I was recommended the Germ Drive overdrive pedal by a friend who'd also bought it from ToneWorld. It was out of stock so I filled in a form to be notified when it was available, which I was. I ordered it and it arrived the next day, free delivery.
I wouldn't necessarily ordinarily buy a guitar blind but it was a Martin and therefore quality was assured but what was really good was though I didn't request next day delivery the guitar arrived very soon after I'd ordered it….excellent service...
Took an online punt for an Eric Johnson strat.No need to worry,guitar is brilliant and the guys at Toneworld actually take pride in what they do.I will look at Toneworld first for any other online purchases,great to deal with.
I gather that the shop is better than their on-line presence.
I think I said it all above!
I ordered a PRS SE SC245 spalted maple from Toneworld online in the morning,cheapest price i saw,and received it the next morning.Very quick delivery,guitar in perfect condition and set up great,and not even a dent or tear on the box which was a surprise! Can't fault toneworld or courier.
I've just baught a limited edition cry baby, it arived promptly to my order and with great care. The pedal arived in layers of bubble rapping, so you know that it was cared for! I would defiantly buy from them again! Great service for great prices!
Bought a Suhr Riot distortion pedal from Gary & Rick at Toneworld, ordered online. Instant delivery of course (FOC), and although the pedal doesn't normally come with a manual (it's available as a download online), they'd even bothered to colour print it and include with the unit. Exceptional service, and even a battery included - already inside, connected, so the pedal was ready to use on opening the (extremely well-packed) parcel..
Faultless service from some of the most professional guys in the industry - can't recommend them highly enough.
Had a superb buying experience for some midi gear with Toneworld. Trouble is, I couldn't get it to work properly assuming it had a fault. One quick phone call later it was back on its way to Manchester and even though it turned out my problem was pilot error (fail on my part), Dave and Gary sent me something else I was after by return of courier. Incredible customer service all round - seriously, customer for life now.
Their product range is great - stocking a lot of stuff you just can't get anywhere else, and nothing is too much trouble for them. Just wish I lived a bit closer so I could go in and shake them by the hand. Or maybe even give them a hug :).
First purchase with Toneworld (pressie for discerning guitarist son) couldn't have been easier - with my order arriving safe and very well packaged within 24 hours. Their site and service with features like order confirmation and tracking wholly professional. Very happy customer.
I've spent hard-earned money with Rick and Gary for more than twenty years and in all that time they've supported me in what I've wanted to achieve, never tried to talk down to me when my knowledge was less that theirs, and always treated me like a friend rather than a customer. Great people, great selection of gear, and total support. Any other store needs to learn by their example.
This was the first time I have used Tone World and I couldn't be more impressed. The checkout process was flawless, communication regarding my order was prompt and the item was delivered within 3 working days of ordering. Highly recommended!
I recently purchased a SBMM JP70 Green Burst from Toneworld, after countless days of searching for the model I found Toneworld. 2 left in stock, so I purchased. Next day delivery, the works. Because they're technician wasn't on site on my day of purchase, they gave me a call to tell me my order would be a day late, but I was entitled to a free set up, action adjustment, re-stringing to a gauge set of my choice. Of course I took their offer, and still received my item bang on the day after next. Guitar arrived in excellent condition (new) and was set up perfectly - Best guitar i've purchased yet! Thanks Toneworld! Would buy again from you.
Only UK stockist of RJM Music products. Ordered RJM Mastermind and it arrived the next day with free delivery. Great product. With a subsequent enquiry, they took the trouble to e-mail RJM in the USA and rang us back the next day with the answer. Great stuff!!
Sent an email via the website enquiring about a Godin 5th Avenue Composer GT they had in stock. Got a swift response and answer to my question. I ordered online and was kept in the loop regarding shipping. a hassle free shopping experience. Will definitely shop with Toneworld again.
I would look here first if I need any gear in the future and would consider driving for three hours to visit this fab shop.
I bought a American Deluxe Tele from Toneworld - I've visited thw shop, they are nice people, but they didn't have in what I really wanted.
Some months later, I saw that they had a Tele in stock, perhaps I missed it when I was in the shop, so I ordered it online late at night. They rang me up next day to check what set up I wanted, string height, string thickness. The Tele arrived the next day, beautifully packed.
Great service and not the first time I have bought from Toneworld. I bought a Mono gigbag from Toneworld last year and it arrived next day too.
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We are committed to providing exceptional customer service, every item purchased from us is thoroughly checked before dispatch and packaged securely. We love Gear and what you to be 100% happy when you receive your new toy!