After a week I phoned this company and received a very laid back response to my dilemma. Trouble is I am paying for the bathroom to be refurbished and this delay is costing time and my money. Was promised absolutely last Friday it would definitely arrive and had been shipped but still not arrived.
Spoke to the same man for the last week or so and a different man today (Saturday) who said he doesn't understand what has gone wrong and why it hasn't been chased up. But still he is unable to assure me that the tiles will be delivered on Monday!
It seems to be a company with a big website but not the substance to match up to its claims. I am sure at other times it delivers to satisfied customers but there is no interest in customer care and they do not seem to have their finger on the button when contacted - let alone a pulse! Good luck to anyone else who orders from them, you are taking a risk.
Nathanial Jameson found this review useful
Bought Elgin Marbles tiles from Tlle HQ and have nothing but praise for this company ... Rang and asked for samples which were delivered within two days , chose the tiles i wanted and they were delivered swiftly ... My builder says they are superb tiles for the price and he has almost finished tiling the bathroom with them and they look lovely .. He is going to advise his customers to use Tile HQ as well ... The customer service is superb too ......... Highly recommend , well done to the company and i will definately use them again
These guys know what they're doing.
We bought Laura Ashley wall tiles for our kitchen. We had seen them in a sale at homebase but they did not have many in stock. We looked online and saw that tile hq had them even cheaper than the homebase sale price. We were a bit nervous as you never quite know whether cheap online purchases mean more stress but we went ahead... they were cheap! The tiles came really quickly. I rang tile hq on the day to see if I could narrow the delivery time. They got back to me really quickly (they had to ring the courier) to say they would be there before 1 and they arrived at 12.20.
Unfortunately some tiles broke in transit. I was worried that I would then receive bad service but I was pleasantly surprised. I rang tile hq and they told me to check exactly how many had broken. I emailed this info wed night. The replacements arrived Friday. I had not asked them to rush the order.
I have been very impressed with tile hq, quick replies and good service. I would use them again.
we had seen the tiles we wanted in our local store but the price on line from tile hq was simply so good we would have been daft not to use them.We ordered on line on a sunday evening and the tiles were with us within 36 hours.
we really could not have had a better service at an unbelievable price.
I ordered on line and the tiles and grout arrived next day. I bought the red sparkly tiles which are MUCH cheaper than Topps. They're very easy to cut so very little wastage and they look fab in my kitchen.
The only problem was with the epoxy grout which my tiler managed to get on the tiles and it's practically impossible to remove. More warning about this on the website would be good although this is really the tiler's fault.
Because there was so little wastage I had a full box left over and rang to arrange to take this back myself to Stoke.on a Saturday. Although I was told that the refund would be made on my card the next Monday, I had to ring again before this was actually done.
BUT the staff were very, very good and very patient with me. I would certainly buy from them again and would recommend them.
Really good quality tiles at fantastic price, did whole flat with tiles from tilehq. The sample service is also excellent.
-tiler said quality of other products (adhesive, finish etc) was awful and refused to use them
- can only return tiles within 28 days, cant return ones not used after this time
- delivery expensive, not always next day as promised
- customer service helpful on phone but rarely phone back as promised
but for me the quality of tile and price made up for the above
I ordered kitchen tiles on a Thursday and paid extra for next day / express delivery. I called Tile HQ at lunchtime the next day to try and get an idea of timing and was told they would be there shortly. They weren't. Several hours later I called back and was told the van had broken down and would be there later in the day. The tiles never arrived. I called on the Monday morning and was told that the courier service claimed they had tried to deliver on the Friday the morning, when they clearly hadn't. Tile HQ agreed that this was in fact not true as I had called them on the Friday lunchtime. They agreed to redeliver on the Wednesday morning between 8am-12pm. I called Tile HQ at 10.45 just to make sure they were still delivering and was told they would check and call me back in 5-10 minutes. They didn't, so I called back at 11.30 and was told by the guy that he was really busy, had been left on his own and had a lot of paperwork so he hadn't been able to see if the tiles were indeed going to be delivered. Sympathetic, but given that this was not really a concern of mine and that for a second time I was waiting at home having taken more time off work, I asked again if he would find out if the tiles were actually coming (considering there was only 30 mins left before the end of the delivery slot ) and call me back. He agreed, but didn’t. So again, I called at 12pm, but they weren't picking up the phone, so I asked the lady who put me through if I could speak to a manager. Rather than find someone, she took my details and said that an assistant manager would call me back…..guess what..no one called. I called back 45mins later. The new Tile HQ lady I spoke to said she couldn’t find anyone to help, that they were probably on their lunch break, but that she would certainly get someone to call me back. I did get a call back from the manger about 20mins later who said he was unable to get through to the delivery company, but would keep trying and let me know. He called me back saying the tiles would be delivered between 2.2.30pm that afternoon. They did not arrive. I called Tile HQ back who again said they would try and sort out the problem. Eventually I had a call from the actual couriers who arranged to have new tiles sent out the following morning. At about 5pm I had a call from a driver saying he had a box of tiles from me and was in the completely the wrong area as he had been given the wrong postcode. The tiles eventually turned up the next day, but the driver refused to carry them to my flat for ‘insurance reasons’ leaving me to make several journeys with them to my flat. He didn’t even take the palette with him. So all in all, I don’t think I have ever experienced such dreadful customer service or indeed general service
I have recently gutted and refitted my bathroom and went to Topps tiles for some inspiration and prices. I wasn't keen on the prices so after searching online, I came across Tile HQ and set about ordering some very cheap samples. They came the next day and the 10 samples were well worth the money because the eventual saving on the tile I chose amounted to over £240 compared with Topps Tiles! Free delivery was included as the order was over £150 and there wasn't a single damaged tile in the batch! Folks, there is an internet alternative for tiles, use Tile HQ!!!
We ordered our tiles and there where delivered on time with only one damaged tile.
Only issue I'd have is that we needed to order a couple of extra tiles and it cost us £18 for for 4 extra tiles given that we sent over £200 pound thought it might be a little less
My wife was given the task of finding good quality tiles at a reasonable price and to my surprise that is exactly what she did via Tile HQ.
The website was easy to navigate along with the order, delivery was prompt and they even helped me out when I realised that I was short on the order and suggested the best delivery options!
I would use again and most likely will when I tile my kitchen floor.
I would definitely recommend shopping with Tile HQ. My shopping experience was seamless and the team were impeccable. Excellent customer service.
I have just received my new tiles. However the kitchen isn't fitted for another month so I can comment further then.
The ordering was easy, the product was cheapest via Tile HQ and the delivery was prompt.
Hopefully the product is all in tact and looks great. I feel confident that it will.
Excellent company to deal with, ordered our tiles on Sunday, called to upgrade to next day delivery on Monday and the tiles were with us on Tuesday afternoon. The tiles arrived in perfect condition, well wrapped and are just what we wanted. A great saving on high street prices.
We are very impressed with our new Laura Ashley bathroom tiles which all arrived in perfect condition and on time. The best value product we could find online and we would definitely use Tile HQ again when we next need to purchase some tiles.
The tiles were ordered over the internet and we were phoned the day before to confirm delivery time , the driver actually called to deliver twice as no-one was in first time he called -----Thank you
Rapid service with correct consignemnt in good condition. Unfortunately the courier atempted to deliver the pallet of tiles with an enormous 18 tonne truck that could not negotiate a normal suburban road - living at a motorway services might have worked! The following day they re-attempted delivery with a smaller truck and the tail lift broke! My tradesman ended up breaking the pallet and unloading 20 boxes of tiles and adhesive by hand. There also seems to be a website glitch on address information as deliveries to 2 different addresses have both omitted the house number!? Overall though I would use TileHQ again purely on their price for Laura Ashley tiles - less than half the cost of Homebase.
My first order with Tile HQ was so easy and really good value for money, delivery was £25 which was totally acceptable, that was for next day am spot. No complaints ;-)
However even though i used the Tile HQ website to see how many tiles were required i did not order enough, so i placed another order only 1 box and 5 spare tiles, total about £25, delivery this time was £35 WTF?
Considering this was my second order i thought the delivery was way too much, in the long run did i save money no, would of it been easier to buy from B&Q yes.
I bought a sample tile to begin with to ensure that I liked it. Really pleased with the order of starlight quartz black 300x300 floor tile. Fast efficient service in the ordering process and quick receipt. Good affordable price far more reasonable than any shops I had looked in. Thanks tile hq would buy from you again, will give a further review once the tiles are fitted.
There was a problem with the delivery of the tiles. I phoned head office and there were very helpful and arranged a new delivery quickly. The tiles are now in place in the bathroom and look amazing.
Another web site operator sent me tiles that did not match (different sizes) and the manufacturer (Laura Ashley) did not want to help. HQ Tiles, however, did. They let me measure the tiles and gave me free samples: Just womderful; thanks a million you saved me froman awkward mess. I have already made my next purchase and will do so again.
Highly recommended to everyone.
Paid for next day delivery before 12.
Tiles didn't arrive till the following day whilst I had a tiler waiting for the tiles he needed to continue the job (£150 a day).
They were not overly apologetic on the phone and only offered to refund the extra £25 for next day delivery.
Don't use TileHQ....
As above but we experienced delays as a result of supplier not labelling products which looked similar on internet proving it difficult to differentiate which tile was which. Also product was wrongly labelled but this was sorted out by a phone call to Tile HQ,
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