Tiny Tots Direct reviews

Tiny Tots Direct reviews

Good
8.4
from 0 - 10
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Review by confirmed purchaser

Great service

Item well priced and received promptly. Would use again
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Review by confirmed purchaser

brilliant customer service

I am very happy with the service I was given, I had updates on my order status on a regular basis, staff are very friendly and helpful, would def use again.
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Review by confirmed purchaser

Excellent telephone customer service

I ordered a highchair on 4 December with a view to receiving it before Christmas. I kept checking the order online and it stated 'awaiting fulfilment'. On the 19 December I decided to telephone to find out where my order was and I was advised that 'it was out of stock'. It would have been nice to have been informed of this beforehand however I received excellent customer service and actually ended up changing my order to a different colour highchair (a colour not featured on the website however I actually prefer the colour to my orginal order!). It is now 21 December and the highchair arrived this morning within the allocated 1 hour delivery window and my 6 month old ate her dinner in it this evening. Very pleased.
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Review by confirmed purchaser

Fast, efficient service

I bought 2 items from this store, which were delivered within a few days with no problem.

I would certainly purchase from them again:)
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Review by confirmed purchaser

Great service

simple to place order, good service, quick to respond to queries and informed me when order had been processed.
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Review by confirmed purchaser

Great service and low prices

Excellent service. Product could not be found cheaper else where. It took a little while to be dispatched but once it did, I got an hour time slot for delivery so didn't have to wait in all day. Haven't had to return any thing so can't comment on their aftersales service.
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Review by confirmed purchaser

Great seller

I bought a couple of child gates for my new home from tinytots. The delivery was very quick and everything well packaged. They seem to have a great selection of products. They were the only online retailer selling the Lindam Sure Shut Deco gates! Great!
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Review by confirmed purchaser

LOVE the pram! it looks fantastic and its so easy to use!

Really really easy to fold down, with just one hand. Big shopping basket at the bottom. Extremely lightweight and the breaks work fantastic, especially on buses!
The design of the pram actually looks nicer than it does in the catalogue!
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Review by confirmed purchaser

the star tells the story so far

I am not actually satisified with my experience at all. I placed an order ID is #102743 on the 23rd November

I tried to get into check what the status of the order was only to find I am unable to log on.

I telephoned yesterday and was told I would get a call straight back to tell me what was happening and not a word since until your email asking for feedback?

I await some indication as where / when /why
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Emily,

Thank you for your review.

We had tried calling you back yesterday but was unable to get through, so sent an email to the email address provided on the order advising of the timescales and alternative options.

As I have just explained on the telephone I will personally call you again tomorrow with an updated eta.

As a gesture of goodwill - for any inconvenience caused by the missing email and delay, we have added a Baby Art Magic Box to your order free of charge.

Many thanks,

Claire
Tiny Tots Direct
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Review by confirmed purchaser

not impressed

ordered book for toddler, the packaging was rubbish just a polythene bag, when it arrived the corner of the book was bent and dented. How could i give that as a gift?
www.tinytotsdirect.com

Reply from www.tinytotsdirect.com

Hi Leigh,

We are very sorry to hear of the problems you experienced with the packaging for your order and for any inconvenience it has caused for you.

I will be in touch with our warehouse to get to the bottom of this. We will get another book out to you free of charge this week and give you a call shortly to discuss the issues further with you.

Once again, apologies for any inconvenience caused.

Kind regards,

Steven
Tiny Tots Direct
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Review by confirmed purchaser

Fantastic

After finding the baby monitor I wanted the next challenge was to find it at a reasonable price. After searching the Internet high and low I finally came across Tiny Tots Direct which sold the monitor for £40 less than anywhere else I'd seen. I was chuffed when delivery was free, and it turned up within a few days. I'd highly recommend the website to family and friends and will definetly be buying from there again.
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Review by confirmed purchaser

I bought it. It turned up quick. Delighted.

Easy to buy. Turned up in perfect condition. Not much more you can say except I'd buy from you again.
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Review by confirmed purchaser

Excellent delivery service and website

Great product range, easy to navigate website and super quick delivery. Perfect!
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Review by confirmed purchaser

Excellent service

Excellent service, free delivery and recieved the product the next day. Would recommend using this website.
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Review by confirmed purchaser

Would buy here again

Cheap and when the delivery van was pinched enroute they sent replacements immediately with a gift to say sorry. Many thanks to Claire for sorting everything out. Would recommend to anyone!
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Review by confirmed purchaser

Fantastic service

Cheapest place for what I wanted service was spot on would def recommend
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Review by confirmed purchaser

Excellent, can't fault!

Wonderful help, great service and products!
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Great service and great price

Great easy to use website we had no problems finding all the bits we wanted. We found the stuff we ordered was the cheapest with tinytotsdirect over anywhere else on the web. Fast delivery and great help from customer support. Highly recommend.
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Review by confirmed purchaser

Great prices, fantastic service.

We ordered a Cosatto travel system and were pleasantly surprised at their fantastic customer service.

We requested a price match and the service we received during the process was fantastic, the team went above and beyond and offered practical unbiased advice (not always given at some retailers).

Next time we need anything for our baby big or small, our first stop will be Tiny Tots Direct.
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Review by confirmed purchaser

Fast, efficient, value for money- support our smaller retailers

Decided we were in the market for a Jumparoo (blame the other Mums...) and looked around all over the web. The usual big retailers had the new one for sale, but availability was patchy, and surprisingly web reviews like this varied hugely, even for the biggest baby retailers (no names mentioned). We felt that with some retailers they didn't actually want to tell you whether something was in stock or not before you ordered it, which seemed sneaky. In the end, we found exactly what we wanted with Tiny Tots Direct, the price was literally a few pounds more and we decided that we'd pay it with a smile- partly to support a smaller retailer, but also because their site was clear, they had what we wanted in stock, offered fast delivery, and just came across really well. We weren't disappointed- delivery was fast and easy, and we were up and running next day. Thanks Tiny Tots, we'll be back!

www.tinytotsdirect.com Details

About this company

We are a leading online provider of nursery and baby products aimed at children under 36 months. Based on traditional values our aim is to deliver high quality products, big brands and an outstanding service, whilst providing great value for money and a hassle free shopping experience. We offer a wide range of products, accessories and equipment, stocking all of your favourite brands, including Maxi Cosi, Fisher Price, Tomy, Cosatto, Quinny, Obaby and Lindam.

Visit Tiny Tots Direct

Contact information

Call us on: 0800 085 5840
We live here: Cranfield Innovation Centre, University Way
MK43 0BT Cranfield
United Kingdom

Category

Tiny Tots Direct is ranked 37 out of 75 in the category

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