The tile were delivered quickly and they look even better on the wall than on the website.Perfect.Thank you.
I will recommend this tile shop to anyone who needs well priced but also stylish tiles. Having looked around a lot of tile shops I was amazed at the selection. Well done!
I ordered on the Sunday night and received my order on the Tuesday morning, in less than 48 hours, hows that for service. I was really pleased with the samples, all the colours were true to the illustration on the website and I've decided to go with these Laura Ashley Artisan tiles for the kitchen walls, they're just perfect.
Great tiles, the turn around of getting your samples is super fast and when I call in there's always a helpful/friendly person to advise.
I will be redecorating two bathrooms in 2014 and I will no doubt be using Tons of Tiles for the tile order.
I ordered tile samples on Monday and they arrived within 48 hours. Fabulous service and absolutely fantastic prices, best I could find on the internet. Definitely order all my tiles from here from now on.
When the order hadn't turned up in the alloted time we were told that it was in the hands of the courier. When we aked TOT to check with the courier they confirmed they had and we were told driver was stuck in traffic. They then let slip that they hadn't called the courier but 'assumed' that was the delay. We received a call from the courier ourselves who said they had not been in contact with TOT. Tiles are great but just would like a little honesty.............not too much to ask is it?
Tons of Tiles had the zanzibar tiles I wanted and at a much cheaper price than other outlets. Even with the delivery charge they worked out at half the price I was going to pay. The delivery was made on the time stated and the tiles were in good order.
The only thing to be aware of, if you have any unused full boxes of tiles it is up to you to return them at your cost which in my case having 1 full box left would cost more than the tiles were bought. However, I would still highly recommend buying your tiles from Tons of Tiles.
This is the second time I've used Tons of Tiles. They have a wonderful selection of modern tiles at affordable prices and delivery is very fast. Unfortunately this time the delivery man working for the independent carrier had an appalling attitude which requires reporting. Other than that I would recommend this company to friends, in fact I have done so already.
I'd heard about your website from a friend .
I was looking for a particular retro metro tile.
It was easy to order a sample, communication was clear and I was kept up to date with the status of my order.
I was happy with the samples. A great selection to choose from. I was so happy I decided to order not just for my bathroom but shower room too.
I would recommend this company to others .
I saw the tiles I wanted on the website after reading a review from others.
Was nice to be able to talk to a human being direct, on a standard, national rate line. Always felt as though the person I was speaking to on the 'phone knew what they were talking about and felt like they wanted to help, not just sell.
Rating 4 stars but I would recommend the company to others.
I rang the company to verify the tiles I was looking at on line were as described. I spoke to a very helpful lady who was also very knowledgeable. I ordered some samples that evening and they arrived very quickly well packaged and with information stickers on them, unlike some other suppliers. I will certainly buy the tiles from this company and would highly recommend them.
Wide range of mosaic tiles to choose from, lots of designs, colours and prices. Slightly frustrating that the website resets itself each time you click on a product so that you have to repeat all the search criteria again. Very good sample service for £1 you get a decent sample (about 20 mosaic tiles) so you can get a really good idea of what the bigger square will look like, also important for the mixed tiles as you can see each colour properly. The main order arrived in 2 days, complete and unbroken. Overall an excellent service at competitive prices, would definitely use again. Helen
I made an order for tiles and they arrived the following day. Unfortunately there was one box missing, I contacted Tons of Tiles and they delivered the missing box on the next working day. Great service will use again.
The order arrived on time and well packaged.
We saw the tiles we wanted, found them on Tons of Tiles - best price around. After reading some reviews, and as we're in the north of England, we wondered about ordering. We placed the order on Sunday night and the tiles arrived on Tuesday afternoon, as arranged. Exceptional, thanks. We'll order from you again.
Tons of Tiles are brilliant. Our order was received on the required date and was carefully packaged. We required only 3 square metres of tiles for our kitchen. Including delivery, the cost was under half that of a local dealer, and £60 cheaper than Topps Tiles. We could not be more delighted with your great service. Thank you.
I was worried about buying online as I prefer to see goods first hand. However I'd searched several tile stores in vain to find replacement border tiles for my bathroom and as a last resort searched the internet. The photo shown in Tons of Tiles wasn't too clear but I took a chance and ordered. My order was delivered within the company's stated time and I was particularly pleased to find that they'd been wrapped so securely that there were no breakages. Well done!
She also says they were efficient, polite, helpful and easy to communicate with but most importantly, good value for money. Not sure why she cant use her own e-mail address though..
Did not deliver tiles on expected delivery even though it was not the earliest available delivery date. Called customer services as received no phone call or email to say delivery was on way. Told lies that they would definitely be delivered so waited in all day. By time that I realised that I was not going to receive a phone call an hour before because it was too late for delivery. The customer services for help was closed! Off which I can not believe in this day and age.
Will take this further for full refund of freight and tiles as the tiles are now surplus to requirement as I can not do without a bathroom due to having a toddler and will have to go out and buy some on an emergency basis.
After looking around at various retail outlets for my kitchen tiling project, I finally came across the "Tons of Tiles" website - and I'm glad I did!!
A friendly and helpful customer service team provided me advice and sent me various samples. After placing my order , delivery arrived on the next working day.
I've been unable to match the product quality and price anywhere else!
We have been renovating our whole house and I can genuinely say that the best customer service we have received from any supplier of materials is from Tons of Tiles. Ordered sample then went ahead with actual product which was dispatched quickly. A few tiles were unfortunately smashed in transit but the way this was handled was admirable as replacement tiles have been received without too much delay. Would definitely recommend and use again. Many thanks
Bought the retro metro crackle glaze tiles for a bathroom project. The price is fantastic compared to that charged by Fired Earth for the same product.
The delivery was a couple of days late - Tons of Tiles seem to have an unreliable courier in the northern half of Britain, but delivery charge was automatically refunded by way of apology. As the Retro Metro tiles are sold in boxes of 112 tiles, we actually ended up with more than we'd ordered. Worth bearing in mind when calculating how much you need (88 tiles per square metre).
Our delivery was a few tiles short for some decorative contrast tiles, but after phoning to report this the missing tiles were dispatched immediately by first class post and arrived the next day.
Perhaps these issues shouldn't have happened in the first place, but the customer service is excellent, particularly given the price.
Really impressed with my whole experience of dealing with Tons of Tiles. Plenty of choice, fantastic prompt service and so much more reasonably priced than other stores. I would definitely recommend to friends and have done so already. Keep up the good work.
Ordered some tiles from the website which was straightforward. Received an email letting me know that they had been dispatched, which was nice. Unfortunately someone picked the wrong tiles, and when I phoned to explain, Tons of Tiles were so apologetic and quick to rectify the situation. The proper tiles arrived the very next day, so all in all I was really impressed with their customer service.
Prompt and efficient. Delivered when requested.
Very happy with the tiles and price I paid but the courier was a joke. Took the day off to accept delivery but got a call to say they wouldn't be able to delver. No reason given. Tons of Tiles said they would arrange for suitable delivery time the next day but courier just dumped them outside my front door while I was at work. They weren't wrapped and it rained all day so I arrived home to a pile of soggy boxes (that fell apart when I tried to move them) and damp grout!
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