Tile Supply Ltd reviews

Tile Supply Ltd reviews

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7.8
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Review by confirmed purchaser

Tile we meet again!

The tiles were at a really competitive price, they were in stock, delivery was fast, none were damaged in transit (which had been a concern of ours) and their customer relations were spot on. Would certainly use them again in future.
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Review by confirmed purchaser

Fast - efficient - great price - well packaged - First Class !

Ordered 1metre replacement tiles - cheaper than anyone else (Including postage)
Arrived quickly - well packaged in bubble wrap
Secure payment
Can say no more !
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Review by confirmed purchaser

Unhappy customer.

placed my order on a Monday over internet and it said payment was processed.
Late the next day I received an email saying the payment wasn't processed.
So I got my partner to ring and sort it first thing the next morning (weds).
We was told tiles would be there Friday so I arrange for the tiler to be ready for when then turn up Friday.
The tiles don't turn up so I fought maybe there get here sat but no show again.
I ring up Monday to she what's happening and they tell me they will ring me back.
Funny enough I don't get a call.
I got an email at the end of the day say they will be with me Tuesday morning.
My partners stays in all day and they turn up around 2.30-3pm.
So my experience was terrible a paid quite a lot of money for a delivery that took 5 days when I paid for the 2-3 day delivery.
I had a unhappy tiler and a extremely unhappy customer as the job took longer the it was planned to.
A courtesy call doesn't go a miss theses days
.
Tile Supply Ltd

Reply from Tile Supply Ltd

Dear Andy Bridle

We can confirm that your payment had been declined on the 8th Tuesday, we had received a call on the 9th Wednesday to pay for the order.

Once payment had been confirmed on the 9th, your order had then been picked and packed on the 10th Thursday and delivery was on a "Standard estimated 2 - 3 working day delivery".

The order was then shipped to the courier company on the 10th, delivery was then made on the 15th Tuesday.

If payment had not been declined the order would not have run into the weekend, all in all it only took 3 working days on the delivery, the delay was caused due to payment being declined and we had to wait for payment.

All Tile Supply Ltd deliveries are made weekdays and as we do advise these are not a timed delivery. Also we do always advise the same as every other company not to book any trades people till you have received and checked your order, to make sure you are happy with the shading and that there have been no damages to the goods in transit.

Emails are used as the primary contact for all orders placed online, the same as many other sites.

I am sorry that you have not happy with the service we have offered, delays do happen when payments have been declined or delivery address details are changed.

Kind Regards
Mark

Tile Supply Ltd
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Review by confirmed purchaser

Not good

Payed for two sample tiles and payed for express delivery.
Received one tile and arrived over a day late.
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Review by confirmed purchaser

All good and easy to deal with

Just ordered what was required and it was dispatched within 4 days
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Review by confirmed purchaser

Slick

The sample tiles were ordered and a delivery date quoted. The tiles arrived on the morning as promised but as I was away the tiles were not delivered. In the evening I received a phone call and the tiles were delivered that evening. A truly superb effort. Having accepted the sample I will have no hesitation in ordering a complete suite of tiles for my complete bathroom.
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Review by confirmed purchaser

Very Good

Sample tile arrived very well packed and a full tile as opposed to some suppliers who send a cut tile - placed an order as a result - hopefully will be as impressed when it arrives!
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Review by confirmed purchaser

Excellent service

Tile Supply provide an excellent service with good communication throughout. Had no problems at all and received exactly what I wanted. Tiles were well packed and delivered safely. I would recommend and use them again, without hesitation.

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Review by confirmed purchaser

white on time

easy transaction delivery on time will use them again.
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Review by confirmed purchaser

Service with a smile (from me)

After trying to pick up the tiles my customer wanted from a well known tile shop I was informed not a stock item a special order will probably be next week sometime this was on a Monday afternoon and the price with delivery nearly £600.
as I wanted to get on with the job I went home and did some Googling within 10 minutes I found this company and they had the tiles I wanted and at half price including delivery! so I ordered straight away a couple of days later they were delivered,
extremely well packaged an excellent service all round I will definately be using them again.
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Review by confirmed purchaser

Great tiles but delivery poor

Great tiles- they look fantastic and are great quality.
Service- poor delivery (expected delivery date was delayed 3 times)
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Review by confirmed purchaser

Was it the courier?

Up to the point of delivery everything was perfect - very pleasant and helpful chap on the telephone; no problem with purchase.
Needed the tiles on Friday for tradesman to finish bathroom - assured they would be here.
Checking progress on UKMail website Friday am says order is delayed. Phone-call to them - they tell me the tiles have not been collected yet!!
Phone-call to Tile Supply - Danielle assures me that they have been collected and it is the fault of UKMail. Promises to investigate then ring me back - doesn't!
Tiles arrive in perfect condition at crack of dawn Monday. UKMail website logs the tiles being collected 16:22 on Friday.
Who is telling the truth?
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Review by confirmed purchaser

Truly Awesome Service.

Caught on the hop as packages arrived a day earlier than expected.
The protective wrapping was over the top.
Best service ever.
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Review by confirmed purchaser

Spot on .

My order was dispatched without delay, and received in record time, which was fantastic . The tiles were an exact match for my bathroom .i would recommend this company to anyone looking to buy tiles.
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Review by confirmed purchaser

Just what I needed, right tiles, right service, right price ....

Needed to match existing tiles in my bathroom and this company came up trumps straight away. Excellent service and pricing I couldn't match anywhere else. Job done.
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Review by confirmed purchaser

Well packaged tile sample

When you order tiles on line your fear has to be that the are delivered to you like a bag of Roman Tessera. With mountains of bubble wrap and secure packaging you can be assured of your goods arriving intact and within the delivery window stated.
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Review by confirmed purchaser

Just what I was looking for, stylish white rectangular tiles with no bevel.

My tiles arrived very quickly and were well parceled up. I'm pleased with the quality and the bright shade of white, perfect for our new shower room. I have a sample of a similar tile from an 'earthy' tile supplier and apart from a slight difference in thickness and shade of white there was nothing to justify spending £297 for them, instead of £101 from Tile Supply on the tiles for this project.
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Review by confirmed purchaser

Poor customer service

Placed an order online, heard nothing from them, contacted them a week later to be told the items were discontinued. When asked when I would get my refund, was told it can take 30 days! Then told I should get refunded next week, let's hope so. I've since found the same tiles elsewhere cheaper.
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Review by confirmed purchaser

FABLOUS PRICE

I searched for the best prices on the internet for weeks, and found just that at Tile Supply.

Tile Supply Ltd

About Us

Tile Supply ™ is a local family run tile company based in Teignmouth. By sourcing and importing only the best products and buying direct from the manufacturer we can keep the costs down and pass those savings on to you. This way it also helps us do our part for the environment as well. Tile Supply ™ pride ourselves on our products, to get the highest quality. We never purchase the "cheapest" option for a product as we feel this can compromise quality. Tile Supply ™ have a large selection of tiles from fantastic manufacturers such as British Ceramic Tile, Johnsons, Villeroy & Boch and many more. Please feel free to browse our webshop or drop in for a chat at our local Devon showroom in Teignmouth.

Visit Tile Supply Ltd

About Tile Supply

Call us on: 01626776606
We live here: Unit 10b Broadmeadow Ind Est
TQ14 9AE Teignmouth
United Kingdom

Category

Tile Supply Ltd is ranked 102 out of 141 in the category

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