Toolstation reviewed by

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

IF IT LOOKS TOO GOOD TO BE TRUE...

My first time shopping with Toolstation will be my last. On their website they clearly stated that my parcel, which I ordered on Friday 8th March, would be delivered on Monday 11th March. This was free express delivery (on orders over £10) and I was well chuffed with what seemed like a great service. They also stated that if I gave my mobile number they would send an SMS to let me know the progress of my order.
I cancelled my plans for the Monday so that I would be in to take delivery, made sure that my mobile was switched on, and got on with my weekend.
On Saturday afternoon I discovered a card from Yodel stuck in my letterbox. None of the boxes giving reasons for non-delivery were filled in, nor were any options for re-delivery ticked. In a blank space at the top of the card the chap had scrawled 'left safely at number 60' (I live at 158!).
I'd received no messages from Toolstation at all. When I complained, I was told 'sorry your item was LATE arriving' (!) and further told that they do not and never have offered any SMS alerts (which I checked and it's still there in black and white on their website!) Also on their website and in their catalogue they state that they deliver between Mon-Fri. Extremely misleading if you are taking time off to be in.
As for Yodel - why on earth does anyone use these people? It doesn't make any business look good if the carrier they use in unreliable.
I was offered a refund, by which time I'd managed to locate my parcel, but over all it was not a good experience and I wouldn't recommend them. I'd say don't be beguiled by the prices or the free delivery. If it looks too good to be true then it generally is. And in future I will email companies and ask who their carrier is so that I can avoid Yodel.
(Note: having to use a friend's facebook ID in order to post here. This is a genuine review.)
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