Tool Shop Direct LTD reviews

Tool Shop Direct LTD reviews

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2.5
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Waste of space on the internet - appalling service - AVOID AT ALL COSTS

I ordered a collet nut for my router - all seemed fine, I received an order acknowledgement and thought everything would be OK. However after a week or so nothing turned up so I emailed them asking for an update on my order. Nothing, no response. I have tried several times since but the same result - no response.
Ignoring customers is not the way to stay in business.
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Order placed almost 6 months ago, still waiting. Do I need to say anymore?

Makita has the item in stock, but these jokers have failed to deliver. They ignore my emails totally.

I have never known a company like them.
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DO NOT ORDER FROM THESE PEOPLE!!!

Spent over £100 on a site radio, it went faulty within a few months. They do not return calls answer emails. They are a total waste of space.
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waste of space

do not order from these people.
good looking web site no telephone number!
Tool Shop Direct LTD Head Office 6b Matrich House, Goulton Street, Hull HU3 4DD
no phone number I think this is a paper address
https://www.duedil.com/company/06675028/toolshop-direct-limited/people
Director is Melvyn Sadofsky 01482 605444
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Never,Never,never again

Placed an order on 29th August and after 5 working days had no response so used their website "late delivery" system. Still no reply so sent an e-mail to their sales address. Still nothing. Then sent another e-mail and a letter by post to head office in Hull. Having still heard nothing I have sent another e-mail cancelling the order and ordered what I wanted from another company ( Power tools plus, who are very good! ) .Like other posts I wish I had seen this site first. I now have to contact my credit card company to ensure no money has been taken from my card and to block this company if I can.
My recommendation.... never use Toolshopdirect.
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Dont waste your time with these people

Placed an order and it never arrived .
All attempts to contact these people failed.

If you read the directors report from companys house you will know why this company is so difficult to deal with
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Do not use this company ever.

Never use toolshopdirect.co.uk. They do not keep stock, have bad suppliers, take 1 month to reply to customers and ropey payment systems, Avoid at all costs.
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Wish I had read these reviews before I ordered

I had been searching the Internet looking for a butane gas soldering iron kit. I had found the kit I wanted on a couple of sites and was comparing prices and shipping charges. It was this site (tool shop direct) that was a couple of pounds cheapest, and
Also offered Saturday delivery, (it was Friday afternoon at 14:30hrs), plenty of time for any dispatch company to action the order. The Saturday delivery charge was £22,, a huge amount of money for such a tiny and light parcel, but sometimes if you want things in a hurry you have to pay the premium.

I entered my credit card details and promptly received a confirmation of order, nothing wrong here,,, but on examining the e mail I noticed that it said that I would get a dispatch e mail with a tracking number. I checked my e mails regularly up until around 16:30 hrs to which I sent an e mail asking for confirmation that my order was to be dispatched in time for 'Saturday' ,, NOTHING.......

I waited in all day Saturday in vain hope, but it seemed doubtful that my now super expensive soldering iron was going to arrive... I called their 0844 number, it just rang and rang,,,,, I e mailed the sales team again,,,, no reply...

Of course by this time I had found this site and its reviews. I wish I had seen it before I paid out my hard earned money..

So, I have spent an extra 30% more money on this product, which hasn't arrived.. I expect that it will arrive next Saturday (a full week late).. I wish I had paid the standard delivery now, I may have even got the item sooner!!,, lets hope it even arrives.

By the total lack of communication from this company, (which these days is almost ridiculous) even an e bay seller will answer sales related questions more promptly.. I find this all too worrying..

Dealing with this company feels like throwing money into the ether,,, I have asked the company to contact me regarding changing the shipping, I only wanted the item promptly, I was prepared to pay for this, I put my trust in this company, now I'm left feeling sick inside..

I would be happy if the company would communicate, maybe send the item by next day delivery, the weekend is now over, but I can at least get on with the job that I ordered it to do..

If I do get some communication, and satisfaction I shall update my review. Sadly, until then, this one stands....

My advice to anyone reading this to avoid any dealings with this company.
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Placed order 8 Working days later no delivery no tools nothing.

I placed an order on the 5th april and still no communication emailed them twice and still no response. DO not use this company I will not be thats for sure. Contacted Visa and told them to cancel the transaction as they are ear marked funds.
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Is this company solvent?

The only reason I have given TSD 1 star is that they have a website.
I put in a 2-item order, Tues 13th Mar with a delivery for no later than Frid 16th. On Friday 16th I get an email telling me one of my items will be delayed until Mon 19th. No sign of the item which has no delay. No delivery of either item, Mon 19th, or Tue 20th, or Wed 21st. Tried to get in touch early Wed PM. 'Phone number is not available, email only. Sent email with a stated promise from TSD to come back as quick as a 'phone call. NOTHING. Still nothing AM Thu 22nd.
TSD state they do not want 'phone calls as it keeps their costs down.
What they cannot seem to appreciate is that their customers time is just as important as theirs. Customers have deadlines to meet, irritated customers of their own to placate due to delayed deliveries from TSD.
Seeing as there is still no reply, I am wondering if TSD are still solvent. Am I going to see the goods or my money ever again?
Toolshopdirect

Reply from Toolshopdirect

The reason for the delay in repsonding is one of our regular customers had seen the review and pointed this out to us.
The goods where ordered on the 14th Wednesday not 13th as stated the order came through after our daily cut off for processing orders for that day(after office hours 17.30 pm). We operate a 2/3 working days on delivery on goods which are in stock which would have meant delivery for monday- Should any customer make reference to specific requirements in the order notes we would endevour to meet them or inform them if we are unable to accomodate their requirements
Tool Shop Direct operate a policy of NO PAYMENT is taken until day of dispatch so no refund was required when the order was cancelled. Sometimes it can be confusimng when using a debit card the card provider as a policy hold the funds on reserve THESE ARE NOT released to the retailer until they are requested usually upon completion of the transaction. TSD did telpehone the customer to discuss and requested that post be ameneded to refelct the correct times line invloved.
We hope this gives a balanced view of the transaction. The company is trading and is expanding its range on a weekly basis please catch our weekly specials
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Work Boots

I ordered the wrong size boots which was my own fault and they changed them with no real hassle or bother.
Good customer service
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No communication, are they all asleep except for the sales department??

I ordered a pair of boots as a Christmas present several weeks before Christmas. I received an e-mail in the week before Christmas to say that the order would be delayed until February.
I replied by return to ask them to cancel the order as I had wanted them for a Christmas gift and I went out and bought a pair. I e-mailed again asking for confirmation of the cancellation but did not receive a reply. Guess what, they turned up today!! Appalling service.
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Appalling customer service

I ordered two power tools from Tool Shop Direct. They didn't have one of them in stock so, instead of telling me, they sent a substitute. The tool they sent was missing all of its accessories and was not in its original packaging. They do not have a telephone number, so you have to contact them by e-mail. Typical response time is 24 hours. They refunded the cost of the tool, but not the postage cost. I had to order the tool elsewhere and pay the postage cost again. Tool Shop Direct could not have cared less. Buy from Tool Shop Direct at your peril.
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Service & Value

I ordered a number of small hand tools from tool shop direct. The order was recived promptly within 3 days. First time i have used them most certainly will again. Web site easy to navigate
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"SPECIAL OFFER" - Timewasters

I bought a tool at a good "Special Offer - Limited Stock" price having checked stock availability which was confirmed by email. They delivered a lower spec model. Excuse was "but when we went to pick it, there was no stock" Hassle of having to be around for return pick-up. No Phone contact. Emails half day response time. Full refund received.
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very poor tech customer service/support

The technical dept was to phone me the next day after ordering. No phone call. I phoned customer services to ask about my order. I was told I would have to speak to the tech dept, they said they would phone the next day. Again no phone call. I called again and was told the same story "the tech dept will call the next day". After a week this I phoned customer services asking if the tech dept was ever going to phone me about my order. They said they didnt know, customer services said they had no way of contacting the tech dept as they were a call centre. ??? They are the same company. So why tell me someone was going to call when they really didnt know if they would or not. How do you rate this for customer support? !!!!!!!!!!!!!!!!!!!!!!

Toolshopdirect Details

About this company

Tool Shop Direct for great prices on Hand Tools, Power Tools and Accessories. Low Delivery Costs. Tool Shop Direct Online DIY Shop Low Prices On Power Tools and Fixings.

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Contact information

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We live here: United Kingdom

Category

Tool Shop Direct LTD is ranked 175 out of 180 in the category

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