Having ordered a few free samples I wasn't sure if we had made the right choices, and filled in a survey saying as much - almost immediately I had an email from Ruth at Tile Mountain with a few links to other tiles that may be more what I was looking for. She has since been in touch about another couple of matters and has made me feel like a valued customer despite the fact that I have yet to be a paying one !
More samples have been ordered, and I am about to place an order.
My samples have arrived very quickly and well packed and I expect my order will be just the same. I place customer service very highly and like to feel valued. The fact that the tiles are good is a given that I would expect from any retailer, but Tile Mountain add that important extra that will see me returning again.
I was having trouble sourcing a tile, I sent Tile Mountain an email with the information and they came back to me within a day with some possible matches. Once I had selected the correct tile the delivery was fast,
very quick on time delivery great staff found them on internet when all the suppliers in worcestershire came back with can not get you what you want for 4 day tile mountain supplied and delivered on time and at very very good value thanks for your service will used and recommend to others
Liked the quick service and tiles were as expected. Unfortunately several tiles were damaged during the delivery by the Courier. The staff at Customer Services were very helpful and got replacement tiles to us very quickly.
great tiles perfect colour , delivery in 2 days , price was excellent , every tile perfect ,would definitely recommend
Ordered samples online, they were here the next day, we are so delighted at the quality of the tiles and absolutely amazed at the prices, so much cheaper than any hardware store, with do much more variety, brilliant!
I ordered tiles online mostly based on best price and was pleasantly surprised how good the customer service was. The order was delayed by 1 day, with good reason, but I was contacted, given an explanation and offered an alternative to suit me. The order arrived well packaged and on time on the agreed day.
I will certainly use Tile Mountain again, many thanks.
Samples arrived quickly and were well wrapped and labelled, unlike many competitors who send just the tile and no information on it which is frustrating if you have many samples arriving. Would certainly use this company.
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Fast sample service (next day delivery), very good.
When I ordered the website hung and I ended up ordering twice. Fortunately they called me and told me I had done this and cancelled one order for me. They were very helpful on the telephone. On the delivery day they called before delivery to check that everything was ok and it all worked perfectly.
Requested samples on Monday, they arrived Tuesday. Ordered tiles Tuesday, they arrived Thursday as promised. AND as advertised Tile Mountain matched the slightly lower price of a competitor. Excellent service, excellent value, no complaints!
Nice tiles, expensive delivery.
Tile Mountain were absolutely fantastic when I needed to buy some tiles to complete my bathroom. I had miscalculated the number of tiles I needed when I ordered them from another supplier. I needed tiles from the same batch and really didn't hold out much hope.
Adam, at Tile Mountain, said they would contact the manufacturer and do their very best to get a match and they did!! Whats more, I could buy the exact number of tiles I needed rather than by the box and they were 55% cheaper than I had paid for the original order.
I collected them from the showroom and they were ready and waiting for me when I arrived.
I can't thank Tile Mountain enough. They turned what could have been a disaster into a success.
Christine from Preston
Although I stated delivery a week away to be present to sign for it. No phone call was received on the morning and I had to chase twice to get an ETA. I waited all day from 8am for a delivery that arrived at 4.40pm!! The driver had to be persuaded to take the wooden pallet away as I carried inside the 3 boxes to tile my small kitchen area. He said they were not a 'disposal service'. Considering I paid over £20 for the delivery....Good customer service is exceeding expectations not giving the customer hassle.
After visiting all the shops and choosing the tiles I wanted I decided to compare prices on line. The high street shops were generally dearer than on line. Tile Mountain provided free samples which I would have had to buy in store. They were cheaper than the rest for the product I wanted. I got to choose my delivery date, two days after I purchased I had a delivery and my purchase was enough to get free haulage.
Excellent from start to finish, the office team and delivery driver were excellent as well.
I enjoyed buying from Tile Mountain. When the tile I purchased wasn't in stock, they called to let me know and kept me informed of when my order would arrive. Friendly, helpful staff and excellent prices. I'm only giving it 4 stars as the tile I wanted was out of stock but this didn't show on the website at the time of buying.
Amazing service. Fast delivery. Brillisnt aftrrcare. What can I ssy.
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