Timpson reviewed by

Guildford, GB

38 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible (Guildford) shop

Took my new watch to them to have a couple of links taken out. Came back later and took the watch. On my way home i noticed they had scratched it in a couple of places (nothing to bad, but it was an expensive and new watch!) when i put it on at home i realised they had only taken the links of one side of the watch so it was unbalanced.

I called up, and the guy said on the phone that he had taken them off equally on each side...... even though i was holding the watch right there in my hand! i said to him i have the proof right here that you didnt, but he wouldnt accept it. after a little argument he said he would look at it again.

I shouldnt have given it back to them, after the scratces etc, but it was more out of principle to be honest as id paid £5 to have a quick and easy service to be done, and they had completly ballsed it up!

in the end the watch was sorted but at the cost of another small scuff on the face of the watch!!!!

Would never use again, and if I had the time and energy would have taken them to small claims court for damage of property while under their care!

You have been warned, dont give them your watch! maybe their shoe repairs and key cutting service is better..... i dont know.
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