Tiny Tots Direct reviews

Tiny Tots Direct reviews

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Review by confirmed purchaser

great

was let down by three other company s when on tiny tots had my order in two days.
great service
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Ordered the item, received a confirmation, but received no shipping confirmation or any communication concerning delivery or tracking.

Visited the Tiny Tots Direct website to buy a baby food processor and steamer. Found a device that matched our criteria and also compared well from a price comparison perspective.

We made an order based on the fact that the company had positive reviews rather than being the cheapest, so expected good customer service.

Unfortunately we have received no communication regarding shipping, we spoke to a person who had no idea where our order was, and then said they needed to call the warehouse, they took our details and promised to call back with the information regrading our delivery and shipping.

We have tried calling the company back 4 times and reached the answer phone on each occasion, no one ever called us back.

Still awaiting some clarity on my order.......
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Jonathan,

My colleague Claire has spoken to your partner this morning and promised that she would be back in touch before 17:30 today with an update on the progress of your order.

We advised that we were chasing this with our warehouse team so that we can give accurate information, we do know where your order is.

Our phone lines are working today and we have just run some tests, we are not sure why you have reached the voicemail system 4 times. Just to clarify, our number is 0800 085 5840 and email address for queries is info@tinytotsdirect.com

Many thanks,

Steven
Tiny Tots Direct
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Review by confirmed purchaser

Fantastic Service

I ordered the All Star Giggle pram system by Cosatto at the end of December and the buggy wasn't out yet. I wanted to have the buggy by mid Feb and Tiny Tots were not able to ask the manufacturer to expedite the delivery as it was the first ever batch. However, I stuck with the order and then to my pleasant surprise got a phone call mid Jan and had my buggy the next day. brilliant service!
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Review by confirmed purchaser

Great!

I was informed by phone when I could expect my item to be delivered and the product I wanted arrived in perfect condition, very happy with the service and my overall purchase.
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Review by confirmed purchaser

Great customer service

Places my order but the item wasn't in stock but the customer service team kept me well informed and delivery was arranged for a Saturday morning which was great.
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Review by confirmed purchaser

Good range but after one week nothing has been delivered yet.

We liked the range of products and the prices appear very competitive but after one week there is no sign of our order and no communication explaining why. I checked the info supplied in the order status online and the only information is: waiting shipment. At no point during the purchased it was pointed out to us that the item would take longer than usual (3 to 5 working days as per shipment information on their website) to be delivered. I tried calling the number supplied on the website today (Saturday morning) but there was only an answer machine.
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Fabine,

Thank you for your review.

I have taken a look at your order and can see that we have tried contacting you to advise of the delay. I am just waiting to hear from the warehouse this morning and will email you on the email address provided on your order once I hear back.

As an apology for the delays we will be refunding your delivery charge.

Our phone lines are only manned Monday to Friday which is why you would have only got through to our voicemail.

Many thanks,

Claire
Tiny Tots Direct
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Review by confirmed purchaser

Great Price, Speedy Delivery!

The product I bought was cheaper on Tiny Tots than any other website I found. The delivery service was great (within 24 hours). I am a Very Happy Customer and would recommend Tiny Tots to friends and family.
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Review by confirmed purchaser

Great service better prices

After searching all over the internet for a good price on the pushchair I wanted I finally came across tiny tots and I'm glad I did, not only were they the cheapest by far the service was great too. Ordering was simple and delivery was very fast. The pushchair came well packaged and working perfectly
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Review by confirmed purchaser

RUBBISH!!!

Sent faulty item that was already showing signs it had been opened by another buyer and sent back (box was ripped open and tapped back together and the batteries were left in the toy and all furred up around the terminals. After a couple of phone calls to Tiny tots direct they said i could send it back. I informed them then that the website stated they were out of stock but they assured me they had them in. Well i'm still waiting 3 weeks on. They must be sending it on the back of a Tortoise! NEVER AGAIN...
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Mr. Edwards,

We are sorry to hear of your disappointment. We thought you had received your replacement table, apologies for the confusion and the delays you have experienced.

After looking in to the issue, it seems that your replacement has been stuck at the depot and it is now under investigation at our end and with the courier.

We have tried contacting you this afternoon to discuss the issues and have left you a voicemail. If you could call us back on 0800 085 5840 when you have a few minutes, that would be great.

As soon as we hear back from you, I will personally ensure that another replacement and a gift as an apology are sent out to you.

Kind regards,

Claire
Tiny Tots Direct
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Review by confirmed purchaser

Excellent Customer Service

We ordered a baby swing which was out of stock and were notified immediately and given the CHOICE to wait or expect a refund. The communication was prompt and friendly and the refund quick. Though we bought it elsewhere due to timing restraints, would more than likely return to purchase other things for my baby sister. Highly recommend.
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Review by confirmed purchaser

quick clear and easy to use

Bought my first grandchilds pram. Site was informative and easy to use .
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Review by confirmed purchaser

great service, great price, quick delivery

Tiny tots offered a great price on our baby monitor, with quick delivery
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Review by confirmed purchaser

Fantastic, quick and fuss free

Great service, love product and very reasonable
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Review by confirmed purchaser

Website good but misleading...

I was allowed to purchase an item that was not actually in stock. I was, however, contacted the very next day to be informed and decided to cancel my order and claim a refund. Unfortunately the refund took rather a long time to come through.
Being a mother of a newborn, internet shopping time is very limited (!) and if i had known the item was out of stock i would have moved on to purchase something similar, probably from this site. I chose to choose another site though after feeling let down.
The issue of money was rather crucial too-i needed the refund to clear before i could make a purchase from another site.
To summarise... the site, stock and prices are reasonable but i found my experience to be misleading and frustrating, therefore i'm unlikely to use this site again.
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Lauren,

Thank you for your review.

We are really sorry for the experience you had with us, I can confirm this in not the norm. As I think we explained there had been delays with the manufacturer which then had a knock on effect.

We completely understand how hard it can be financially, if we could get the money to you any sooner we would. Funds leave us midnight of the day we process a refund, it is the banks which hold things up unfortunately, it is the same for all companies.

I will be in touch personally later today regarding an apology gift we will be sending out to you.

Kind regards,

Claire
Tiny Tots Direct
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Review by confirmed purchaser

wonderful

Kept me very up to date of the 'whereabouts ' of the product which really surprised me
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Review by confirmed purchaser

Great to deal with.

Very fast service. Spoke to them and they were very helpful. Would buy from them again.
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Review by confirmed purchaser

Great company who delivered goods as promised

I would recommend Tiny Tots Direct to anyone.
Not only did they deliver our high chair very quickly (within 2 days of ordering), but we also received a phone call informing us of our orders progress.
Excellent customer service.
One very satisfied customer.
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Review by confirmed purchaser

Brilliant service,top prices!

Brought the cosato kumfi kip cotbed mattress cheapest on web I could find. Tiny tots service is fantastic they kept me informed and I could keep track of my order status on their website. Delivery was very reasonable and very quick.
All together very happy highly recommend and mattress in perfect condition and just as described.
Fantastic prices!
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Review by confirmed purchaser

i have not heard about the good i purched

i have no response which is very disappointing
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Said,

Thank you for your review.

I have just taken a look at your order and can see that the item is on pre-order for delivery at the end of January 2012. This was stated when you purchased the item with us. We therefore would not be back in touch until the item has been dispatched to you.

If you do not wish to wait for the item we can offer you a full refund immediately.

Please feel free to contact me directly on 0800 085 5840.

Kind regards,

Claire
Tiny Tots Direct
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Review by confirmed purchaser

Lived up to price match promise

I saw a booster seat for the cheapest price on Tiny Tots, but saw a balance bike for cheaper on another website. I contacted Tiny Tots and they not only beat the cheaper price, but I then also qualified for free delivery. The goods took a week to arrive; I was kept up to date via email on the status of the order.

www.tinytotsdirect.com Details

About this company

We are a leading online provider of nursery and baby products aimed at children under 36 months. Based on traditional values our aim is to deliver high quality products, big brands and an outstanding service, whilst providing great value for money and a hassle free shopping experience. We offer a wide range of products, accessories and equipment, stocking all of your favourite brands, including Maxi Cosi, Fisher Price, Tomy, Cosatto, Quinny, Obaby and Lindam.

Visit Tiny Tots Direct

Contact information

Call us on: 0800 085 5840
We live here: Cranfield Innovation Centre, University Way
MK43 0BT Cranfield
United Kingdom

Category

Tiny Tots Direct is ranked 37 out of 75 in the category

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