tooltray.com reviews

tooltray.com reviews

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8.9
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Reviews

About

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Review by confirmed purchaser

When specialist goods were required you came up with the goods and service!

If you need any specialised kit get onto these guys because they carry a wide range of stock and have a fantastic delivery service.
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Review by confirmed purchaser

Great to deal with

Will deal with this company again for purchases
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Review by confirmed purchaser

wide range with quick delivery and good comms.

Had everything I needed, and although was out of stock for 1 item, informed me very quickly of the situation and offered refund.
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Review by confirmed purchaser

Speedy delivery (arrived within less than 24 hours), well packaged and a great price!

Arrived so fast I haven't got round to assembling and using yet. Looks and feels very solid. Bought it on the strength of other good reviews. Bit heavier than I thought it would be so perhaps best suited for ground level log cutting. 10 metre cable is already attached, not an extension as advertised, which is good.
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Review by confirmed purchaser

fast and efficient. arrived within 36 hours.

Very good, arrived much faster than expected
A possible delay in dispach had been given, but still item arrived within 36 hours.
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Review by confirmed purchaser

Makita table saw.

I could not wish for better service, I ordered the table saw on Friday afternoon and it arrived at 11am on the monday, most impressive. I could not find a guarantee card so I sent an e-mail to Tool Tray and received a reply within a few minutes and a link to Makita to register this item. I will certainly be purchasing from this store again.
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Review by confirmed purchaser

Very good, quick delivery, good product

Just a very good service all round.
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Review by confirmed purchaser

excellent

prompt efficient service - would recommend
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Review by confirmed purchaser

Lightning Rod

Steel rod I ordered arrived lightning fast.
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Review by confirmed purchaser

thor mallet

good,excellent to deal with.
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Review by confirmed purchaser

Short delay in receiving goods (for which 'tooltray' apologised), otherwise all was well!

Short delay in receiving goods (for which 'tooltray' apologised), otherwise all was well!
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Review by confirmed purchaser

Great product and service

I have just replaced the line on my rotary dryer with this product. It is a good quality line and much easier to replace than I expected.
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Review by confirmed purchaser

A 3m straight edge that was straight

Needed to level the timbers of a large flat roof and the 3m straight edge was ideal for the job with a good balance of light weight and stiffness. Good communication from Tooltray.
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Review by confirmed purchaser

cheapest and very best service

Made a few purchases which have all arrived quickly and I have been kept up to date.
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Review by confirmed purchaser

Nothing in stock

Ordered several items, only to be told they could not despatch immediately as some items were out of stock. Was told it would be 4 to 5 working days. They then refused to despatch what they did have. Several emails later it just so happened they had none of my items in stock. Eventually a full week after placing the order all the items except one turned up. No indication as to when I might receive the other item. I don't think this company quite understands how ecommerce needs to work when you are dealing with tradesman. We need stuff next day. I would suggest they display only what they have in stock. They need to follow Screwfix's example.
Tooltray

Reply from Tooltray

Hi Duncan, thank you for your review and apologies for the delay with your order. Your order was processed on Thursday 27th February and an email was sent stating the goods you had ordered where out of stock and delivery should be with you in 3 - 5 working days. You emailed back that same day stating you required the Builders band and could we despatched this item with the rest to follow. As this was and still is out of stock we emailed you to explain the non-stock situation, but as soon as we received some of the items into stock we would happily despatch the stock lines we had. On the 6th March (6 working days) we despatched everything on your order except the 1 line which is unfortunately still out of stock. We emailed you confirming this and stated that as soon as the missing item arrived into stock we would send this on an overnight delivery to you. I can only apologise for not being able to fulfil your order immediately in full we have tried to keep you informed as much as possible and fulfil your order within the time scale originally given. If you have any queries or other problems you can contact me directly stephensherburn@sigfixings.co.uk and I will be happy to assist. Apologies again for any inconvenience caused - Steve

12/03 Good Afternoon, I can also confirm that the Builders band has now arrived into stock and will be despatched tonight for delivery tomorrow. Kind Regards - Steve
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Review by confirmed purchaser

Good, fast efficient service.

I would buy from them again.
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Review by confirmed purchaser

Great helpful company

Excellent price and communications, will keep checking out for offers
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Review by confirmed purchaser

Good

I have now received my credit
Thank you for a prompt service
Tooltray

Reply from Tooltray

Hi Andrew thank you for your review the cancelled item was delivered back to us on Friday afternoon and the returns department will be processing the laser back onto stock today your refund will follow shortly and you will receive a separate email confirming this.
Kind Regards
Steve
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Review by confirmed purchaser

A great service and very good value

The item was waiting for me on my return home & in good condition
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Review by confirmed purchaser

Brilliant

good service and delivery will use again

Tooltray Details

About Tooltray

Quality DIY products for the DIY enthusiasts, local builders and hardware stores, as well as large multinational construction and civil engineering companies.

No matter how large or small the order we are committed to a high standard of customer service and you can rely on our expertise to find the right solution to fulfil your requirements.

We enjoy excellent relationships with all the leading power tool suppliers including Makita, Dewalt, Bosch, Senco and Hitachi, allowing us to offer excellent customer service.

Visit tooltray.com

Contact information

Write to: info@tooltray.com
Call us on: 0871 781 2480
We live here: 71 Gelderd Road
LS12 6HF Leeds
United Kingdom

Category

tooltray.com is ranked 61 out of 145 in the category

tooltray.com is ranked 25 out of 40 in the category Tools

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