Placed order which took three weeks to deliver, put down goods on delivery sheet that where not there. Telephone to chase remainder of goods and said could take as long as a month. No passion as they must just answer complaints all day. All to casual, just very poor. Can't expect to stay in business when no one cares. Do yourself a favour and order from some where
We purchased Everbuild stick 2 spray contact adhesive 500ml as our usual supplier let us down. I found the item easily on the website and was pleased with how simple the order process was. The delivery was quick, with no problems at all! Now after using the adhesive we have discovered that is superior to our previous item! We will be purchasing it regularly!
I was looking to buy these bolts for a building project - and was amazed how expensive they were - but then I found them on Tool-net for about half the price I had seen elsewhere. The service was prompt - easy to sort out and efficient. I needed a VAT receipt and on request had it by return of email in a few minutes. I would definitely recommend this to friends - in fact have already done so, and will most certainly be using them again. N H
I ordered the new paslode placement nailer from tool-net.com and was very please with the speed in which it was delivered. I called up a couple of times with questions and found the staff helpful and friendly. I would defo recommend this site and will be using it again in the near future.
tool-net.co.uk shocking site! Who would pay money for this poor looking and functioning website with a terrible history of troubles and problems other than existing people who have ripped people off for months telling lies and conning!!!!
They were sending out so called SALE info as they were going under trying to grab as much money off people as possible knowing they'd never have the stock and customers would get stiffed.
The so-called new owners don't seem to have their facts correct! SURPRISE?
Company they supposedly bought the website from was not tool net Ltd!
Supplying Company & Registered Address
Fixings Direct Ltd
Unit 2 Stag Trade Park
VAT No. 587 4330 15
If I purchased from tool-net.co.uk they are responsible for me getting my order not some other company owned by themselves who they are trying to blame for trying to steal money and rob items off my order.
THEY ARE CONNECTED! THEY AT LEAST HAVE A CONNECTING WALL BETWEEN ADDRESSES THEY USED!
I placed an order in April, then cancelled when they could not deliver within the agreed time, They promised to refund my money, it did not happen I have been emailing and phoning for the last 3 months but no response- now I learn why from this site.
Bought some sealants from Tool-net last week and had to complete sale by phone. Staff seemed helpful enough and took the order but I happened across this site yesterday and got really worried. Thankfully the stuff arrived today and can't fault it. I know I'll be wanting more next week but not if my money's going to disappear like this site seems to suggest is likely so I called them again this afternoon. The man told me the website is under new ownership by a new company since the old one went bust! He said they've bought the site and are trying to start it fresh. They know about the bad press and are going to try to make it work despite it. I'll give them one more try as he answered all my questions and seems legit. Guess I'll soon find out!
Typical story - Ordered some tools, the ordered was cancelled (after they took my money) and then my account was deleted. I looked up their address and found an alternative phone number and was put through to someone who explained that they had gone bust and that an email was on its way to explain how I could claim my money. Just one question though - how are they still trading??
I ordered a ladder. After 2 weeks I logged in to my account on Tool-net web site to find out the order was cancelled. Tried to contact Tool-net by phone and e-mail but no response. My account has now been deleted. Payment taken and Credit Card company has been alerted.
DO NOT buy from this company , they took the payment from me
when i logged in to check order status the order was cancelled email them
no reply, phoned 27 times in one day no reply , when i tried to log in again
account was deleted , credit card company now trying to recover money
placed an order with them, which they took money straight away. goods did not turn up on expected date, tried to phone and email , no luck !finaly get to speak to someone and told the tools were out of stock, but they would be in the next week. so i waited , no tools. each time i rang got the same answer. so i canceled the order and was told the money would be refunded, 3weeks later still waiting. Now credit card company trying to get refund.
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