TopCashBack reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent concept let down by poor customer service

Whilst the idea is great, in reality at the first sign of conflict between provable transactions and merchants simply refusing to pay the cashback due, TCB always agree with the merchant. I have used screenshots and other evidence to support various claims none of which have been approved. The merchant is always believed but the customer is always assumed to be lying. I have "lost" about 20% or more of cashback due in this way. I always try to use an alternative cashback site now.
    TopCashBack
    TrustScore 8.7 / 10
    4,183 Reviews

    Reply from TopCashBack

    Hi Stefan,

    I am sorry that you have had a negative experience with us. We actually always try to fight the member's corner on every claim, as it is within our interests to provide a good service.

    Merchants do decline claims at times and there does come a point where we are unable to gather more information. In that case, the merchant's decision is final.

    If you feel that anything has been unfairly declined, please get in touch and we will help as much as possible.

    Many thanks,
    John
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