One is asked for so many "rate me" feedbacks after either an indifferent or just an ordinary service so it was very nice when I filled in a comment caption to find it was first of all read but then ACTED upon straightaway, so thank you apologies on my part for taking this long to reply!
I have used TLC Electrical on many occasions and they have always delivered in every sense and very quickly. I had a damaged item on the last delivery but it was replaced the next day with an extra for the inconvenience caused. you can't be fairer than that!
Before ordering on the internet, I phoned your company and spoke to one of your agents. He was courteous, professional,and very helpful. Your website was easy to navigate, and best of all the products were about half the price as similar ones in Dublin, although the toggle switches were not available here. The switches are a great addition to the house, and look great. Finally, as many of your products are not available here, I would highly recommend TLC Electrical to anyone I know.
The price of my order was very good. The communication from TLC was good and the delivery fast. I would definitely use this company again and have told others to look up when needing electrical items. Other companies could learn from TLC.
The web site was easy to negotiate, and the technical and sales staff were really helpful and the speed service was so fast.
Less then 24 hours after ordering the heaters they were on the wall, working.
From the deep south to sunny Scotland
I am a domestic customer, buying products for my home. I appreciate the range of products and the ease of use of the website. The real test though is when things go wrong - two of the light fittings I ordered were received damaged. Following my email to customer services, replacements were despatched immediately and I was sent an email with full instructions on how to return the faulty items, including a link to download a prepaid First Class returns label. I was also notified when they had received the faulty goods back. All this without the need for me to make a single phone call. I am very happy with this level of customer service and have no hesitation in recommending this company to other potential buyers.
I finalised my order around half past four Wednesday afternoon and Parcel
Force sent me a text at quarter to nine Thursday morning saying they were going to deliver within 90 minutes. And they did :-)
Cant fault the service provided. Item was delivered early and i was able to track it even though before i had time to track it it had been delivered. I had an email to say it had been despatched in less than an hour from ordering. Perfect. Would definately use again and recommend to others.
A friend was in urgent need of telephone extensions and I have the skills (from some time ago!) to do the job. However, I found that I couldn't source black telephone cable of suitable quality in any local commercial or trade outlets and so went on-line to try the usual Ama-Bay web sites. Very disappointed to find only rip-off prices for often poor quality equipment. Reverted to trying to Google other suppliers. After a few more disappointments i stumbled across www.tlc-direct.co.uk.
I checked out their stock on their easy to use web site, found exactly what i was looking for and easily ordered on-line within minutes. Great stuff!
I was even more pleased to find that their service was fast and efficient, communication was excellent and the kit i received was good quality and just what i wanted. Order placed - to -job completion and happy mate time, 3 days.
I wish that there were more companies like this around today. I really do.
Thanks TLC direct. I willingly recommend your company and I will certainly use your services again.
This is the second time I have used this company and I have been very impressed both times. The product range is very good and the website nicely laid out. On each occasion I have had rapid acknowledgement of my order and on this occasion because the order didn't go directly through I had a very helpful e-mail letting me know this the same evening. To top it all my delivery arrived the next day! Well done. This is the best web experience I have had in ages.
Wow found a brilliant supplier.been looking for good quality festoon lights for my garden. Found TLC made order couldn't believe it when it arrived the next day. A perfect transaction ! Treated with tender loving care" all ready made a wish list from Contact catalogue.
Having experienced on-line shopping with TLC Electrical a number of times, I will certainly use TLC Electrical for all my future electrical requirements. The whole process of ordering through to packaging and delivery has been so professional. The quality of the products have been consistently high and prices very competitive.
I ordered some electrical switching equipment for my kitchen late on Tuesday night from TLC's easy to use website and I had my items by noon the following Thursday. This is how to run an online store - you pay your money and the stuff you ordered arrives when it is supposed to. So many others don't seem to be able to manage the basics, so thanks TLC - for restoring my faith in online shopping.
I was looking for a cooker splashback and as normal I researched through Google The name TLC elelectrical came up and after looking at their goods and of course the prices and decided to give them a go.
I placed my order on Sunday night and on Tuesday morning I received a text from parcelforce stating the item would be delivered within 90mins. The item arrived very well packaged in pristine condition with fixings etc to complete the job.Fitted within minutes and looks really good and only one third of the price of others.
TLC have given me a very fast service and really good customer satisfaction I do rate this company very highly and will certainly use again.
I ordered two Guard Cams on line late on a Thursday night and they were delivered on the Monday morning. One had a fault so I sent them an email the following day. I received a reply a few hours later inviting me to phone to arrange a suitable time for uplift. On the Thursday morning I received a replacement and the faulty one was uplifted. I'm really impressed with their service and it was the best price too.
good company to deal with, fast efficient service, excellent product and information
Ordered at approx. 20:30 on Friday evening, arrived 10:00 Monday - Excellent service!
The website is good and allowed me to find the product I was after - a wireless programmable thermostat. This arrived promptly but unfortunately was faulty. TLC responded quickly to an e-mail and told me just what to do. I posted the faulty unit back on Wednesday morning and the replacement arrived Friday lunchtime. Very impressive.
It is my first time at purchasing anything from TLC.
I found their website very easy and straightforward to find your way around, with
extremely good illustrations/photographs of their products.
I purchased electrical sockets and switches and consider them to be at excellent prices, and the quality will not disappoint. My postage was free, I placed my order order on a Tuesday evening and it arrived first thing Thursday.
I will certainly be returning as a customer again, thank you.
exceeded expectations, excellent value for money, even attention paid to the packaging when delivered, full info on keeping me up to date via tracking and even a text message to advise me delivery in about 90minuets, this is the best service I have ever had anywhere they did everything to please. Many thanks TLC and all your staff
I've used TLC Electrical for years. Their web site (TLC-Direct) is easy to use, there's plenty of useful information - in addition to a wide range of products and their prices are keen.
What really helps (for me) is that they deliver - fast! My last order was in my hands less than 16 hours after I ordered it.
Try them. I'm sure you won't be disappointed.
TLS have delivered two products over the past year and each time has resulted in a positive experience including bright but respectful personalities providing good lighting equipment advice. TLC appears to have expanded organically and they have maintained their excellent culture.
Hi, I bought a Dimplex Downflow fan heater on line from TLC Electrical Distributors and it is super and warm no cold bathrooms anymore. Looking forward to winter now!! It was a very good price and very easy to install (well my husband made it look easy anyway - a little beyond my capabilities I'm afraid). It arrived very quickly too, the speed of it quite took my breath away. Will certainly try them again when I need anything electrical. Bye for now.
A product I bought from TLC Electrical developed a fault after 11 months which was not their fault. I Emailed them late on Bank Holiday Monday and by Tuesday afternoon a replacement had been received. There was no debate, no hassle and an excellent response.
after reading the description on TLC website and reading previous reviews I went ahead and placed my order,my parcel arrived very well boxed within two days and tracking was very easy.The item was as described and I am highly delighted especialy with the price after viewing similar items on other sites , I would recommend TLC to anyone
I've only had one order so far, but will order again. I already passed the catalogue over to my neighbour whose shop is being refitted. She too will order and I've not yet studied the catalogue.
GU10 LED at £3.25 each? My local electrical supplier offers a 'good price' of £10.30 each if I buy 10+ That's a big difference in costs.
I was very pleased with the quality of my order and the speed of delivery was almost startling and arived in less that 24 hours
I won't hesitate to forward you information ot others who would be interested in your stock Thank you
Having found the TLC website I easily found what I was looking for at a great price, with secure payment and fast delivery.
From the moment my order was placed everything was perfect.
I would whole heartedly recommend TLC to anyone. A very professional service provided by the entire team.
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