My first time shopping with Toolstation will be my last. On their website they clearly stated that my parcel, which I ordered on Friday 8th March, would be delivered on Monday 11th March. This was free express delivery (on orders over £10) and I was well chuffed with what seemed like a great service. They also stated that if I gave my mobile number they would send an SMS to let me know the progress of my order. I cancelled my plans for the Monday so that I would be in to take delivery, made sure that my mobile was switched on, and got on with my weekend. On Saturday afternoon I discovered a card from Yodel stuck in my letterbox. None of the boxes giving reasons for non-delivery were filled in, nor were any options for re-delivery ticked. In a blank space at the top of the card the chap had scrawled 'left safely at number 60' (I live at 158!). I'd received no messages from Toolstation at all. When I complained, I was told 'sorry your item was LATE arriving' (!) and further told that they do not and never have offered any SMS alerts (which I checked and it's still there in black and white on their website!) Also on their website and in their catalogue they state that they deliver between Mon-Fri. Extremely misleading if you are taking time off to be in. As for Yodel - why on earth does anyone use these people? It doesn't make any business look good if the carrier they use in unreliable. I was offered a refund, by which time I'd managed to locate my parcel, but over all it was not a good experience and I wouldn't recommend them. I'd say don't be beguiled by the prices or the free delivery. If it looks too good to be true then it generally is. And in future I will email companies and ask who their carrier is so that I can avoid Yodel. (Note: having to use a friend's facebook ID in order to post here. This is a genuine review.)
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