Tomtom reviewed by

London, GB

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Annoyed as Hell - Worst Customer Service Team EVER

Lost my SatNav charger 4 days before I was moving house (300 miles away) So I panicked like you do and bought one off the website as it said it takes TWO WORKING DAYS TO SHIP. What a load of s***. Ordered it Monday the 6th of August .. didn't come until I had already moved on the 13th of August. A WEEK LATER NOT TWO DAYS.

Luckily my mum had a spare charger so I used that to find my way to my new house. So I obviously had no use for the new charger anymore. I ASKED how to ship it back they said "you need to send it" that was it, nothing more. So my mum paid £5 to ship it back via Royal mail. 3 weeks later still no refund. Customer service was appalling to be honest.

Apparently I was supposed to ship it back via their courier service but this wasn't what I was told to start with otherwise I would have obviously done that and saved £5. So all in all.. it took over 6 weeks to get a refund JUST for the charger. They said they'd refund me the £5 P&P fee since it was their fault they gave me the wrong information .. never received it. Sick of them all now to be honest will never ever use them again.

Buyers stay away, not worth the time hassle or your money.
1
Henriette Knudsen found this review useful
    Comment (?)