Tile Mountain reviews

Tile Mountain reviews

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Review by confirmed purchaser

Excellent Customer service.

After receiving sample of the tile I wanted, an order was placed and the delivery was the following day. Perfect service. Damaged tiles were replaced the next day. Excellent customer service.
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Review by confirmed purchaser

Best price great quality good comms no problems

Researched good price for these quartz tiles. Found tile mountain the tiles were out of stock I emailed them and they emailed straight back with a date when they would be available. I put in my order with delivery date selected and it all went very smoothly tiles arrived on the day with nice delivery driver whip I carried them in my home despite the stated cur side delivery. The tiles were well packaged and were as expected. Overall I am extremely happy with my transaction and would not hesitate to order from them again
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Review by confirmed purchaser

Top Quality, Top Service!!

Fantastic service and all tiles we have purchased have been fab.
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Review by confirmed purchaser

Would definatly recommend to friends and family!

Excellent service, it's very helpful to have the option of free samples! The samples came quickly. Main order was delivered quickly and all tiles were in perfect condition! I would not hesitate to order from you again and have already recommend you. Thank you!
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Review by confirmed purchaser

Great service

fast and efficient and flexible
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Review by confirmed purchaser

Service par excellence

Simply the best online service I have received. Deliveries were on-time, as expected. Tile Mountain could give a Master Class to several other Internet outfits on how to engage and keep customers happy.
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Review by confirmed purchaser

excellent service

Tiles good , price good, service great, delivery driver friendly and helpful, what more can I say.
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Review by confirmed purchaser

Brilliant !!

Tile Mountain are literally the best on-line retailer i have ever dealt with ! Delivery was unbelievably quick.
After a few days, we discovered a few with a faulty glaze, (not tile mountains fault by the way), so i called customer sevice and they were excellent ! They despatched new tiles and i received them the very next day, no questions or hassle.
I would definately recommend tile mountain to anyone, our tiles are beautiful and look fantastic !
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Review by confirmed purchaser

Competitive prices

I will certainly use again when the next job comes along
site was easy to navigate
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Review by confirmed purchaser

I would recommend to anyone looking to buy tiles! will be buying again in the future.

Great fast / friendly service, I have brought tiles twice already for my two bathrooms, and found them to be the cheapest on the internet as well as of top quality. The tiles also arrived within 3 days, which kept my builders happy.
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Review by confirmed purchaser

All good

Competitive prices providing good savings over high street stores. Website is easy to navigate although quality of photos could be improved. It would also help if tiles can be categorized and basic, premium and luxury. Helps to judge quality before ordering samples as sometimes tiles that look great on the website turn out to be ordinary when the samples come in.
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Review by confirmed purchaser

Excellent customer service and quick delivery

Ordered a sample and it arrived within a day or so. Really pleased with the quality so went ahead and placed my order……….again arrived very quickly.
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Review by confirmed purchaser

let down by poor delivery service

I booked a Before 12 delivery and then spent most of the morning chasing it (Tile Mountain couldn't get hold of the driver for an hour). They finally arrived at 1pm and the driver claimed he hadn't been advised that there was a deadline for delivery. Whilst Tile Mountain did refund the delivery charge, it was annoying because I had booked a time delivery for a reason (taking time off work for a half day). Disappointing.
Tile Mountain

Reply from Tile Mountain

Firstly thank you for choosing to order your tiles with Tile Mountain.

I am sorry that your order was not delivered in the time slot selected, we had sent the order on an Am service but unfortunately the driver from our third party courier had missed that this was requested. We are sorry for the inconvenience and as you have mentioned, refunded the delivery fee you paid as it was not delivered as requested.

It is certainly not normal practise and we do expect orders to be delivered on the day or time selected at the checkout but on this rare occasion it did not happen.

Again I apologise for the delay and I hope that once your project is complete, you are thrilled with the tiles you have selected.

James
Tile Mountain
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Review by confirmed purchaser

Fantastic

Even though I had changed the delivery date, it arrived a day earlier, so I had to leave my job early to get home to put the tiles away that were left on my drive, the tiles were well packed and secure, the tiles look great, great value for money, still have not laid them , but I know they will look great, Thank You Tilemountain, great service, I will recommend you to my customers.
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Review by confirmed purchaser

Very nice experience

I looked on the web site, liked a tile so got a free sample, wasn't quite what i was looking for, a call from tile mountain was then hastily backed up by some other similar tiles much closer to what i needed. After a friendly and polite call from them I was then sent even more, which finally had just the Floor tile I was looking for. I looked through the net to see if i could find cheaper, but with delivery costs no one has matched them yet. I have not purchased yet as i have to find a good tiler.... so after sales is an unknown as of yet. but so far Very good.
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Review by confirmed purchaser

Good service

Tiles delivered quickly and good quality
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Review by confirmed purchaser

Efficient, helpful and friendly

Excellent telephone ordering service - was called back at a time to suit me and order placed by phone because free delivery didn't come up first time on the 'on line' order - it did later!
Delivery itself was very good - driver was much more helpful than 'kerbside only' suggests.
Have yet to lay the tiles so can't comment on that bit yet...
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Review by confirmed purchaser

fantastic

I ordered samples which arrived promptly in excellent packaging. I will definitely consider buying from them if they have the tiles I require.
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Review by confirmed purchaser

Quick service

I ordered a free sample tile & received it really fast. Just what I was looking for.
Will b placing an order soon
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Review by confirmed purchaser

If only all on-line retailers were this good

Ordered a free sample of 2 types of tile, arrived 48 hrs later
Placed order a few weeks later, delivered next day - safely packaged and correct order. Plus great prices.. what's not to like?

Will happily use again and recommend them :-)

Tile Mountain Details

About this company

Visit Tile Mountain

Contact information

Call us on: 01782223822
We live here: Unit 1 Metro Business Centre
ST1 4AF Hanley
United Kingdom

Category

Tile Mountain is ranked 11 out of 141 in the category

Tile Mountain is ranked 4 out of 20 in the category Flooring

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