Ordered 4 toners online, received a confirmation email and nothing more! After a month I have just called and all they can say is they have no tracking number, which is obvious as the toners have never been despatched! Shoddy and inefficient and not even prepared to compensate for their error. I asked for refund and going elsewhere.
Ordered a month ago, paid in full instantly best part of £400, still no toner, no communications apart from a vague response to my email, never answer the phone and when they do theres 'been a warehouse problem' and they are on there way - 4 times now. Avoid like the plague, not worth the hassle and will tell everyone who cares the same!
I have bought from these people a couple of times now. On every occasion they have been slow. This time I phoned when i placed the order and asked for an ETA. They have we one and it was not met. They are now not answering the phone.
I have ordered elsewhere. Hopefully I will at some point receive either my toner or my money back from Toners for less.
I can not fault the company at all, I ordered online and experienced a problem with payment (at our end, not there's!), I called through to the office and the lady was very helpful, found my order details quickly and efficiently and the order was completed. The item arrived securely and quickly. Will use again.
Ordered products 12 May. Contacted them 28 May to find out why it hadn't arrived. Was told that they hadn't had any stock for ages and weren't expecting any in soon, and they were surprised I hadn't already been contacted. Confirmed that they would refund my order. Rang again on 3 June as there was no refund in my account, was told that it would be at least seven working days. It is now 10 June - nine working days after they agreed to refund my payment - and they still haven't refunded my money. I have emailed again (although they haven't responded to any email I have sent) and I will ring again tomorrow.
Worst company I have dealt with in quite some time. Avoid.
I RECENTLY ORDERED A WASTE CARTRIDGE FOR MY SAMSUNG CLX2160 PRINTER. I WAS PLEASANTLY SURPRISED BY THE EFFICIENT ORDER DESPATCH SERVICE FROM TONERS4LESS. MY TECHNOLOGY WAS UP & RUNNING SMOOTHLY AGAIN VERY QUICKLY! I HAVE YET TO TEST OUT THE COLOUR TONER CARTRIDGES FROM THIS COMPANY. THIS IS A GOOD POSSIBILITY IN THE FUTURE. MANY THANKS TONERS4LESS
placed an oder on 10/05/2013 hard no reply about my order phoned and was told there was a problem but expected to be recived within 5 days 5 /6days later still not recieved my order phoned and was given the same reply that there was a problem with the product and would be anothere 5 days have had no infomation sent to me from the companie and from myself phoning them have asked for a full refund wonder how long that will take
Have used toners4less several times and have always been happy with the service. The delivery was 1-3 days but came next day with progress emails to let me know when I would be reciving the order. Can't fault the service.
If you need toner DO NOT purchase them from toners4less. Having spent a small fortune on toner I would have thought they'd at least delivery the goods but no. They took the money immediately but haven't shipped my order. I have rung them to chase up the order but have only been able to leave messages (which nobody has bothered to get back to me) and countless emails (which again nobody has replied to). Appalling customer service all I want now is my money back but because nobody can be bothered to get back to me is proving v difficult.
I needed my toners in a rush but I ordered the wrong ones. When I received them, I rang and told the girl that I was desperate and I had made a mistake when ordering and she sorted everything for me by next day Your a lifesaver Mel Thanks a lot.
Having just received my inkjet cartridges 2 days after placing my order I am highly delighted ! The price was the best I could find on the internet , the staff were extremely friendly and helpful and the overall service was second to none. It's a highly recommended from me !!!! Thank you, I'll definitely be back when I need some more - freephone as well :-)
Like other reviewers here, I placed an order for toner that was shown to be in stock. Three weeks later, it still has not arrived. Contacting their customer service did nothing so far. Judging from other reviews, it looks like they routinely don't honour their orders.
Placed an order for toner on 7 August 2012. It was roughly the same price as a competitor but offered free delivery. The website states that delivery takes 3-5 working days. I needed the toner ASAP so decided to buy.
Over 2 weeks later, no toner and no email or communication. Money had been taken off my card. I emailed them on 22 August 2012 to chase. They respond the same day and say that the toner was out of stock and had been for a week or so (!) which didn't explain why it was in stock when I purchased. They promised to dispatch it overnight via courier as soon as it arrived by next week.
However, over 2 weeks later, 7 September no less, there is no further communication and no toner. I frankly give up and cancel the order. Still waiting for a refund. NO toner, NO delivery, NO courtesy and NO customer service.