharp crowbar to remove these. Take care to remove every nail or you can catch your hand on them when handling the individual parts.
From placing the order to delivery it was a delight dealing with the Tiger Sheds company. When the product arrived (on the due date) it was as exactly as described - a very good quality product. Recommended to a family member who has also ordered the same product.
I too seem to have fallen for the professional Tiger Shed site and its delivery statement.
The fifteen days (average) working days leaves a lot to be desired,,,,,,, and the company seems that the interpretation of the delivery times is ambiguous
However the product a 10x6 Pent Shiplap I purchased is excellent and is worthy of everything the supplier says including the price... I feel others the same as myself would not mind waiting a delayed period of delivery but Tiger Sheds should try and be more realistic with their delivery promises... the product is excellent,,...
Ordered a shed by telephone, promised faithfully delivery within 10 days.
A full month went by with no sign of the shed. When I called from my mobile, there was no answer. When I witheld my number it was answered in moments. When quizzing my delivery date, I was sent the following email :
"Unfortunately, we don't have a confirmed delivery date on our system at the moment but we will chase this up with our logistics manager and will call you with your two hour arrival time."
This went on for further weeks
When the shed did arrive, the end panels were the wrong way around. Also having paid for the pro installation - £300 - noone turned up, noone contact us, and no information from tiger sheds
eventually got a refund for this portion of the payment, but they then wanted to charge me £150 to swap the end panels, despite it being their error
totally rude and unhelpful company that DO NOT honour their timescales.
as for the quality of the shed, only time will tell.
We are really pleased with our new shed.
Right from ordering to the delivery driver who was very helpful .
Putting the shed up, went smoothly and in 4 hours it was all together ( we already had a paved base.)
We ordered by phone and were warned it may be a longer delivery time than the 15 days. But actually it arrived bang on time.
The shed looks really good and was really easy to erect.
Would recommend Tiger sheds to anybody.
After ordering my 10x6 shed before moving house I thought the 12 days lead time was plenty enough for delivery. After many an irate email and phone calls I was repeatedly told that they couldn’t confirm a delivery time (this was 4 weeks after ordering) and that they had a large number of orders to deal with. See other comments below and you will see a pattern. It took me a very annoyed phone call with threats of Trading Standards, Watchdog and Cancellation etc before I finally got a delivery date. So it will be six weeks after ordering that I finally get my shed.
A couple of months later I receive an email from Tiger Sheds to apologise, fine. But at the end of the email they offer to refund the 15% to me, but only if I remove negative comments I made about their company on this review centre. Obviously I didnt accept the offer, or you wouldnt be reading this review. If the offer had actually compensated me for my time and inconvience, I may have been more inclined.
In summary the most dishonest company I have ever dealt with. And the most shocking customer service I have ever come across. My advice, go elsewhere!
Better to pay a little more and save yourself the headache and stress and inconvenience. My advice, go elsewhere!
.......shame as the product looks very nice . Lead time for delivery was given as 15 working days........it took 31 working days to arrive and another 9 days to get it installed. I ordered at the beginning of July anticipating that by the time we went on holiday in early september it would be installed and in use, how wrong could I be. After a month I started to chase them, I was always polite and did not make a nuisance of myself and initially the first girl I spoke to was helpful apologised for the delay, said the shed was built and just awaiting a delivery slot. She agreed we had already been waiting a long time and would see what she could do to push it through. A week later I had still heard nothing so I chased again, again I was told that it was built but still no confirmed delivery slot, I then explained that realistically I would like the shed to be delivered and installed before we went on holiday in early September and that this was now my concern. The girl on this occasion was quite short with me although I was still polite, she agreed that they could probably deliver the shed on 19th August ( another week away) and install on Friday 23rd and that she would get the installer to call me to confirm that day. 2 days later having still heard nothing I called again, I was polite but explained that it was now becoming very frustrating that I was not getting any clarification, to say the guy who answered the phone was rude was an understatement, he would not let me finish explaining the urgency for now needing the shed and basically told me that if I got off the phone he could get on with chasing it up and then slammed the phone down!! During the next day I had an e-mail confirmation confirming delivery of the shed for 19th but still no confirmation of installation.On 19th the Shed was delivered - the delivery driver could not have been more helpful, but needless to say I had no call the following day regarding the installation and so the morning after I rang again and this time told the girl on the phone that I would like the number of the installer myself to confirm the installation on 23rd since either my husband or myself would need to take holiday from work to be there and that was only 2 days away now. I was advised that as the installer was independent she could not give me his personal number but would call herself and confirm back to me. I firmly but politely said that I would require a response by lunchtime and that if I did not get it I would keep ringing every hour until I got a reply. She rang back within an hour and said the installer would call me that day by lunchtime.........he didn't! That afternoon I tried to ring 5 times and each time got no answer, by this point I decided they had "black listed" my number. The following morning ( Thursday) I finally had a call from the installer who advised me he could not install the following morning as he was not in the area until the following Thursday. To add insult to injury he then said he had been in our area earlier in the week ( bearing in mind we had the shed delivered on the monday and I had been chasing for the previous 2 weeks to get an installation ). It was quite clear to me that the first time the installer knew anything about my requested installation was the day previously. I agreed to the following thursday although this being the day before we went on holiday and last working day was not convenient at all however better than leaving a shed in bits on your front lawn whilst you are away. Luckily the installers arrived at 7.40am and I was able to go to work and leave them to it. They were nice guys and did a pretty good job although my handles were installed unevenly and not where I would have wanted them....but I wasn't here to oversee that....although I would ahve been had the shed been installed when initially promised. The shed itself looks nice but the wood was split in a couple of places.....I don't know if this is normal having never had a shed before but we have sorted it ourselves as I just can't face dealing with Tiger Sheds again and know they probably don't give a damn. In short my 1 star is for the delivery drivers and installers I would not bother again with Tiger Sheds and would advise anyone thinking about using them to think again, they don't deserve your business!!!!
Dear Tiger Sheds. It is always very difficult to decide which web sites/retailers to use but your web site is great and easy to use also the whole ordering process is great. Once ordered the s were regular and also you can track your order online. The Shed was ordered delivered and put up within 10 days fantastic service and the delivery drivers all work for Tiger Sheds. The sheds are tailor made and also are easy to put together.
I can only say how very pleased I am for choosing this company and the products they offer. I would definately use this company again.
Great all round service.
Shed I bought came with a 15 working day delivery estimate - I ended up waiting over two months. Other than that the product is pretty good, very easy to put together. Customer service was fine but like I said, they do have a problem with delivering within a specified period.
Purchased an 8' x 6' shed on 14th June with 12 days delivery advertised. As soon as the procedure started the lead time became 28 working days (six weeks). I completely left them alone until that expired and then called. A polite and helpful young lady called Stephanie progressed my order and reported that it would be delivered a week later on the 2nd August. It arrived on time and on the date specified so well done there. The quality of the shed was very good and the instructions adequate. Myself and my two sons took a shade over 3 hours to assemble it and the finished item is solid and of good build quality. The transit paint is very orange but it does encourage you to treat it properly with a good quality preservative. All in all not too bad a buying experience but they would get far less negatives if they were honest about lead times.
We've had two log cabins at previous homes and thought it would be a nice feature at our new home. Having spent hours on the internet and driven miles looking at good, bad and indifferent examples, mostly cheap and badly finished, made in Scandinavia and the Baltics, quite by accident we came across the "Tiger" website - made in UK and also in my native county of Yorkshire.
The pictures and description convinced me that they were what we had been looking for and I bravely bought the "Shere" cabin without seeing one but I was not disappointed.
The system of keeping customers updated was excellent and delivery was only one day over the estimate. The delivery lorry was able to crane the cabin within 6 feet of the base and erection was simple - everything fitted perfectly. The only small negative was the wrong colour shingles for the roof were sent but this has now been rectified.
I would recommend "Tiger" to anyone contemplating buying a cabin, as their price and quality is fantastic.
Delivered as arranged at the beginning of the 2 hour slot we had chosen, the driver really helpful and pleasant. You will need to assist in unloading, something you need to bear in mind when scheduling. The shed itself is of good quality which is pleasing when you compare the price with other suppliers (local and internet).Construction was no problem, in our case we decided to add protection before commencing the build but that is personal choice.Had yo buy a couple of lengths of quadrant to fit windows but a few quid extra on top of a good deal wasn't seen as an issue.Based on our experience from ordering, tracking and scheduling of delivery right through to the build I would definitely recommend Tiger Sheds to anyone.
Ordered a 10x8 shiplap apex which is my second Tiger shed the first being an 8x6.
My first shed is coming up for 4 years old and still looks very good. the build quality of both is also very good and I wouldn't hesitate in recommending to anyone.
Construction is straightforward as long as you have a firm level base. The only extra purchase I made for the build was wooden beading for the windows.
My only criticism was delivery time. I waited just under five weeks which wouldn't have been a problem if this would have been mentioned when I made my telephone order.
Overall I am more than happy with my second purchase from Tiger and my next door neighbour can't believe the quality for the price paid.
Its all in the detail. Every bit of timber was treated with a spirit preservative (About 15 lt required on a 16 x 12) Measure and double check everything, take your time, and you will end up with a first class construction. This is a quality product and care in construction will show in the end. Much admired by neighbours and passers by. Took me 5 days to complete and I have every woodworking tool at my disposal. Don't have issues with delivery, I have time on my hands. It did allow the concrete base to cure properly.
I ordered the shed 20 days back which said 12 days delivery time and now it is 20 days and no sign of my shed. I have been calling them for last 4 days to get an update and they say that the shed is manufactured and ready for delivery. They say that one of the logistics team will contact me for the delivery schedule but no luck at all. After me pushing for the delivery date today they say that all the delivery for next week is booked and they will see if they can fit for week coming next - no promises yet. That will be more than a month after placing the order.
When asked for cancelling the order they say I have to send a fax or a written copy and it will incur at least 25% of the cost of the shed. 25% of the cost is a lot as I paid almost £550 for the shed.
Now I am stuck with them. My issue is that the garden workers will vanish next week and if I have to call them later to fix it they are going to charge me £100 extra.
Its a shame that I didn't read other comments before. Please don't deal with them as they have very bad customer service and delivery dates.
Hopefully the quality of shed is good - I will comment when I get it.
The size and shape was perfect for the area of garden where we wanted to install a shed for our garden clutter.
Great product at a great price and delivered promptly when they said.
If the wife and I can build it anyone can! As with most DIY, preparation is everything and in this case it is making sure you have a solid level base. Yes- it is a bit "orange" but so are all the pictures on the web site so it should not come as a surprise.
Now looking at their Wheelie Bin stores.
Ordered shed on 29th May, stated delivery time 12 working days. Order confirmation received by e-mail 31st. Website order tracking indicated in production. Still indicated in production after 12 days rang to be advised by polite lady that was out of production awaiting a delivery date to be assigned. I would be contacted and she would pass my details to the distribution department. Having not heard anything 4 days later I rang again, I was told it was still awaiting a date but would be prioritised with the distribution manager. still no call so a week later I ring and am told by a very abrupt male that there have a backlog of deliveries and I would just have to wait for a date it was not possible to put me through to distribution. A further week later I ring again, this time at least I am put on hold for many minute while they check with distribution and am advised that delivery would be a week later on 11th July (a month after the original 12 days lapsed. Once date sorted very smooth email confirmation and e-mail the day before with time slot - driver very helpful. Just be honest if you can’t meet your indicated delivery lead times, and remove / update lead times on your website (the sales screen was still showing 12 day lead time every time I went on the website!!)
More than pleased with our 8x6 pent shed, smooth delivery helpful driver.
Shed erected on a very windy day but an extra pair of hands to position and fix
the four sides made the job easy.Up after 1 hour 50 minutes minus the felt.
When complete we added a rim lock and asp and staple to take a security
I am now in the process of insulating and lining the shed for the winter
to use as a small workshop.
Once again....... chuffed to bits!!!
We were told they could not give a delivery promise after the initial delivery period had expired we then cancelled they told a pack of lies then tried to withhold 25% we went through Barclaycard gave them the proof and we got our money - this company is owned by Woodland - this is the worst company I've ever come across please don't deal with them
Having ordered a garden shed before from tiger sheds many years ago and having just moved house i needed another garden shed i thought i would give tiger sheds another go WHAT A BIG MISTAKE they don't answer emails they take ages to answer phones and then after nearly a month and still not shed i rang and cancelled it then the robbers tried to tell me they would be taking 25% of my refund as the shed had been constructed and they still tell me i would have to wait for the shed as they had no delivery date.if you want good customer service and a great shed GO SOMEWHERE ELSE.
Suman Konkumalla found this review useful
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