Tons of Tiles Ltd reviewed by

1 Reviews

Review by confirmed purchaser
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trustpilot stars
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trustpilot stars
Review by confirmed purchaser

Description of tools and supplies are left to be desired and delivery service should be improved

As the delivery was quite expensive, we wanted to make the most of it and add adhesive, grout and tools part of the order. The site lacks of very vital information for the non professionals. I had to check various competitors' websites to determine my needs. A few examples: no colour swatches for grout, no info on surface area the products will cover, difference between various products etc.
The other disappointed thing was the delivery. We live in a maisonette about the shop and the delivery man left everything on a pallet in the alley way refusing to help (he said that it was not his job) leaving my partner to carry 250kgs worth of products alone up the stairs to our home. It would have been for them to be willing to help carry everything to our front door.
Overall website can be a little clunky and maybe could do with being updated.
    Tons of Tiles Ltd
    TrustScore 9 / 10
    1,012 Reviews

    Reply from Tons of Tiles Ltd

    Hi Paul,

    Thank you for your feedback, we are currently in the process of building a new website and will be improving some of the areas you have mentioned in your review.

    Our deliveries are run on a "kerb side" service and the drivers are unfortunately not insured to carry goods into properties.

    Our full delivery terms are explained on the delivery page of our website: http://www.tonsoftiles.co.uk/shipping.php

    Kind regards,

    Tons of Tiles
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