Ordered a toolbox from these people, Item arrived via citylink, Opened box and it was badly damaged and no package protection which is a joke as they state in their returns policy that you must return items with protective packaging. Contacted customer services which is an auto email and no real person replying to your emails so the emails you get back from them do not make any sense. I returned item as getting know where by email (which cost me £15 as it weighed alot) After sending item back, I recevied an email asking when I will be at home so they can send citylink to collect my item, which was clearly to late to which I told them this. They received Item but did not inform me and I had to contact them again to which I got a reply telling me they have refunded me for the toolbox.
I Have now got the same item elsewhere, cheaper and it came in boxed up in an offical DRAPER box as well as the packaging which makes me think they sent out seconds because i received this item from toolbox.co.uk damaged and without it boxed up in an offical Draper packaging.
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