After ordering tiles and grout through thier website and paying a premium for express delivery, they arrived days later.
Expecting a quick resolution, part refund of the delivery charge, i got promise after promise that they would get back to me, but no response.
For something so simple, they sure know how to drag out problems by simply not communicating!
Ordered 4 metro samples, at the time were all in stock, Recd updated emails quite frequently about delivery and stock. First 3 recd and then the final 1 delivered, al within the week. Colours are nyc but could be a little brighter but are uneven (does mention this on the back via a sticker). 2 out of the 4 came with quite thick lines of plaster on them!!! Not sure what that wasa bout. Due to the variation in colour, this has now made me think twice as im not sure if I placed an order, the proper tiles may come looking like this (uneven colouring). Apart from this tiles fine.
Always cautious about ordering on the Internet .oder form was easy to fill in and the tiles arrived with a couple of days.delivary guy also waited while I checked the boxes. First class service and saved myself alot of money. I would deffinatly use this company again.thank you.
Why oh why did I traipse around many a tile store when I could have just ordered them from Tile Supply. The tiles I bought were not only half the price I had seen in Homebase but Tile Supply offered free delivery too. Tile Supply kept me updated with the status of my order, I ordered the tiles on the Friday and they were delivered by courier on Tuesday, the courier kindly wheeled the tiles into my back garden, which saved my back, the pallet was secure and well packaged.
I will definitely recommend Tile Supply to others, what a great company!!
I placed my order late on the Monday afternoon and they were delivered on the Wednesday afternoon. A major competitor quoted 10 - 12 days for delivery and were well over twice the price. Thank you for both an excellent price and service.
We are looking to try and match some kitchen tiles that appear to be obsolete. The website at least showed us some colour options and we were able to order some samples at very little cost. They were sent and arived within 3 days, I feel that is excellent customer service. Just need to keep trying to match now!
I ordered some samples to match some existing tiles., not only was the cost to me obviously less than the courier costs, they arrived very quickly. Unfortunately for Tile Supply, we have decided a different route, so will not be buying tiles, but I will definately use them for any future purchase.
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