Tkmaxx reviews

Tkmaxx reviews

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5.8
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A complete disaster

I bought a new jumper but it had holes in one of the arms, I tried to return it two hours after I bought and they refused with no clear explanation of why.
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To many faulty items

I've been shopping in tkmax for long time I've been to few stores in north west and the worst one is for customer service is in birkenhead and most of the items is either faulty or returned worn or holes or ripes on them I bougt a diesel shoe and it's just ripped within two weeks the quality is terrible no matter what you buy it doesn't last at all so if you wanna waste your money go there your not buying it cheap it's just full of faulty items I've even seen red circled markers on them saying faulty and there selling it nearly same price it's a false advertisement it's a faulty item shop
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TK MAXX you get 5 STARS!!! - because you treat your customers with respect

The times I have had to take an item back because it was faulty or I changed my mind - you CHANGED IT with no argument ! .. cash back no problem!

I really appreciate the way you treat me as a customer - respect :)

I will keep buying at your stores
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chewing gum

Visited the Newark store today. The lady at the checkout was chewing gum while serving customer.
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Worst online ordering service ever

I ordered a set of luggage on Sunday. I checked My Account and saw that it was "Released for Delivery". Then I got an email from them on Monday saying that my address hadn't come through the ordering process and asked me to provide my address. I did so immediately. On Thursday afternoon I got an email from them saying my order had been cancelled "because the items you chose were so popular they sold out faster than our system could update".
When I complained I got an email back saying they were sorry and my account would be credited with £5.99 to cover delivery on any future order.
Trust me I would NEVER ever order anything from them again.
What a shambles.
It's the worst online ordering experience I have ever had.
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Gorgeous bag without the price tag!

I have always been a fan of TKMaxx and was really impressed when I ordered a designer bag from them! It is totally this season, was 75% off and came within a week. Packaged very well and I use it every day. They kept me updated with delivery and the product was exactly as it looked on site. I know TK Maxx has had some bad press, but I just don't know why!
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Should say 10/10

I am so sold. I just got a VANS now jacket for £79.99. RRP around £200. Thats what ccaallll a a babarrggaiani.n.
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website is terrible

Just before Christmas they had a premium eye cream when the order finally arrived it wasn't even that. After basically being fobbed off about the mistake the same Cream reappeared on the website at a much higher price, I found the entire handling of the mistake terrible. I lost all confidence in them and wont be ordering again.
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Quality clothes, quick delivery, no problems!

Title says it all really, I received quality products, super quick delivery and generally didn't encounter any issues.
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Online - 1/1 experiences good so far.

Purchased a pair of trousers and a wooly cardigan and both arrived within 48hrs. The items were as described and the sizing on the site accurately described what arrived. All very good and excellent value. Cheers - will use again....
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deeply understand the company

Dear,
In order to complete my essay, I find this website and think it is very useful! so, please let me see this document and help me get a decent mark!

many many thanks

le xuan
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Very helpful staff

I was in the Rochdale store and the staff were very helpful in helping my son who is three. He needed the toilet (not the type you can just run outside for). They allowed us to use the staff toilet and were very quick in getting staff to take us. Hence no accidents thank god!!!!
Thank you
I did then go on to buy some thing as well, which I am very pleased with!!
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Appealing customer service

Displayed buy one of the angry women's managers in Cambridge store.
Absolutely disgusting rude behavior.
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they sell absolute rubbish.

I have purchased goods on a few occasions, never again.
Everything I bought was either broken or substandard.
As regards to the clothing it seems that they take the goods that retailers can not move or a last season's and try to sell them to the public at over inflated price's.
The last thing I bought was an emergency phone charger, I left it in the packaging untill I need it, surprisingly in an emergency. And guess what it didn't work. Thanks tkmaxx.
Will never set foot in the place again.
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Customer service, what's that?

They used to charge for bags, you're hardly going to carry your clothes out of the store are you? They presumably found it wasn't good for business and dropped this.
However, they now only allow 14 days to return items for a refund, very poor by general retail standards these days. Most stores offer 28 or 30 days. Even over Christmas they would not extend the 14 day refund period, bah humbug,
I got caught out this time, as it used to be 28 days. My son and I had Norovirus over Christmas and New Year, so could not have returned within 14 days.
They have no regard for customers, so shop elsewhere, presumably the goods are items they couldn't sell elsewhere anyway!
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tell lies about returns policy

I went into the store in Bolton to return a Storm Digi Watch as it was faulty. This is the third time I have had to return these watches as only 1 out of 4 I bought is still working. These watches where supposed to be Christmas gifts.
I turn up with another watch, which had stopped working but could not find my receipt. The item was still with its tags and in a protective wrapper, The Manager looked at the item and refused to give me a refund, as I did not have the correct receipt with me.
This is complete lies as you do not need a receipt for an exchange or a credit note and as long as its faulty and you can prove you have bought the item from TK Maxx they should honour a full refund. Just ask Consumer watchdog regarding the "sales of goods act".
I had a headache, was not in the mood for an argument with the Manager, and walked away. It turned out that I had the correct receipt with me after all and went back to him.
He tried saying it is not the item on my receipt as they are not the same price. I told him the watch he is selling has the wrong price tag on it. I proved him wrong and received a full refund.
It turns out that TK Maxx is selling the same watch at completely different prices as they were Selling the Storm Digi for £29.99 and I paid £16.99. In this store, there was on the shelf the same watch at these two different prices.
I received no apology from him for messing me around.
I will be contacting Trading Standards and Consumer direct about them and their returns policies.
You can get some good deals but you need to check prices and I would never buy a watch there again as I had to return all but 1. So I now need to go Xmas shopping again.
Not happy one little bit.
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Always a pleasure to shop with them

I been shopping with Tkmaxx for about 3 years now and never experienced any problems at all. They have bargains all year round and returning items ordered online to their store is a bonus as you don't need to worry about P&P costs. Is a shame they don't do worldwide delivery but perhaps in the near future they will. I recommend them to everybody!
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bargains galore

Love the shop , love the bargains , the staff are great too .
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I Love This Store!

I hardly ever shop here for myself but I always find gorgeous clothes for my boyfriend :D On the odd occasion you find some awesome bits and pieces too. So glad I have one in my high street :P
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Jumble sale

You find the odd few bits which are half decent and yeah they have the big brands at small prices but the store in Exeter is like walking into a jumble sales the layout of the store makes no sense there is tuff everywhere and in some cases you literally have to dig your way through a pile of stuff to find what you want.

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Tkmaxx Details

About this company

TK Maxx – shop for designer handbags online or discover more about our concept and our stores

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Tkmaxx is ranked 671 out of 741 in the category

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