Tons of Tiles Ltd reviews

Tons of Tiles Ltd reviews

Excellent
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Review by confirmed purchaser

Fantastic service!

I was really impressed with the service and speed in which our order was dealt with. Having sent an email enquiry regarding a tile I had a next day reply and was able to place my order. Very helpful!
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Review by confirmed purchaser

fantastic service

We have now used Tons of Tiles several times, their staff are always helpful and the service and delivery are great.
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Review by confirmed purchaser

Lovely tiles

I bought country patchwork tiles for my kitchen and they are beautiful; I was surprised by their thickness, they are sturdy and good quality and were packaged well and delivered v. quickly. Excellent value.
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Review by confirmed purchaser

Always fast delivery, properly packaged and lovely tiles

Thanks for all the samples I have ordered recently, they have all arrived quickly and all are lovely. Hope to make a final decision soon, and I will definitely be ordering from Tons of Tiles
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Review by confirmed purchaser

Wonderful service!!!!

Would definitely use again and would recommend to anyone. 1st class service.
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Review by confirmed purchaser

Perfect! Fast service, friendly and well-informed staff, great product, great price.

I don't like writing reviews but you guys deserve one. Brilliant service, product, price. Would def recommend (and have done already!)
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Review by confirmed purchaser

Great quality / speedy service

samples arrived next day. high quality products at a reasonable rate.
delivered on time
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Review by confirmed purchaser

good value for money

Easy to order samples on line. Tiles are nice and good value for money. I haven't ordered the tiles yet but will probably do soon
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Review by confirmed purchaser

Great customer service

I ordered tiles but then had to cancel the order due to a change in our plans. Albie was fantastic - he promptly cancelled my order (which was sitting on the lorry ready to go out that afternoon) and refunded the order straight away, no questions ask. I would not hesitate to recommend this place.
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Review by confirmed purchaser

very fast service, but only quarter tiles sent in some cases- no good for patterns!

Delighted with the speed of the service, but frustrating to only be sent a quarter of larger patterned floor tiles, and half of one of the border ones. We've ruled out some samples on the grounds that it wasn't possible to get a sense of how it would look! The whole point was to try them in the relevant.room to get a sense of how they would look. Would much rather pay the cost of a whole tile than 99p for an incomplete one. Samples like this for plain ones are fine, but doesn't work at all for patterns. Thanks for the otherwise excellent service though!
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Review by confirmed purchaser

Saved a fortune compared to Topps Tiles and delivered 2 days later compared to 7-10 days.

Never heard of tons of tiles before but having chosen the tiles we wanted at Topps Tiles we would have bought them there but there was a 7 to 10 day wait; which gave us time to think about them. Which gave us time to check out the web. Which allowed us to discover tons of tiles. Couldn't believe the price, nearly half that of ToppsTiles, and they could deliver in 2 days. They duly turned up on time as stated. Excellent service.
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Review by confirmed purchaser

Unanswered email

Sample tiles were received very quickly. Unfortunately one tile was sent in the wrong colour. I tried calling but couldn't get a reply so emailed, but still no response.
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi,

Sorry to hear there was a error with your sample order.

Our team are always available on 01752 785623 during our opening hours and will be happy to help with your order. We are unable to find your e-mail, if you would like to send it again to sales@tonsoftiles.co.uk a member of our team will reply/contact you a.s.a.p.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

love the tiles hate the cost of delivery.

This is the third order I have made the internet sight is excellent, easy to use and order from.
Choice of tiles as good as I found.
Delivery cost was much too high because my address is west of Scotland although not remote or island yet I pay over £80.00 for a delivery whatever the size. As it is delivery took 1 more day than predicted which was not a problem living where we do we are used to this but object to paying extra on top of this.
My last order was small and aprox. 20 of the tiles had chips or worse in one corner my builder used them for cutting to put at the edge, I have a couple left should you want to see the damage.
Love your sight and tiles but too expensive to use all the time because of delivery.
A McArthur
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Anne,

Thank you for your review.

Unfortunately on rare occasions our carriers do charge extra when deliveries fall into certain postcodes. We never make any money on our delivery charges and only ever charge our customers what we ourselves are charges by the carrier.

We are always happy for customers to arrange their own shipping/collections should they wish to do so.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

Sample service not great - part of a patterened tile does not help making a decision!

Requested a sample of a patterened tile and received a quarter cut of the tile which is probably fine if you are thinking of purchasing plain tiles for colour match etc however its a bit pointless when looking at a 33 x33 cm patterned tile! Does not make it clear that you will only receive a part of the tile either. As a consequence I ordered a further sample tile from another supplier - received a whole tile which helped make the decision and I placed an order with that company (Tile Supply).
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Eleri,

Thank you for you review, we are sorry to hear you were not satisfied with your sample tile. We do understand that in some instances a full tile is more helpful but are restricted by weight and postage.Our IT department are currenty working on a new "full sample tile" option on our website which we hope to have up and running soon.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

Excellent

I bought some samples and ther arrived on time and in a good conditions. I will be buying my tiles with them.
:)
very happy
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Maria,

Thank you for such a great review, we look forward to hearing from you.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

Amazing service !

Excellent range of tile at good prices. After shopping around local tile shops I was unable to locate the colour of tile I wanted. Tons of tiles had exactly what I wanted. I would highly recommend ordering your tiles from here. Very quick delivery times also !!
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Pamela,

Thank you for taking the time to leave us such a great review,

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

Helpful, friendly and willing to help.

This company is very obliging, set sample and received next day.
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Tony,

Many thanks for such a kind review. Our team will always do their best to help you in any way possible.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

An excellent range of great quality very reasonably priced tiles.

I've been very impressed with tons of tiles and would recommend them without question. The tiles we bought are beautiful high quality and considerably cheaper than the same tile available in other high st stores. Customer services were extremely helpful and friendly. Delivery was swift and the delivery man carried the tiles inside for me. They have just been fitted and look truly lovely. Fantastic all round.
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Stephanie,

Thank you for such a great review. Please keep us in mind for any future orders.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

unacceptable packaging!

The tiles are nice and the delivery was smooth, however I am deeply disappointed with the packaging. The tiles have, each one of them, a layer of wax/plastic stuck on top. They told me it is applied to avoid them to scratch during transportation. Of course they need to be protected, however there are better methods to do so. I will have to spend hours to clean them before they can be fitted on the wall. Please think twice before buying from this seller. If you order many you will have to take into account the extra time needed to get reed of the stuff/glue they put on top. Good luck to anybody in my same situation.
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Diana,

Anti-scratch protection is a standard procedure applied to nearly all tiles at the time of production to avoid any damage to the face of the tile during transit. Tiles purchased from any retailer will normally have some type of protective coating on them and this is not unique to our stock.

We can also assure you that NO EXTRA TIME will be needed when applying these tiles. The tiles can be applied to the wall and grouted as normal. The anti-scratch protection will wipe off easily at the same time as cleaning off any excess grout.

We hope this helps to explain that there really is no need for you to spend extra time cleaning the tiles before they are applied.

Please do not hesitate to contact our team on 01752 785623 if you require any further assistance.

Kind regards,

Tons of Tiles
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Review by confirmed purchaser

Fantastic

First time I have used Tons Of Tiles... Absolutely faultless.... Great value, quick postage and not one broken tiles!! I never leave reviews but thought it fair for this company!! 5 stars! Thank you!!!
Tons of Tiles Ltd

Reply from Tons of Tiles Ltd

Hi Christopher,

We are so glad to hear you were happy with our service! Thank you for taking the time to leave us a review.

Kind regards,

Tons of Tiles

Tons of Tiles Ltd

About this company

If you’re giving your space a makeover in the new year, you’re sure to find the very latest tile designs for your walls and floors at Tons of Tiles. One of the UK’s leading importers and distributors of quality ceramic and porcelain tiles, the company’s products are imported directly from leading factories in Spain, Italy and Portugal, so its prices are competitive too. Although Tons of Tiles specialises in crackle glaze and metro tiles, there are hundreds of up-to-date designs and finishes to choose from to give your room scheme an on-trend look, including flat and Victorian metro, polished porcelain, glass mosaics, slate and metallic finishes. All the designs are sold through Tonsoftiles.co.uk, and you are guaranteed quality customer service – including next-day delivery on all product orders that are placed in the UK* before 1.30pm on the previous day. You can try out different styles before you buy, with samples of all tiles available for only 99p each, with free postage. These will arrive within 48 hours** and it’s the perfect way to ensure you’re happy with your choice before ordering. Once you’ve decided on your tiles, placing an order is simple. You can buy through the website or alternatively call 01752 785623 to speak to one of the Tons of Tiles customer service team.

Visit Tons of Tiles Ltd

Contact information

Call us on: 01752 785623
We live here: Units 3-4, Drake Mill Business Park
PL6 7PS Plymouth
United Kingdom

Category

Tons of Tiles Ltd is ranked 42 out of 141 in the category Bathroom

Tons of Tiles Ltd is ranked 61 out of 119 in the category Decoration and Interior Design

Tons of Tiles Ltd is ranked 9 out of 20 in the category

Tons of Tiles Ltd is ranked 354 out of 1032 in the category Home & Garden

Tons of Tiles Ltd is ranked 42 out of 95 in the category Kitchen

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