Actual service from their shops is great but online was awful. Bought and money was taken from my account but when the delivery timeframe had come and gone I called to chase up delivery and was told that the items were discontinued. I was shocked as I couldn't understand how they could sell items that didn't exist and take my money for it. They didn't even call or contact me to tell me they were discontinued, I only fund out when I chased the delivery. Took a month to get a refund for items that were never in stock. Stressful and awful time as builders got fed up of waiting for tiles too. Bought better quality tiles that were delivered promptly from their main competitor.
These guys are a joke. I successfully placed an order online and was given a delivery date. I was having my bathroom redecorated and had booked some guys to do the work around that date, so wanted to make sure everything happened in the correct order.
I'm not going to list every single exchange I had with this company but I will tell you that their customer service / web support team are worse than useless. The order never came in time for the job to start, I had to visit 3 stores to fulfill the order and purchase a SECOND set of tiles to enable to people I employed to do the job to keep things moving forward... instead of them sitting on their hands waiting for a delivery that turned up on day 4 of a 5 day job.
These jokers were unable to track a simple order within their systems and give me a direct answer as to where my tiles were in the delivery process. They lost my confidence and trust and I will never use them again. They also failed to accept responsibility when I wrote a letter of complaint. If ever anyone asks me for a recommendation for purchasing tiles, I'll be sure to make them aware of my story when it comes to the Jokers that are Topps Tiles.
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