These guys are a joke. I successfully placed an order online and was given a delivery date. I was having my bathroom redecorated and had booked some guys to do the work around that date, so wanted to make sure everything happened in the correct order.
I'm not going to list every single exchange I had with this company but I will tell you that their customer service / web support team are worse than useless. The order never came in time for the job to start, I had to visit 3 stores to fulfill the order and purchase a SECOND set of tiles to enable to people I employed to do the job to keep things moving forward... instead of them sitting on their hands waiting for a delivery that turned up on day 4 of a 5 day job.
These jokers were unable to track a simple order within their systems and give me a direct answer as to where my tiles were in the delivery process. They lost my confidence and trust and I will never use them again. They also failed to accept responsibility when I wrote a letter of complaint. If ever anyone asks me for a recommendation for purchasing tiles, I'll be sure to make them aware of my story when it comes to the Jokers that are Topps Tiles.
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