After looking at what seemed like thousands of tiles in all our local DIY stores and the mulptiple specialist tile retailers, we were delighted to find something we thought was just right in every respect including price. We ordered a tile sample on line which was received next day and decided to place an order. As we live in a cul de sac with a narrow road we phoned the order through to check that the order would arrive on a suitable vehicle (7.5 tonnes). 40 mins before arrival the driver rang us and when asked said he was in an 18 tonnne lorry! After much difficulty he did manage to get to us, only to find that the wrong goods had been sent. Thankfully after several phone calls and many apologies correct item arrived next day on a van! It all ended ok but attention to detail would have saved lots of hassle and extra transport costs paid by supplier! Delighted with the products though and would thoroughly recommend.
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