Tons of Tiles Ltd reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Nearly got it right!

After looking at what seemed like thousands of tiles in all our local DIY stores and the mulptiple specialist tile retailers, we were delighted to find something we thought was just right in every respect including price. We ordered a tile sample on line which was received next day and decided to place an order. As we live in a cul de sac with a narrow road we phoned the order through to check that the order would arrive on a suitable vehicle (7.5 tonnes). 40 mins before arrival the driver rang us and when asked said he was in an 18 tonnne lorry! After much difficulty he did manage to get to us, only to find that the wrong goods had been sent. Thankfully after several phone calls and many apologies correct item arrived next day on a van!
It all ended ok but attention to detail would have saved lots of hassle and extra transport costs paid by supplier!
Delighted with the products though and would thoroughly recommend.
    Tons of Tiles Ltd
    TrustScore 9 / 10
    1,012 Reviews

    Reply from Tons of Tiles Ltd

    Hi Ron,

    Thank you for your review.

    Sorry you did not experience our normal service. We would like to confirm that your address and access details were passed on to the carriers and a 7.5T lorry was requested.

    We hope that any errors were dealt with efficiently and quickly.

    Kind regards,

    Tons of Tiles
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