No complaints here! I got a great little shed which was well constructed and easy to put up with a little help. It came with all the fixings as well. Free delivery was a bonus and along came a friendly delivery man who was happy to help me move the panels to the desired location. Clearly some reviewers have not been happy, but in my case, I am very pleased with the product and the service.
I ordered an 8x6 Shiplap Apex shed, and received it bang on the 12th working day.
I have to say that the shed was easy to build, and the one time i did struggle, I called up and spoke to the customer service manager who helped me with construction advice over the phone. My experience has been excellent and I would recommend to anyone. Fantastic.
I ordered an 8x8 shed online on 10th June following a verbal promise on the telephone of 12 working days delivery. I received the shed (or part of it!) today, one month after ordering.
The internet adverts show that the timber will be 12mm thick, IT IS NOT! it is 10mm thick at best and on looking at other reviews this seems to be common!
The wrong size bargeboards have been delivered (supplied for a 6' shed)
The woodstain I ordered has still not been delivered.
This is the worst company I have ever had the misfortune to deal with, their customer service is WORSE THAN NIL!
They do not answer the telephone, are extremely rude and arrogant if you do manage to get through and if you get a reply to an e.mail you are very fortunate.
I am about to contact Trading Standards about the quality and specification of the product supplied as the only reply I get from them is basically 'read the smallprint' as it seems they think they can do anything they want because of this.
The delivery driver said 'I don't know why they don't just say at the start that it will be 4 to 6 weeks delivery' and regarding the missing parts 'I'll let them know when I get back, you can ring if you want to, if they ever answer it!'
Read some other reviews and you will see my complaints are more the norm than not.
Take my advice, read the reviews and I am sure you will not deal with this company, you have been warned!!!
Ordered £1000 shed with installation on a 12 working day delivery. 31 working days it eventually turned up. The guy who answers the phones at Tiger shed is so rude and patronising. I wanted to speak to the manager. Couldn't get through. Apparently the manager doesn't have a mobile phone. I have sent numerous emails with my concerns, I haven't had one reply. The pro installation I paid an extra £170 was supposed to have happened yesterday. I stayed in with my two year old daughter ALL day as they couldn't give me a time of arrival, and guess what, no one turned up. This company tiger sheds really need to have a good look at themselves. Sorry but I wouldn't recommend this company and their products to anyone.
Ordered 8/6 apex on the 3rd June still in manufacturing stage a month later.Phoned customer support for reason they told me heavy demand and they are waiting for more orders in my area before they can give a delivery date.
If you want this service then order from them. I am not the first one to have this problem with this company.
Allen Harris found this review useful
I bought a 7x4 foot Pent Bike shed, you can get four or even five bikes in it - maybe six at a push! .There's also room above the bikes to fit a shelf which I might add to keep inner tubes and pumps etc.. Build quality excellent and delivery driver from Leeds very helpful.
It's worth waiting extra time for if it's not delivered within 14 days
Ordered on the 18th of May, shed showed as ready to deliver from the 25th of May, yet shed was only delivered on the 20th of JUNE!!! and only after I had called to chase them twice.
When I phoned to chase the first time spoke to a man who knew nothing about customer service, he was rude and muttering under his breath. Would not advise an estimated date for delivery. Told me we'd have to wait till there were other deliveries in our area. I eventually got him to promise me a call back the same day after he'd spoken to the delivery team to let me know when we might get our shed, but then he never bothered. Called the following day at 11am, advised by a lady there (much more helpful) that shed would be delivered a week later.
No offer of compensation, only the 2nd person I spoke to bothered to apologise for the lack of service and acknowledge that the website said the shed had a 12 day delivery time.
That said, can't fault the delivery man Tom who delievered the shed & stacked it all neatly in our back garden for us. Shed seems good quality, though very orange.
Wouldn't bother ordering from them again; who takes your money up front then makes no attempt to deliver in a month!?!?!
Received my Shiplap Pent shed Thursday as promised. Well pleased with the quality and price. Excellent value. and delivery was great with the 2 hour slot given. Shed was up and finished by the end of the day following the easy instructions.
Rod Payne Torquay
We ordered a shed from tiger sheds on the 14th of may. The website showed (and still shows at the time of writing) a 10 day delivery.
After 10 days with no contact we called them and were fobbed off with an excuse and told they would be in touch as soon as possible.
A week later we called again and were told our shed was in production and we would hear imminently.
On the 14 June (1 month after ordering) we called them again - my wife talked to Stephanie - regrettably.
We were told our shed was out for delivery on the 19th - the one day that is not possible for us to accept it due to a prior & non-breakable engagement. (Our shed still shows "in manufacturing" on their site).
We were told that regrettably there was nothing they could do about that!
The customer services manager happened to be out all day - conveniently.
We are very disappointed with Tiger Sheds - they promised much but so far have delivered nothing - despite billing our card as soon as the order was taken.
I would recommend you consider your options before ordering with this company, especially if you need a shed delivered in a reasonable time scale.
I purchased the lean to pent shed with a loglap cladding. The company kept me informed of progress at every stage of my order, a delivery date/time was allocated & duly arrived.
There are heavier duty sheds on the market but their cost is significantly higher (from my research around 40%-50% more expensive than Tiger sheds) I was impressed with the build quality & the ease with which it went together. I would recommend tiger sheds & would not hesitate to buy from them again.
I bought the thicker of the log cabins last november 2012 and also paid for it to be installed. I treated it as recommended. Since then the construction has rapidly disintegrated. The screws used rusted within days and were inappropriate for the size of construction. The fitting of doors and windows was at best weak and the doors now have daylight through and the windows warped. the roof lifted and the boarding round the door held by cheap weak staples only has fallen off.
Their response is very far from their mission statement re product and service.
They initially failed to respond to my complaint and request for an installer to fix it. When i resent a complaint they then asked for pictures which I provided and they again failed to respond. Despite huge energy on my part the best I have now got is them instructing me to go fix it despite me informing them that i am not a DIY kinda girl and an offer to put a few of the door boards in post so I can reconstruct the door.
My advice stay well clear of this company. Two surveyors noted wood looks like unseasoned and furniture and fittings cheap and weak .
Very angry. Wasted good money on a cheap product and now have to invest my time and possibly further money in fixing it only months after i bought it.
Excellent service. Shed delivered very early morning on day I said would be the most convenient. Very good quality and easy to put together. Looks brilliant and am very pleased. Would definitely recommend. Thank you!
This shed has plenty of height that others dont have and it's decent quality.I ordered a 10x8 windowless shed. I received the shed 30 days from ordering. I was given a delivery slot of between 9 - 11am and the driver turned up at 910am! The driver was very friendly and helpful. The shed was simple to erect, although I used screws rather than the nails provided. With this shed expect to have to upgrade the security of the doors. I am very pleased with my purchase and would recommed tigersheds.
Very good shed. Went together well. At first the driver nearly delivered the wrong size shed because the wrong one had been put on the lorry. However the driver sorted the problem out and got the correct shed delivered the same day. Both drivers helped me stack the panels in my back garden past some scaffolding obscuring the way. Very pleased with the service.
I love my shed!! I found the price, the service, everything excellent! I have just turned it into a beach-type house. I bought it because I wanted somewhere to sit 'outside' on those chilly evenings. The amount of windows lets me do this without feeling really enclosed. Putting the shed up was no problem at all for just two of us. I liked the video about how to put the shed up very good but I would say I thought the instructions on paper could have been a little clearer with more detail. Thank you Tiger sheds!
A complete sham of a company. Shed turned up 3 months late and was severely damaged. After multiple attempts to lodge a complaint and get it fixed the simply ignored me. Have had the shed now just a few months and it's already falling apart. They are a complete scam of a company and should not be used
We've been trying to buy 2 x sheds (you'd thought that was an order worth bothering about) for weeks and Tiger Sheds are just not interested in selling us even one shed! Strange how many people have had great experiences and we're getting zero experience at all ... No responses to numerous emails. Now I can't even get through to them on the phone - it's ringing and ringing
not a good sign
Delivery as promised, and the driver (Pete) was brilliant. Asked where we wanted the shed and placed ready to assemble. Husband and I are OAPs but still assembled easily by afternoon. Roof goes on today. Great quality and superb service.Very happy!
Ordered this shed after comparing various others and glad I did. Smooth process from start to finish with good communication of when the shed would be delivered. Delivery was in the time period promised and the shed is nice and solid. Very happy and would recommend tiger sheds.
Delivered exactly when we were told and really good communications from the company being kept in touch with what stage the shed was at all times.
According to our contractors who put it up for us it weas easy to put and was very good quality.
As a first timer of buying sheds and after much searching the internet for options, this shed gets a massive 5 stars from me! I virtually built it on my own! (advisable for 2 people I am just awkward!!-) It was very straightforward to put together, and am very impressed with the overall quality for a 'budget' price shed! The customer service was also fantastic! Would highly recommend and would definitely use again :-D Thank you!!
I was suprised how quick the delivery came. Order processed 19/02/13 turned up 27/02/13 brilliant.
So easy to assemble everything you need is supplied.
Quality what can I say a rating of 5 doesn't do it justice, i'd give it a 10.
Well, my 8x8 Deluxe Corner Shed turned up today, was called Wed with delivery today (fri).
I felt I would comment straight away on the Customer Service.
The chap (Kalem) that called left a message and was very polite & understanding of my unusual needs for delivery when I called to confirm.
Today the delivery driver (Dave) was a star, A+++++ for him. Polite, considerate & very helpful with my unusual delivery. Sent on his way with a full flask of coffee - hope it wasn't awful Dave!
Yet to build so can't review product yet - although quality is good and this is my second tiger shed (moved & previous couldn't follow)
Great work guys :-)
Really well made shed that was easy for my friend and I to erect and paint in an afternoon! Arrived right at the beginning of my delivery time bracket despite coming all the way from Leeds! Took a while between ordering and receiving but then I did order just after Christmas and the snow was awful! Thanks again for a great service and a quality product - I would definitely buy from Tiger Sheds again and would recommend them! :)
Excellent product, so easy to install my two children helped me erect.
Real good quality timer used, well constructed and excellent quality, and terrific value.
The whole process from ordering to delivery went really smooth, excellent communication for the delivery and arrived bang on time, driver very helpful and pleasant.
I would thoroughly recommend Tiger Sheds to anyone.
Excellant service from the day I placed order, until shed recieved, was told delivery between 08.30 and 10.30 and it arrived at 08.30, shed very well made and easy to erect with all the fittings supplied would recommend and use again
This is a robust building which can be assembled fairly easily in 5-6 hours by two able-bodied people. That doesn't mean two muscle-bound blokes, but you do need four pairs of hands to hold and connect panels. The quality is good on the whole, but make sure that you are there when the panels are off-loaded - the driver needs help to get the panels off the truck and it gives you the chance to make sure there are no bits of slight damage during the process. As the workshop is two panels long, replacing the linking nails/coach bolts with nuts and bolts allows you to pull the panels into shape on the base and adds structural strength. I did the same with joining the four roof sections and it paid dividends. So before you start assembling, read the instructions, check that you recognise each part and have a good think first. Otherwise, it's a breeze!
This shed is fantastic!!
superb quality for the price. You would expect to pay an extra £100 anywhere else to get a shed of this quality.
Easy to put up (even on a windy morning when I erected mine ) the whole shed was completed by myself within five hours.
would recommend Tigersheds to everybody. Superb service & the driver was very helpful in lifting the parts to my back garden.
will buy again from Tigersheds A+++++!!!
What a lousy experience! The shed, a 7 foot corner shed, is as it says in the advert but the customer service was appalling.
The advert says an average 10 day delivery so I ordered it 14 days before my son in law came to visit (from France) so I had help to put it up.
I followed it up on their 'progress chase' and 10 days later I got in contact with them as it wasn't even 'scheduled for manufacture'.
The reply I got seems to be universal looking at reviews - ' the advertised time is only an average and we will update the progress when it is scheduled for manufacture' They then told me it would take a FURTHER 10 working days from the start of the manufacturing process to get it made.
So no help from son in law and he is not happy about the wasted flight.
The delivery was even worse. I am 70 and my partner 71 and the only secure place to store the components was in our back garden. This meant carrying the components past the side of our garage. The delivery guy stated he couldn't help me carry them that 10 yards because it was 'against company policy' and anyway 'I don't have time to do that sort of thing' and 'we offer kerbside delivery so all I am supposed to do is drop it off the back of the lorry'
To cap it all he was rude to the point of behaving like a bully.
If you are going to buy from Tiger Sheds READ the small print! It isn't on the main page so you will have to look for it by c.licking through to conditions
Took approximately two weeks from ordering to arriving. Very impressed with the 5 x 7 bike shed. There is loads of space in it and it looks great. The shed also comes with locks. It is a little lower than a standard shed. The quality seems good and was relatively easy to assemble. Delivery was spot on time and the driver was very helpful. I would recommend Tiger Sheds to others. Slightly more expensive than some other shed companies, but worth it in my opinion.
Good communication telling us what stage the order / manufacturing / delivery was at. Deliverd on time and the delivery man was very helpful. Easy to put together and excellent quality. A good product which we hope will last many years.
A shed is a shed right ? Well - maybe not .....
Having decided to install a fairly basic and relatively low budget shed - I searched locally and on line to compare offers, prices and availability.
Now I have never made a comment or review on a product before but I am aware that I often look at other peoples review when making my decision as whether to purchase or not. So ... having decided to go for a shed, it then becomes a selection process of size, windows, doors, roof layout, back to size and then to the cost AND the delivery !!
In deciding to use Tigersheds - the ordering was easy, the confirmation was great, the pre delivery contact was spot on, the delivery date was confirmed, the driver arrived as planned and offloaded exactly as required (we specified a restricted access), the panels were square, the wood was totally acceptable in all areas, the fixings were plentiful, the roof had excess felt - the build went to plan and the end result is GREAT.
Well done Tigersheds - that is the future of online business, great value, great product, great communication, delivered on time and I have ended up with a shed that was a budget price but looks substantial and more than worthy of this review.
Now if only I needed and could justify another one ..........
Took a little longer than advertised to arrive but hey. Service spot on, the delivery driver was most helpful and put it right where i needed it.
i bought the 7x5 Hybrid apex, superb consruction, will last for years, much better than other makes, easy to follow insructions, up in no time. I would definately use Tiger again.
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