Reply from Time 4 Sleep
[REPLY]
- Reviews (588)
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- Aggie Cavalli
- 3 Reviews
TERRIBLE CUSTOMER SERVICE!!!!
This company does not honour any guarantees on the products they sell. Our delivery was rescheduled twice, then it turned out the part was faulty and we had to have another delivery of the spare part, which was also rescheduled.
The mattress was not as described either
- Antonio
- 1 Review
Fast delivery
All goods arrived fast and as described. Perfect service.
- Anne Robson
- 1 Review
great product and personal service
I was really pleased with the under-bed storage boxes, which were the best value I'd seen and exactly as described/pictured online - they were easy to put together. The emails I received prior to delivery were prompt and efficient but also had a personal touch
- Dominic Powell
- 1 Review
Simple, easy, cost competitive
I have already recommended Time4sleep to a friend. Can't fault them. Bed arrived in no time. Website has clear and easy to use. When I thought I had an issue (missing bolts) I rang the contact number and was dealt with straight away. I should point out that I had misplaced the bolts (oops) but it was still nice to know that a friendly voice was at the end of the phone.
- J Richardson
- 1 Review
Excellent service and fast delivery
Order placed and confirmed the same day. Delivery agreed at a time that suited me and the bed came well packed. Easy to assemble and excellent quality. No faults what so ever and would highly recommend.
- Anant Mishra
- 1 Review
Wonderful service and fantastic products.
Wonderful service and fantastic products.
- Mr Cengiz Dalkilic
- 2 Reviews
Perfect
I bought couple of months bahtroom mirror cabinet and 2 months later water mark behind the mirror. Sent e-mail with the photo to Customer Services no questions asked , same day my new cabinet dispatch. Unbeliavable. Many Thanks
- Karen Jones
- 1 Review
Very good quality and service
An excellent bed for a teenage boy, lots of storage. Good service from Time 4 Sleep and delivery was fine. Seems a good quality product and good value. Straight forward to build.
- Kath Manion
- 1 Review
Excellent service from start to finish!
Peter and the team were great in helping us to choose our new bed. Once decided and ordered the bed arrived within a few days. We have no complaints about the product and would highly recommend the company in the future.
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- Michael Klontzas
- 1 Review
Excellent bed and service, horrible delivery
This is an excellent bed -- really solid. I must say it took two of us eight hours to assemble, but we are not really into DIY. One of the lifting mechanisms was faulty but the very helpful and friendly retailer offered a replacement which fixed the problem.
However, the retailer was let down by the CityLink, the couriers who seem to think they can claim they attempted delivery several times but no one was in (when we were), not leave a card because they get lost(!), refuse to specify a sensible delivery window even on the day, claim couriers don't carry mobile phone when they do, and eventually deliver five days later. This happened with the delivery of both the bed and the replacement part. The only reason I mention this here and take away one star is because time4sleep are solely responsible for quality control and their choice of couriers.
- Dr Rahman
- 1 Review
Great people, great company and great product
Great bed, great materials and great service!
- Sally
- 1 Review
Fit for a King (Arran Oak Ottoman Storage Bed - King Size )
I bought an Arran Oak Ottoman Storage Bed , a King Size from Timeforsleep. Their contact during the ordering and pre-delivery stage was great, and they were very helpful at the time of construction as well - I had to phone them up twice to ask questions.
The bed itself is very fine - excellent quality and just as I hoped. I believe it is very good value for its price. I bought the mattress separately , but had particularly wanted a plain but quality wood ottoman with plenty of storage space, which it has. A word of warning though - the lifting bed top, with a mattress on it (which it will have of course when it is normally made up and in use) - is really quite heavy and not for someone with a bad back or who isn't really quite strong. The hydraulics work perfectly well - it's not that - it is quite simply the grunt that is needed to get it lifted the first couple of feet before the hydraulics do their job.
The construction was undertaken by my partner and went very easily on the whole - although there were a couple of places which needed clarification and which could be revised in the instructions (this was passed on). It must be done by two people: in fact as I popped out during a critical phase where the metal frame was inserted into the wooden frame, my partner decided to do this alone, and ended up marking the headboard with little black ticks that wouldn't just rub off, and which I tried later to remove - and have only succeeded in blanching and spoiling the wood surface, which was quite upsetting before I'd even used the bed. I am hoping to recover that using wax or similar. But that was nothing to do with the company of course: I'd have no hesitation recommending Timeforsleep or the product. It's a lovely bed and they delivered and transacted very professionally.
- BINAL
- 1 Review
Good quality wooden bed, Service Good, New Oak Wooden Sleigh Bed By Devonshire
I always like to have something different, and did so many research, about quality looking bed, went to most of well known furniture shops in edinburgh, as bit hesitant to buy something like bed online, only worry if unhappy then it will be difficult to return. and need to look for quality as well as dont want to spend fortune on bed, firstly my preference was for something like sleigh bed, which always look rich, but realised that all time favourite still old fashioned, and when you put (king size) in bed room it take so much space( if you have huge size / extra large bed room then perfect), i always wanted to have something quality , modern yet traditional, bit different and still when you put in bed room it doesn't need to look like taking so much space and still feel room spacious, then i found New Oak Wooden Sleigh Bed By Devonshire,
it has low foot end so any nice bed spread also enhance, it easy to watch television, and head rest also there, so no need to spend extra on head rest or decoration. airy so though in winter it circulates air, and easy to clean, even from bottom i bought from time4sleep, they were very helpful, and answer all my questions and queries politely, and even when i bought kept me inform about delivery at all stages, and arrive in stated time,
only suggestion i would say there were no practical installation,/ assembly guide with bed packaging, so if instructions are there then much helpful for someone who dont do diy. and on headrest one side it has slight chips, around 2 inches, not sure if it was there from beginning , not a big issue, at the moment it is just 2 months using it, so time will tell the quality, but definitely catch eye, look strong yet not too much heavy, and everyone appreciated.
- Tatyana Tavares
- 1 Review
Great quality wooden bed, quickly delivered. Happy with the purchase
Having looked around I'd like reviewed some blogs I've come to Time4Sleep sites with high quality, sturdy wooden beds. We also purchased a mattress at a good price.
I highly recommend the product, price, delivery and service.
- Jayne Mansell
- 1 Review
Excellent service
Pleasant telephone assistance prior to order - easy online ordering and prompt on time delivery. Product as describesd
- Sabrina
- 1 Review
Great service and good product
Ordered the cavendish ottoman storage bed in cream and really happy with my purchase. Delivery as expected and good quality product which was pretty easy to put together. Just set it up where you want it as it will be difficult to move when made. Looks contemporary in my room and heaps of storage which is perfect!
- Laura Short
- 1 Review
Excellent, helpful and friendly service.
Phoned the company to ask a few questions and got a really helpful reply. Ordering was simple and the sleigh bed I purchased for my daughter was exactly as described. She is delighted with it and I received great service and good value for money. I would have no hesitation in recommending this company. Thanks.
- Richard Dunning
- 1 Review
Excellent service would recommend
Simple transaction. Order placed delivery details advised. Delivered as advised!(A rare thing from previous exsperiences with other retaliers) Great product great price great service.
- Bryan Cole
- 1 Review
Very pleased with the service given, any issues always dealt with to my satisfaction
Delivered when agreed and the delivery team were happy to place the bed where I requested. The only point I would make was that when I rang to pay for my order the member of staff wanted me to use the Internet to pay rather than over the phone, however, when I pushed she was happy to take payment details over the phone.
- Duncan
- 1 Review
Arran Bed - Fantastic service & great product
Service was fantastic, delivery was held and rearranged on a number of occasions as required. Bed is fantastic. Very solid build and great looking finish. Only reservation is that the metal bed frame is a little skewed so the lifting section does not bit quite straight on the base. Only noticeable if you are looking for it however. Aside from that no reservations at all.
- Rikki McCullough
- 1 Review
Very good service
The bunk bed was easy to put together and looks very nice. However, the top bunk is extremely wobbly and my daughter or anyone of her friends refuse to sleep up top. So a bit of a waste of money to be honest. Rather disappointed.
- Rebecca McDonnell
- 1 Review
Excellent - would use again
I wasn't sure about using a small company on the Internet that was unknown to me. But, the day after I ordered my items I got a call (on a Sunday) to confirm a delivery date. The service felt quite personal considering g it was an online purchase. Cheaper than the hightstreet retailers too.
- Ken Elvy
- 2 Reviews
Has anybody seen my screwdriver?
We ordered a storage bed with matching bedside cabinets in white. Everything was delivered safely and earlier than originally quoted, which was great. I had asked how complicated it would be to put the bed together and although assured it was quite straightforward, we decided to have someone (as recommended by Time 4 Sleep) come in and do it for us. I'm very pleased we did, because for non-DIYers it is actually something of a challenge. Once constructed, the bed looked very good: well finished and stylish.
So, I would certainly recommend Time 4 Sleep as a supplier of good quality furniture at a reasonable price. That said, if you are contemplating buying a storage bed, I would suggest though that unless you are adept with a screwdriver it might be wisest to save yourself the angst of trying to convert it from a pile of parts into somewhere to sleep and pay to have it put together by an expert.
Ken
- Rhizomichael
- 3 Reviews
Good value and excellent service
Ordered the Bali white leather Ottoman bed after comparing prices and finding it cheapest on the Time4Sleep website, which is very well laid-out. It was delivered on time, was easy to assemble and looks great. The frame is sturdy and the leather and stitching are good quality, much better than I expected. I was kept informed by email from ordering the bed to its delivery, so all in all a good product and a great service.
- Angela Jane Chilton
- 1 Review
Good quality very usefull Guest bed.
An ideal sturdy bed when you have a veriaty of differant guests. Ideal as 2 singles for my grandchildren and put together with double matress protector and bedding for married guests and then you can put one under the other when not in use and I can then have room for my Yoga practice Ideal for my requirements Thank you Time4 sleep.
- Satified customer
- 1 Review
Good comms, good product
Good product, good communications. They phoned me up to arrange delivery and it arrived as expected. Happy to recommend.
- Jenny Yeo
- 1 Review
Best beds and best service
Looked for ages to find really good attractive ottoman beds. These are amazing quality, and look/ feel far more expensive than they are.
Staff helpful and friendly throughout.
I have my own company and aim to treat customers as I would like to be treated. Time4Sleep has achieved that and some. Well done!
(Delivery men a bit grumpy!)
- Nicholas Ellinas
- 2 Reviews
Quality bed and good price
Bed and mattress of high quality at an affordable price.
Only issue is it came disassembled and took me 3 hours to build. Instructions were not good. Would have liked the option when ordering to have it pre assembled at a reasonable fee.
Nick
- Hap
- 2 Reviews
good product and sevice
Bought some under bed storage drawers. Time4sleep responded promptly to my questions about sizes. They arrived quickly and were easy to assemble. Would recommend company
- Mr Kirke
- 3 Reviews
Solid enough order process and product
Solid enough order process and product
- Louise Elson
- 2 Reviews
Fab :-)
Great service and products. Easy to deal with right from website browsing and ordering, receiving updates on my order to delivery to my home. Thank you
- Kam Bains
- 1 Review
Excellent Company to Deal With. Would order from again!!
Ordered over the christmas 2012 break whilst they were closed. The site was very nice to use. Had everything i wanted to know about the bed i wanted to buy. Absolutely loved the site.
Sent them an email as wanted delivery before new years eve and they promptly called me back the day after boxing day and was very happy when delivery occured on new years eve. Cant get any better!! Well done guys...
- craig wheeldon
- 1 Review
Fast delivery with good communications and a quality product at a bargain price
Excellent service with prompt and friendly contact to arrange a convenient delivery day and time slot. The product arrived well packaged and without damage or any missing parts and was made to a good quality for such a bargain price.
- Linda
- 1 Review
Great variety to chose from
This company has a great variety of beds to chose from, and I managed to find just the one I wanted when I could not find anything close in any other site. Fast delivery too.
- Very Happy Customer
- 1 Review
professional, helpful, delivered on time and excellent price and quality
I moved to a new property and wanted to purchase two ottoman beds and was recommended Time 4 Sleep by a friend and was not disappointed. I rang the company for advice and the man was very friendly and helpful and the whole process from ordering, delivery (guys were on time and helpful) and I am delighted with my purchase so thanks very much.
- Siham Benjelloun
- 2 Reviews
Great experience!!!!
I would definitly recommand! Very professional, easy communication, quick delivery and the bed was absolutely gorgeous!
Thanks!!!
- S brady
- 1 Review
Did what they said on their site
Always a bit wary of buying online from a "new" company but took the risk based on price of bed and review sites. Purchase was easy. Company contacted me to arrange a date for delivery and bed was delivered to schedule and to bedroom. Didn't have time to unpack as drivers wanted to get in their way but headboard and bed exactly what I ordered.
- stephanie campbell
- 1 Review
Great service
Kept informed throughout purchase experience. Good prices and the bed is excellent.
- Susan Ashworth
- 1 Review
Efficient, good quality, good service.
Ordered my bed, arranged a delivery date, all went like like clockwork. No problems, would recommend buying from time4 sleep.
- Ben Pykett
- London, GB
- 1 Review
Excellent throughout
We live in London, so were initially reluctant to use a company that we had no experience of and which we weren't able to check in person. However, having found the perfect bed online (the Cavendish storage bed), that provided more storage at a better price than any competitors we had found, I spoke to two of their team members by phone [Name] who were very helpful at explaining the products and the service, including providing me with a pdf scan of the assembly instructions so that I could ensure it would be easy to construct. They were also happy for me to buy the bed whilst it was on the Christmas sales price, despite not wanting it delivered until March. They were very helpful at keeping me updated on the order, and checking in to ensure the delivery dates still worked for me. The bed is great quality, and when looking to buy a bed in future, I would check their website before looking anywhere else - if there's one on there that I like, I will definitely buy it, as I'm confident the excellent customer service will continue. Glad to know there are still companies out there that take such pride in their work and customer service.
