www.tool-net.co.uk reviews

www.tool-net.co.uk reviews

Excellent
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Quality products, excellent prices, fast delivery.

The selection of tools and associated equipment is fantastic with very competitive prices. I ordered a tool bag at a really good price which was delivered very quickly, really pleased with the service, easy to navigate site and excellent communication throughout the the ordering process.
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Excellent products,and service highly recommended

Have purchased a compressor pump and now a car body straightener couldn't be beaten on price anywhere on the net
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Does what it says on the tin!!

I ordered a 36" lightweight pipewrench (stilson) from tool net. The item was well priced , delivery was excellent and item was exactly as described. On the whole the Tool-net experience was exactly as it said on the tin!
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poor customer service

I've used tool net a few time and would of recommended the company, but the last pump i orders from them was faulty this when unnoticed with in the 1st 48 hours dew to it being left in the box to keep it safe as the house is a building site and the plumber was not ready for it. once Tool net customer services where notified of the damage they showed no interest in sorting out the problem. There only recommendation was to contact the manufacture and buy the replacement part at my own expense. If you buy from tool-net make sure you check for faults when produce arrives preferably when the delivery driver is still there. This was not possible in my case a i was working and the pump was received by my brother who happen to be dropping something off. Tool net only seam to want to replace faulty items if they can claim from the delivery company
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Fantastic service - shopping as it should be!

Very happy with my Tool-Net experience! The website was attractive and easy to navigate and I was impressed with the prices. The items I wanted were all in stock and were delivered within a couple of days. I received a couple of emails during the payment and dispatch period so I knew where my order was up to.
As I say, very happy and would definitely use these guys again!!
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great service and good prices

The company had exactly what I needed at a great price. The items were delivered. Fast couldn't ask for anymore.
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Oh yes indeed, we shall return for the great prices and good service!

We ended up with a couple of emails back and forth with our order and everything was handled really well. We ordered a selection of spray paints but one of the colours had been discontinued. We got an excellent straight forward reply with options, they answered my questions and then acted quickly to get our order out as soon as possible. Everything arrived very well packaged and as expected.

The prices attracted us in the first place but now knowing that the service is good too means we'll be back to order again. We'd recommend you give them a try.
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Reliable and good value.

Recently placed an order for an oscillating tool accessory pack which I found was cheapest available anywhere from www.tool-net.co.uk
Their order system was very easy to use, even through their mobile site.
After ordering and paying I immediately got an email confirming the order.
Unfortunately the item I ordered was out of stock but again their communication was excellent, emailing me to inform me of the situation, I even got the choice of cancelling the order with a full refund.
I refused the cancellation and received the item soon after the date I was told it would be back in stock.
I have been very impressed by the service I've received and will be using them again without doubt.
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Helpful and well priced

The items I needed had to be delivered fast, so I made a note to request this on my order. I was very surprised when a member of their team called me the next morning to see what my exact requirements were, and then put in a lot of effort to ensure I got what I wanted on time. There was no need for them to do this, and it renewed my faith that not all internet companies are impersonal and careless. I was very impressed - they saved the day.
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Very competitive prices and great service

I have made several orders with tool net and have yet to be disappointed, their customer service is great and I am able to track when my delivery has left the warehouse. I will continue to use tool net and I would highly recommend them.
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Another great deal from toolnet

I ve ordered another drill from toolnet and all as usual. Good value, prompt dispatch
and great service. Thank you
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Great customer services with low prices

I purchased the multitool using a voucher given to me by Tool-net making it the cheapest by far on the net, delivery was prompt and the tool itself is fantastic, couldn't be happier with the service I've received.
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Really pleased!

Once again Tool-Net have produced the goods! As a shopper i am always shopping around for the best prices. I've not found such a good selection of product on one site as tool-net have. The delivery is always quick and on time and the products are always good quality. Keep up the good work!
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Good Communication and great service.

I've had a great experience using tool-net, I placed my order and, at first did wonder what had happened about it when i had not heard anything in a couple of days. Hovever I was contaxcted by a member of staff to say they were waiting for one of my items to arrive in stock and then they would dispach the item with upgraded next day delivery.
All my items arrived well packaged and tool-net were even kind enough to give me a £5 voucher for the inconvinience of one of my items being out of stock.
I found the prices competitive and will be using them again the next time I need to buy tools online.
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Delivery Service of HEAVY Goods not Catered for as use Unsuitable Couries

I ordered a 200litre Air Compressor which weighs 149kg. I was at work when it was delivered and only my mother was in, when it was delivered an elderly male was the delivery driver who was huffing and puffing about and could not deliver the goods onto my property only on a busy road next to it. I specifically Wrote in the Order Notes "Needs to be lifted up some stairs". Once e.mailing them about this, they could only write sorry and how it was a human error to miss the note. This should have been there first priority to look at the Customers Speical Order Requests. Due to the fact it was left on the road I had to arrange some friends to come round and help lift this large 149kg load up the stairs onto my property incase someone nicked it and when I got home from work it was very dark. They could have sorted this out by spending abit more money on a courie with a Lorrie that has a hi-Hab lifting gear. I will not be purchasing from this firm again. Very Disappointed!
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Great customer service

Having ordered before from Tool-net I knew what to expect but I had never come up against a change in my order. The item I wanted had been delayed and from dealing with other companies in the past this has led to lengthy delays with several phone calls to chase the item but this time I was kept informed straight away by a personal e-mail and not an automatic mailer and the item arrived when he said it would.
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Tool-net is great first in customer service

After spending some time looking for a planer/thicknesser for our workshop, we decided to purchase from Tool-Net based on very competitive price. We had not used these guys before but decided to give them the benefit.

This is a heavy item at 24 kilos and delivery was well within the stated schedule. We weren't quite ready to fire it up immediately so it languished in the box for nearly a week, when it was taken to the workshop, given a once over and switched on. We put a piece of 2x2 pine across the top just to assess the cut quality and switched off, turned the piece and switched on again when the thing let out a squeal and we hit the emergency stop.

On inspection it was apparent that the blades had not been tightened and had slipped out catching the shavings guide in front of the spindle and removing it from the slots on either side of the case. I was unable to replace it and so decided to email the warranty address at Tool-Net.

I could never have expected what happened next, for less than an hour later (on Friday afternoon)I had been contacted by Tool-Net and Clarke International wanting to assist in the return of the planer. We repacked it in a huge box and it was duly collected by courier on Monday. (Poor girl! the box was nearly as big as her!)

We are looking forward to our replacement machine being delivered any time soon.

No hassle and no expense spared. There are a lot of companies who should take a copy of the customer service policy for Tool-Net, I think they would get a lot more repeat business. Meantime, We are going to do a lot more business with Tool-Net ourselves. You will take a lot of time finding a company as good as these guys. Thanks Tool-Net.
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Great service

Ordered loads of work gear, great prices, great service and great site.
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Prompt Delivery and Great price

Ordered the DeWalt 745 table saw from ToolNet as it was the best price around, the item was dispatched promptly and I received a text message notifying me of my delivery date. I am very happy with the service and will continue to order from ToolNet
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Dyr fragt og langsom ordrebehandling

Bestilte værktøj for lige over 2.000 kr.

For det første skulle jeg vente en uge på fragtpris, for at kunne betale min ordre. Fragtprisen var hele £17, og jeg måtte rykke for prisen tre gange (mine rykkere var åbenbart landet i hans spamfilter...). Nu fik jeg betalt, og får så at vide at flere af produkterne skal hjem fra leverandøren. Der går så lige tre dage udover forventet. Jeg ender med at vente 3 uger på ordren.

De har dog været gode til at svare mine mails, har også krediteret mig nogle penge for en ændring i ordren, og forsendelsen var som forventet (varerne var iorden og det tog kun 2 dage fra England til Danmark).

Order: 431451 + 431569
Internet Logistical Solutions Ltd

Reply from Internet Logistical Solutions Ltd

Dear Customer

Please let us know your order number so that I can investigate?

PS we have not been getting the review emails)

KR

tool-net

Internet Logistical Solutions Ltd Details

About this company

Supplier of power tools and accessories, hand tools, fixings, fastenings and all ancillary products used by the building and related industries tradesmen.

Visit www.tool-net.co.uk

Contact information

Call us on: 01825 729300
We live here: Little Bramleys, Jackies Lane
BN8 4QX Newick
United Kingdom

Category

www.tool-net.co.uk is ranked 29 out of 89 in the category

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