Timpson reviews

Timpson reviews

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rip off prices

I was charge £5 for a renata battery 364 that sells on the internet for less than a pound,
not recommended
green park station london
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rip off for keys

Should have asked about cost first! £5.50 for a single basic key. (£3.50 in last place I used recently)

Will not go again.
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attention to detail needed

I needed a new lock for my front door and called Timpsons. Locksmith came when he said he would, seemed to know what he was talking about and put in a new lock but ran out of filler to fill in the hole in the door left by the old lock and only had a chrome handle and I needed a brass one. Said he would come back the following week to change it and finish the filling. When I went to lock the door after he had left, the lock didn't work. He came straight back but held me up for 2 hours while he found the fault and corrected it.
The following week he did not appear at the arranged time and I had to phone him, only to be told he was on a callout and could only come the next day. When he came the next day, he did not have long enough screws and so just poked them in the screwholes and left, I presume he hoped I would not notice!
Emailed the given address to obtain spare (security) keys but email ignored. Phoned the number given and keys appeared the following day.
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Couldn't be bothered to reply

I used the email form on their website to arrange on behalf of a relative to have someone come to open a door where the key has been lost. Despite being at home all that day and the next, no one rang me and a week later I am still waiting for a call or email. I am wondering if they have ceased trading. I have now found another company. If I'd seen all these adverse reports, I would not have phoned them in the first place.
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Quote "We don't give a warranty on anything we sell" Timpson's Hounslow High St.

Well that a shame on me and all of the other customers who got their expensive Timpson's watch straps wet and then it proceeded to fall apart leaving my heirloom half hanging off my wrist.
I got the usual, do you have a receipt, but do you not us time fading ink in your cash registers cos this receipt is as faded as a photo from' Back to the Future'.
You are useless and should be driven from the High Street with that sort of customer service ethos towards your loyal customer base.
Pity there is not a minus zero rating on this site you would get it.
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Go elsewhere and save Money.

Rather stupidly I used Timpson today to get some keys cut. The cost was over twice (£12.5) what I had paid a local locksmith last week for exactly the same key cuts.£(5.75)
Only that I needed the keys urgently; I would have gone elsewhere.
Look to your local locksmith or lock key cutting shop.
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Total Rip off do not trust them or use lifetime battery garantee

I paid for a lifetime battery guarantee on my watch, each time I have taken it in, the battery has been changed no problem, (didn't last very long but must be cheap battery) this time I was told they no longer did the batter in-store and had to go away to the workshop and would take 3-4 weeks!!!! I eventually agreed, but said don't try telling me it will need anything else, as I suspected a con. SURPRISE SURPRISE 3 weeks later get a text message on my home phone that had to be played 20 times just to hear the number to call back on which is 0190 23117860 and they say it is not the battery!! the watch needs a repair/service at £150.00. They kept saying it was sent for repair, I said NO it was sent for a battery. I paid for a lifetime battery. The manager called and was quite off, as clearly he must do a lot of this, and insists it is not the battery but a fault on the watch, told them to return, which will take another 4 weeks. Stay well clear of Timpsons, reading the reviews on-line this is a common con. See you in court Timpsons!!
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Manager gave me false name!

I went into the store in Sainsburys, Winchmore Hill London N21 to get a plaque engraved and I did this for the past 3 years.
I wanted it engraved the same as the year before and I was first told by Gary Jones that he was too busy to do it that day and asked me to go to their Enfield branch!
To cut a long story short, I went back today and the engraving was not like the first time they did it, so, after waiting 20 minutes, they got the manager on the phone and when I explained this to him, he turned extremely nasty and told me he didn't have time to resolve the problem because he would not make any money from it!
When I asked him his name, he told me it was Greg but then changed it to John Barnes!
When I checked this with his staff, they said it was Greg, but no one knew his surname!!!
I am surprised they are still in business with this kind of attitude!
WARNING - DON'T USE THEM!
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Total rubbish

Bought an item and had it engraved in same shop after about 5weeks the engraving was becoming illegible so took it back to my home town shop to have it rectified, but the person behind the counter spoke down to me as if i was a child so i sent it off to the head office on about the 2nd of dec, and complained about the poor service i had received but 3weeks had passed without a reply so i then had to phone them to find out what the delay was and they apologized and said they were very busy but eventually sent me a refund, so from start to finish and from the bottom to the top of this company i have received a very poor and shoddy service, would i recommend or use this company again NO ! NEVER !
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Key cutting disappointed

Timpsons in tesco . Town gate retail park . Birmingham road . Dudley . Dy14rp . I went to get a standard front door key cut. Very expensive . Key was poor quality . I went home to try it . It did not work , wouldn't even fit in lock . I had to go back . They cut me another key . No proper apology . This one worked . Definitely wouldn't recommend .
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Great for large watch batteries

Went to store 574 in the Gateshead metro centre to replace a watch battery. All the local jewellers couldn't do the size of watch ie 48 mm dial, but they could, also pressure tested for water resistance. Great job done and the person in the shop was friendly and great service.
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great service from thetford branch in tesco

TIMPSON IN THETFORD TESCO NORFOLK HAS SUCH A GOOD TEAM STAFF WISE THE MENTION OF A MEMBER NAMED ANDY! HE IS ALWAYS THERE TO HELP AND OFFER ADVICE I FIND HIM A JOY AS MAKES YOU SMILE AND ALWAYS AT HAND TO HELP CUSTOMERS BEING ONE MYSELF, IVE ALSO SEEN HOW HE TREATS OTHERS TOO WHILST AT THE COUNTER .ANDY HAS MADE YOUR COMPANY WORTHWHILE AND SHOULD BE NOTED THANK YOU
MISS ADELE PALMER OF THETFORD
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Don't trust them with your watch

First got battery changed 2 years ago - watch came back scratched and stop-watch function didn't work. Had it fixed elsewhere.

Went back today as I had the "lifetime guarantee" for the battery. They were very rude and unhappy to replace the battery under guarantee but had to as I had the paperwork. Cam back even more scratched and they haven't closed the back propoerly - and this on a watch meant to be waterprrof to 50m.

Keep away if you value your watch.
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2 Watches damaged in 15 minutes

I took a Diesel and a Fossil watch in to have the batteries replaced. The guy said "no problem come back in 15 minutes"
When I returned the guy said he was unable to do the Diesel watch as one of the screws was rounded (he was the first ever to attempt to open this watch) and that he couldn't open the other. The fossil watch was badly scratched and damaged on the back from his attempts at levering the back off and the case was marked where it had been badly clamped.
I will not be using them again.
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Disappointed

I took my watch for repair to Timpsons in October 2012, they said it needed a new movement and it was returned a month later at a cost of £65. When I got it home I noticed the hour hand was out of alignment. It was returned again, It came back for a second time in Dec again it was still out of alignment. So it went away for the three time, it has just come back and yes you've guessed it its still out of alignment.
I dont think I am being un reasonable, but its infruiating that in October I paid Timpsons £65 and three months later I still havent got my watch working properly.
I really think that they couldn't care less, after all they have had my money 3 months ago and I have nothing to show for my £65, which wont be alot of money to a company as vast as them, but £65 is a great some to me.
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Terrible (Guildford) shop

Took my new watch to them to have a couple of links taken out. Came back later and took the watch. On my way home i noticed they had scratched it in a couple of places (nothing to bad, but it was an expensive and new watch!) when i put it on at home i realised they had only taken the links of one side of the watch so it was unbalanced.

I called up, and the guy said on the phone that he had taken them off equally on each side...... even though i was holding the watch right there in my hand! i said to him i have the proof right here that you didnt, but he wouldnt accept it. after a little argument he said he would look at it again.

I shouldnt have given it back to them, after the scratces etc, but it was more out of principle to be honest as id paid £5 to have a quick and easy service to be done, and they had completly ballsed it up!

in the end the watch was sorted but at the cost of another small scuff on the face of the watch!!!!

Would never use again, and if I had the time and energy would have taken them to small claims court for damage of property while under their care!

You have been warned, dont give them your watch! maybe their shoe repairs and key cutting service is better..... i dont know.

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Timpson Details

About this company

House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.

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