This was our first order with this company and they did not disappoint, the whole process was easy and the icing on the cake was when we received a text message to give the exact time the courier was coming.
This is second to none service and other companies need to take a leaf out of this book in order to get the sales, will use again.
Could not fault Tiny Tots Direct, the communication was superb. We knew exactly where our order was and it came very promptly.
The product was exactly as decribed and very easy to assemble as promised. They can't not be faulted - highly recommended.
A really good experience with the company, they didnt have my original product that i ordered, but was more than willing to offer me an upgrade to a newer better model for the same price as the original one i ordered, and it aws delivered to me within 2 days!! :) very happy customer :) Thankyou again Tiny Tots!!!!!
I feel I must write to express my admiration for and gratitude to one of your customer services staff. I recently purchased Cosatto nursery furniture through your website and the whole affair has been quite traumatic, with one problem followed by another - entirely the fault of Cosatto, it should be said, and not your company. Throughout the whole experience, I have dealt with Claire Parsons, whose professionalism and dedication to customer service has been second-to-none. Even though I have ended up without furniture, having had to return it to Cosatto for a refund, I would still recommend your company to family and friends, and this is primarily due to the way Claire has handled my situation.
People are often minded to only contact companies when there is a problem but I feel that cases of such good practice should also be highlighted.
Dr Suzanne Thomas.
Ordered on Tuesday at best price I could find, received on Thursday - email to let me know what time it was coming was really useful. Great product - this is the 3rd one I have bought as a present - all the grandkids have arrived in the last year !!
I had excellent experience with Tiny Tots direct, all the matters related to my order were instantly handled by customer care without any trouble.
I specially liked the delivery service where the service provider specified one hour window for delivery, unlike most of the others where they do not specify any time during the day.
We would look to use Tiny Tots Direct again. The price match promise was as advertised. The replies were prompt and we were impressed that the advisor checked to make sure we understood what accessories we were buying to ensure we did not duplicate and waste our money. The ability to change the delivery given hour slot slot worked well on this occasion, the exception that the small part of the delivery was delivered separately outside of the given window. Luckily I was in!
I was having problems purchasing my Quinny Zapp Xtra package deal on the Tiny Tots Direct website so I contacted them directly and Claire was really helpful. She reserved my pushchair so I didn't miss out on the deal and called me when the problem with the website was rectified so I could continue with my order. I received brilliant customer care not to mention a fantastic deal on the Quinny with all the extras......best on the web!!!!
I purchased a baby monitor about two months ago and began to have an intermittent problem where the parent unit would turn itself off without warning.
TinyTotsDirect correctly looked to the manufacturer for guidance, but when no real assistance was offered immediately stepped in and replaced the unit which is working perfectly to date.
TinyTotsDirect were easy to contact, followed through on their promises and offered a very positive and helpful service throughout. I will definitely be shopping with them again in the future and am confident in recommending them to others.
This is the second time I have ordered from TinyTots. The first time round the service was faultless however the second time round the service was exceptional. I used the Live Online Chat and was connected to customer care immediately. She answered all of my queries, was very polite and went out of her way to provide a superb service. I highly recommend shopping with TinyTots. I shop a lot online and I can confidently say the service I have received here outshines any other I have ever received :) Thank you!!
I was looking online for a birthday present for my niece and as soon as I saw Tiny Tots Direct, I knew that this was the company that I needed to buy from.
Fantastic website, detailed product descriptions, great pictures; all the information you could ever need. And when I contacted them directly, the lady on the other end of the phone couldn't have been any more helpful either - she knew exactly what she was talking about. Genuinely, the customer service really was out of this world.
I'd recommend Tiny Tots Direct to everybody. A+++.
The chair ordered was just what was needed and the description matched the chair exactly. Once ordered - a simple matter - it arrived very promptly. My grandson is very happy with and in it.
The customer service we experienced when calling to ask advice on a bouncer was fantastic; nothing was too much trouble and we were left feeling confident we had made the right choice choosing Tiny Tots Direct.
We have since gone on to make a further order and can fully recommend them.
Customer Service - 5 stars
Delivery - 5 stars
The baby monitor was bought by us as a gift. It is just what they had wanted at the best price we had seen. The communication from Tiny Tots Direct was great and delivery prompt. We even had a text to say what hour to expect delivery of the parcel!
I purchased an item from Tiny Tots website as I found them to be the cheapest price online. The item arrived quickly, but after a few weeks developed a rare fault. I contacted the manufacturer initially who was reluctant to provide a replacement due to the minor nature and offered a discount on one of their other products instead. I then contacted Tiny Tots who spoke to the manufacturer on my behalf and a replacement was quickly on its way. You can always tell a good company by the way they handle any problems and I can say that Tiny Tots resolved the problem quickly, politely and effectively.
Tiny Tots Direct were simply amazing! All my emails were replied to so quickly. All the chat in emails was really friendly and personal as if you were speaking to someone you had known for years.
The one hour delivery slot meant I was able to go out and about before delivery was expected rather than sitting in wasting the day.
I couldn't rate them any more highly.
I don't really do online shopping but took a chance with Tiny Tots Direct because I had seen the product I really wanted.
I wanted a highchair and found the one I was looking for. Wooden and it also separates into a chair and table. Excellent detailed product review and different views so you could get a real idea of what you were buying. Was able to ask questions about product with speedy replies.
I placed order which was really easy and straight forward, an email to confirm order and text messages to update me on my delivery. The morning of my delivery I was told within which hour it was going to be delivered.
Excellent service, didn't have to wait in all day of organise a neighbour to collect parcel.
Well recommend Tiny Tots Direct, I will be shopping there again.
I was very impressed that I was told exactly what time my parcel would be delivered instead of having to hang around all day waiting and how easy it was to change the delivery day if not convenient.
I can't fault this company and would recommend it to anyone. We decided to buy our daughter and son-in-law a present for their new baby - due in August. They found the travel system that they wanted and I searched the web for the best deal! Tiny Tots was chosen. When I contacted Customer Services to find out when it was to be delivered (because we were going on holiday) I had an immediate response by telephone. The goods arrived and were well packed. I will definitely use this company again when we need to buy other items for our grandchildren.
The buying experience and personal service was first class. There were a couple of minor hiccups which were nobody's fault and these were dealt with quickly and efficiently. Great products too.
To reply as a company, please log in to your business account.