The tiles I ordered were excellent value for money, delivery was fast but they arrived with some tiles broken do to the poor way they were packed. Because I ordered 11 boxes of large tiles they were on a pallet, some lying flat, some on there side and some on their short edge then shrink wrapped but with no banding. because they were not banded they had moved while in transit and some tiles had spilled out of their cardboard protection. These were the tiles that had broken. However, upon checking there were some extra tiles supplied which I assume was to cover any expected damage in transit. Overall I am very happy with my tiles and service given - shame about the poor packing.
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