Goods received very fast. Got an email after the order was submitted early Thursday afternoon, apologizing because the number of items I required were more than stock levels, so I anticipated a slight delay in delivery. Despite that, the full delivery arrived the following Monday, excellent service. Would recommend Tooltray.
Wish I could say the same for the courier though, delivered the bulky package to an elderly neighbour by mistake despite the parcel being correctly addressed and labelled by Tooltray.
Lowest prices I could find and delivered quickly and complete.
Tooltray had the most competitive price for the model of chainsaw I was looking for. The website was easy to use with plenty of information about the model I wanted and links to safety products. The tool was delivered within the time scale specified and arrived in perfect condition. Thank you
Ordered something that they say was no longer available. Fair enough. They volunteered a refund. Fine. So neutral on customer service, as no transaction actually occurred. But to now be sent a survey about my recent purchase rather suggests someone in Tooltray's IT or marketing dept. is a bit dim
The title say's it all really. I was informed by tooltray my full order would take around two to three days for a delivery from their suppliers, and I was to expect delivery two to three days after that.
The courier were excellent and the delivery driver was very polite and off loaded the goods into my premises with no problem.
I only state this to help with providing an even a better service; it would have been nice if Tooltray could have informed me when the courier had picked up from their premises, and for the courier to inform me when to expect delivery. This service would help me organise personnel at my premises.
Spent almost £300 on tools that have not been delivered to me but yet they claim they have been. I've emailed them to request they find out where the tools are or give me a refund but they claim that the tools were delivered to the address provided and signed for however its not my signature. The delivery has been signed for by a random person that I have never heard of and does not live at my address. Despite a dozen or more emails they won't do a thing so I have reported them to trading standards and informed my bank of fraud. DO NOT BOTHER DEALING WITH THIS COMPANY.
Just want to say what an excellent job Tooltray.com did for us recently...we needed a very large number of tubes of a certain glue..spoke to Tooltray, who whilst they didn't have in the amount we required ,took no time at all in fulfilling our order..fast service..would definitely use them again!!
Having recently ordered an electric chainsaw, I required some bio chain oil and spare chains. An email was sent to ensure that I ordered the correct items and replied to immediately. Excellent service.
I ordered the items I wanted, but was then disappointed to receive an email saying toolbox were awaiting a delivery and there would be a 3-5 day delay. However I received the items really quickly, if this was delayed then their normal service must be amaing!!
In the past when I purchased a product that was not in stock Tooltray always kept me informed of the progress and made sure that it arrived as fast as possible. However, when it's in stock you get it fast.
I ordered 10, 20kg bags of floor tiles cement, half the price I could find anywhere else. Delivery was very cheap too. I thought it was too good to be true. I was wrong it was delivered within 2 days as they said. I just wish they did more products. I will use them again.
Bought makita angle drill with light, took a WEEK to receive and on top of that wrong item send. Still waiting for it to be exchanged. The job that I needed to do is long time finished. So if you buying a tool that you need quickly plan in advance (1 month) or buy from some one else!
I actually thought the product ordered was a little expensive - until it arrived. Very pleased with guality and effectiveness - price was actually quite reasonable and carriage also for size of package.
The comapany themselves were very sound - very speedy response to my order - very quick to notify me there might be a slight delay due to item being out of stock. As it transpired there was no noticable delay and the item was delivered as quickly as one could reasonably expect.
All in all ,an excellent company to do business will. Will certainly use them again when need arises.
Very pleased indeed!
The whole process was very straightforward. Products were easy to find, clearly described and at an acceptable price. The order was simple to place and the despatch time was speedy and efficient. Very pleased with Tooltray and will recommend family and friends.
I have wanted a band saw for many years. At last I have one and it is a strongly built machine.! I am hoping to make a lot of use of it. It certainly provides clean cuts. It is good on thinner lumber but finds heavier wood hard going.
My item turned up on time even after a message from tooltray.com saying they were awaiting a delivery from their supplier and there would be a short delay.
A call was received from the delivery people and half an hour later my item was with me.
I am in the building trade and rely on tools, , fixings etc turning up as stated on time.
I will be using tooltray.com definitely again.
the item, a chain saw was ordered on the 12th September, the card was processed on the 13th, but as of today, 23rd September, I have not got my saw. Having to wait is bad enough but most internet sales companies do not process the sale until the item is in stock/dispatched
Clear website and prompt delivery. I'd recommend Tooltray.
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