In this day and age you rarely experience first class customer service. Topclasscarpentry not only provided a solution to my problem but delivered it to me the following day free of charge! Admittedly, it was a small problem but it has saved me a huge amount of time and effort, for which I am most grateful. Few companies offer such a comprehensive 'after sales' service, or are interested in dealing with the 'small' customer.I would have no hesitation in recommending them.
Purchased work top edging, this was not in stock but was informed when it would arrive. Everything was as described with no chasing. The edging was also perfect.
Many thanks to the team at Top Class Carpentry.
I needed some brass cable outlets for a desk. From finding the website, to calling to verify, to ordering on-line, to receiving them in the mail was 39 hours. Excellent service and great quality goods. Site bookmarked for future use. Don't look elsewhere!
Looking for some work top edging for a 1980s kitchen was proving impossible until I found Top Class on the internet. I was told it wasn't made anymore.
Dealing with them was a pleasure from start to finish. I couldn't believe that they found an exact match for me.
Extremely courteous, and impeccable customer service.
Would recommend to all.
Thank you very much.
I run a small carpentry firm mostly dealing in a labour only basis. Occasionally though we will supply materials. In the past I have used builder’s merchants that are part of larger groups (Travis Perkins, Jewson’s etc.) This time I used the internet and came across Top Class Carpentry. I can honestly say that from start to finish it was a pleasure. They picked up on some ironmongery items I had mistakenly ordered in a different finish emailed me to make sure and amended the order accordingly. The quality and cost of all materials was very good and their customer service throughout was impeccable. I will be using them in the future and would strongly recommend them to others.
I live in the USA. Some time ago when I was visting England I bought a heavy brass sliding door lock but on returning home, found that I needed another one. After much searching on the Internet I found Top Class Carpentry. There on their excellent and most comprehensive web site, I found just what I was looking for. However, it made no mention of shipping items to the USA, so I called them. Immediately it was apparent that nothing was too much trouble and that they were very willing to help me and would be pleased to take my order and send it to me. So I paid by my US credit card and received an email the next morning to say that my slide bolt had been shipped. It arrived about 10 days later and was exactly what I wanted. Top Class Carpentry really wants to serve and their staff certainly are top class! I have been most impressed and commend them to anyone who is looking to do business with them.
I used Top Class Carpentry to purchase some worktops at very short notice. I ordered them on a Tuesday morning and advised that I needed them ASAP. Julie checked stock of the worktops I ordered within an hour of my order and by mid afternoon she called me to advise my worktops would be with me the following day.
I had also ordered some worktop ends and bolts which I needed for my kitchen fitter to fit the worktops. They were being dispatched seperately but hadn't arrived by Friday. I spoke to Julie early on Friday and asked if she could get them dispatched for me on next day delivery, she checked this out and managed to get them organised for me to arrive by midday. The items all arrived around 8:30 and everything was sorted.
Throughout my dealings with Top Class Carpentry I can honestly say I was dealt with exactly as I would of liked. The service was impecible and I can't praise them enough. If you are looking for a professional company that understands Customer Service then look no further.
Also having searched the internet looking at worktops for hours on end I visted lots of websites looking for worktops; Top Class Carpentry's website is head and shoulders above the rest. The information you require is all there in great detail, everything you need to be able to order all the items you could think of for a worktop are all noted and the site is easy to navigate.
The price for the worktops I wanted wasn't the cheapest I found while searching the net, however they weren't far from the cheapest and I think given the quality service they provided the little additional money I paid was definitely worth it.
Top Class Carpentry really do live up to their name and I wouldn't hesitate to recommend them to anyone wanting worktops!
Well done to all (including a special thanks to Julie for helping me get sorted at such short notice) :-)
I purchased two lengths of worktop and the required accessories. The sales person was friendly and informative. The process was not seamless in that the delivery was late and the worktop was damaged. Having initially faced resistance when trying to resolve this with the company I eventually spoke with the Operations Manager. Thankfully she empathised with my situation and then promptly went about resolving all of my issues.
As a result I can conclude this is a good company who, for various reasons, made a mistake. The willingness displayed by the Operations Manager to resolve the issues I had indicates to me that their reputation is important to them - normally a good sign.
I would do business with them again in the future.
I must admit that what first attracted me to this firm was the great price on the worktop which I needed to complete my new kitchen ... but what really blew me away was the great service!
I fount the web site very easy to navigate ( no mean feat for a "lay person" at both DIY and computers!) and also phoned up with a trivial query which was handled with friendly efficiency.
Finally I placed my order online and the desired worktop was delivered promptly, at a time to suit me. This should of course seem an unremarkable feat. However to me, having had several frustrating setbacks whilst trying to source reasonably priced kitchen components, this was actually a great satisfaction!
I would have no hesitation in recommending Topclasscarpentry to anyone, and shall certainly be ordering from them again myself.
Excellent service from Julie, the item I had ordered was coming from another company to Topclasscarpentry and was delayed time and time again during which time Julie kept me informed and offered me the choice of cancelling the order or waiting, it then arrived damaged and once again I was kept informed by Julie. I cannot hesitate to recommend this company and will myself be using it again. Good old fashioned courtesy and politeness.
How pleasant and gratifying to be treated with efficiency and courtesy by what is clearly a first class company. My association with topclasscarpentry was instigated by 'accident' whilst browsing the Net, but I am more than glad I made contact The service provided puts most other suppliers (in my experience) to shame, and the courtesy, helpfulness and efficiency I encountered was fantastic. Accordingly it is my intention to continue business with topclasscarpentry regarding the many remaining refurbishments required to the home I have just moved into. Thank you Lee,Karl Christina and others who have been so very helpful, and I look forward to continuing my association with a truly first class Company
Best regards, Dennis, Lakenheath, Suffolk..
This company is the best company I have dealt with for years! Their service is absolutely wonderful. My order from them was damaged in transit but they immediately sent a replacement and followed up my queries straight away. They went above and beyond what I have come to expect from anyone nowadays. A huge recommendation.
I purchase two redwood FL&B external utility doors for our garage and utility room. I was contacted promptly to confirm order and delivery date. The doors arrived on time & undamaged. I was most surprised by both the quality of the wood and the construction, they both were "top class", far superior than what I could source locally. I now wish I'd have purchase our internal doors from TopClassCarpentry rather than our local superstore!
I would not hesitate to recommend this company
Dave Ridley, Wirral
I ordered a fire rated door from them. It was at a good price and the delivery was within the stated time They took the trouble to check the door before sending it to me - to ensure it was in top condition. I was telephoned to be advised of the delivery and the delivery was made as expected.
Door is fantastic, service is indeed "topclass".
I have no reservations about recommending this company.
Like all the rest of the great feedback shown, my review title says it all. Had bit of trouble receiving the item I asked for from the supplier but Lee from Topclasscarpentry made it his point to keep me updated and apologize if any inconvenience was being caused. Not that there was any inconvenience, but if there was, then the customer service alone would have made up for it.
I'd have no hesitation to use or recommend this company to anyone else considering buying from.
Sometimes price is not the most important reason to use a company especially on the internet.
Good old fashioned customer service is hard to find these days.
In Karl & Julie at Topclasscarpentry that is what i got.
I had problems with the quality of the Showerwall panels they supplied, not their fault but a manufacturing fault.
Topclasscarpentry lived up to their name & more. Truly Top Class unlike Showerwall who had the money & showed no interest in the customer.
Topclasscarpentry kept me informed as to the progress they were making. Called me on the day & time they said & showed genuine interest in their customers welfare.
This is one company that I would not hesitate to use again or recommend to others.
Thank you Karl & Julie for your help.
I just wanted to send you a message to say how delighted I have been with the customer service and delivery accuracy on my recent order of the Milan bedroom suite, the fact it was delivered to Northern Ireland on the date I requested and in perfect condition, I was delighted how easy to follow the instructions were and how fantastic it looked and sturdy the materials were. I will most definately use your company again and will pass on to friends and family how great you were, thank you so much.
PS. I would have no reservations with you passing on this email to other potential customers
I needed a replacement hinge for an in-cabinet fitted fridge/freezer. Topclasscarpentry were nothing short of top class. They were spot on with the part that I needed, it arrived within 2 days and it fitted exactly; I didn't even need to fiddle with the adjuster screws.
We ordered an kitchen fan /Cape, Downdraft) from Topclasscarpentry. Even if we ordered the products on internet from Sweden everything worked perfectly. Good service, nice price and It was a pleasure to have contact with Topclasscarpentrys representant, Lee Stephenson through the order process.
Lee Stephensson at Topclasscarpentry was very service minded and 100 % trustworthy.
The order was delivered to Sweden perfect and we are now waiting to make the installation in our new kitchen. Really fun!
We can recomend you all to do business with Topclasscarpentry!
Best regards Lisa&Roger from Trelleborg, Sweden.
I ordered a cooker hood which arrived pretty much on time from the manufacturer. On arrival I found 1 small piece to be broken. I reportred this to topclass and was immediately given a sympathetic hearing and assured that the item would be replaced. The difficulty was to describe the item over the phone.I was sent a parts list and diagram which unfotunately for the up to date model whuch I received and the part numbers did not correspond. The problem was resolved by dlivery on Thusday last 31st of a new hood.
Whilst the whole business was a nuiscence I cannot fault the response I received from Christina Paskell- Humphreys she was helpfull and concerned throughout. J. Griffiths
Although I didn't have much hope initially, TC carpentry managed to obtain spare parts for 20-year-old door furniture for me.
They also read their e-mails regularly, which speeds communications up considerably & made it possible for me to stay 'in the loop'.
Nice to find an internet company that still makes a real effort to provide a personal service. Highly recommended.
As part of my decorating projecting I wanted to change my internal doors but had great difficulty finding the right ones and a company that could deliver with a certain time period. Then I came across TCC, not only were the doors great value but their customer services was equally excellent. The guys ensured that the doors were delivered within the time frame even during the difficult weather conditions and kept me updated all the way!!! I would highly recommend this company to anyone.
I came across TCC by accident when I was searching for a certain specialised product.
The product was duly ordered and although it was coming from the manufacturer and would take slightly longer, the price was good and the communication from the staff was excellent.
The laminate material arrived and although it was well packaged, The delivery agent managed to damage it.
I sent an email on the day I opened it which was a weekend. I recieived an email and several phone calls at the begining of the week to confirm the replacement was arranged. Again it was coming from the manufacturer so it would take a wee bit longer.
Cant fault the company, and as the material was a bit specialised, I kinda knew it would take a wee but longer.
The replacement arrived when they said it would , and was packaged with even stronger material, so it was in perfect condition when it arrived.
The excellent communications allowed me to keep my own client informed of progress, so they were a bit more settled.
I'll certainly use them again, and I would recommend them to anyone.
I can not praise Topclass Carpentry enough for the brillant and friendly service they have given me, from my first enquiry to the delivery of my order. I have never known a company so helpful and responsive in assisting me to purchase the goods I required. Brilllant, keep up the good work. I recommend this company as trust worthy and reliable.
Having had my extractor for 5 years we started to have a problem with the switch and had no idea how to locate a replacement.I googled hygena and came across Topclass Carpentry.Having spoke to Mick Cozens he checked that the right part was available.Not only did they have this in stock but in the same day it was dispached to me!.First class service.
I've been dealing with a lot of suppliers recently, and I wish that the others had the kind of customer service that Top Class Carpentry has. In fact I wish that every company that I had to deal with had this level of customer service.
The staff at Top Class Carpentry all went out of their way to deal with my order, everyone that I spoke to on the phone, the delivery driver, everyone.
I will 100% be using them to order more items from, as and when I need them, and I'll be recommending them to all my friends and colleagues.
A great company with competitive prices and fantastic service, what more could you want.
I live in Australia and after trying to find the right product out here for quite some time, I tried a Google search and found Top Class Carpentry. They went out of their way to find the correct product. They colour matched and mailed out to me in super fast time. I just wish they were here in Australia and not on the other side of the world.
I now know where to start looking for hardware.
Truly great experience.
From the initial inquiry about the goods I needed, I was made to feel like I was a valued customer. Although one of the items was out of stock, I was informed immediately it became available, and the whole order was sent. Unfortunately, the courier service didn't quite attain the same level of care, but the goods eventually arrived much to the thanks of topclasscarpentry, and their intervention with the tracking. I would not hesitate to use this company again, and I would certainly recommend their service to friends, family, indeed anyone at any opportunity.
I asked for samples on Thursday, they arrived on Friday. I placed my order on Friday and received my goods on Tuesday Considering that the order was for worktops and I live in Scotland, I thought this was exceedingly fast delivery. Staff were very helpful, courteous and friendly. Products are exactly as advertised. Would thoroughly recommend this company. Margaret McLeod
I knew precisely what I wanted but was unable to obtain it as several suppliers would only deal with the building trade, until I came across topclasscarpentry. Their excellent website enabled me to find the goods I wanted, then I phoned to ask about availability. Staff here were exceptionally helpful, checking availability of goods, calling me back and arranging prompt delivery. I felt they really knew the meaning of customer service and as a result they have another very satisfied customer. Ought to mention the prices were very competitive too.
I am always wary about using an internet company without prior expereince or recommendation, however I found them excellent and they delivered my order quickly, with an early phone call from one of their staff. Products were wrapped up really well to prevent damage, and thus the hassle of getting them returned. Product themselves (doors & frames) were really good quality. Good firm; happy to use them again.
I was let down by B&Q on the delivery of my work surfaces, we had the kitchen fitters coming and was unsure what to do. I looked on the internet and found this company. I called to see if they could help and the person Karl who answered the phone could not have helped me more is customer service was excellent after helping me place the order he then called me back twice to make sure everything was OK and to confirm delivery of my work surfaces the next day. As promised the delivery was here the next morning. I cannot fault this company on anything the service was excellent and the work surfaces we ordered are perfect. Thank you for all your help will definitely be recommending to others.
At last a company who supplied exactly what was ordered. delivered exactly when they said (despite appauling weather & road conditions) & communicated by telephone after using their product knowledge all for a good price! Few companies come up to expectations these days but Topclasscarpentry exceeded in every way!
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