Topshop reviews

Topshop reviews

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6.1
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No problems, nice product!

I bought a bracelet from topshop a few weeks ago. There were no problems with the shipping or the product.
I would definitely recommend topshop.com
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Good selection and prices

I'm such a big fan of TopShop, and all of their collections. It's really a great all in one place where I go to shop when I want a wardrobe overhaul. Now that spring is approaching, I use topshop.com to shop for dresses (I have a lot of their clothes already, so it's great knowing the fit of what you order). This is an awesome place to buy clothes online and I highly recommend. Ciao.
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Where is my order?

Ordered in January, still nothing. Topshop claim my items have been delivered....... nope still nothing! I'm bored now and I would like a refund but low and behold still nothing!!
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Terrible, no communication at all

Their online store never replies to any inquiries, even after repeated emails. Absolutely terrible and inexcusable. I don't know if it's just their international customers that they screw over or what, but I've rarely experienced such crappy service.
Also their items are always "in stock" when you place the other, then 3 days later "oh, oops, sorry, it's out of stock", and then they expect you to pay the shipping fee twice.
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Staff should be more aware

I was looking for a satchel. I went to Tunbridge Wells Topshop and was approached by a member of staff who I then explained that I needed the satchel to hold a4 sized paper. She showed me online a satchel that she thought fitted my requirements. I asked her to assure me the bag was the correct size and she said it was suitable. This took half an hour or more to sort out due to problems with the system. She placed the order online in store for me and when the bag was delivered it was totally unfit for use (bag was far too small). I therefore had to drive about 40 minutes back to tunbridge wells to return the bag and get my money back.

Very poor service in my opinion. Don't let the staff dictate what you order from the website as they obviously have no clue.
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Online better than store...

I have fads on whether i like Topshop.
Sometimes i walk in and love everything and other times i like nothing at all.
However i have ordered shoes from them online to be delivered to store for free, and they sent me a confirmation email, another when it had been dispatched and then a couple of days later another to say it was in store. I walked to town, showed them the order on my phone and within minutes they scanned my parcel and passed it to me. Really well informed and straight forward.

However recently i have purchased in store in their sale, and when i got one of the dresses home and tried it on there was a hole in the back of it. The dress had not been reduced because of the hole it was reduced because of the sale. And as it looked really nice on i took it back with me hoping that they would have another in the same size that i could swap it for. However there was not, and when i took it to the till they said there was nothing they could do. Didn't even offer to reduce it a little more due to the hole. Never-the-less i loved the dress so took it home to repair myself.

Will most likely purchase from there again :)
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the cheapest prices

I just wish they would not sell out so fast. They do have the cheapest prices so i get it but i just don't like it lol
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Topshop!....unsure

Topshop the clothes. the shoes, the bags etc always seem to be quite good.

the 85pound pair of boots I bought the inner sole is moving majorly but that can be fixed but not something you would expect for a pair of boots like that.

My major issue with topshop is their online store, the shipping. and their vile customer service.

Quite often with topshop you can make an order. And they wont ship it out til a week later...and by then many of the items you have ordered were out of stock. Which can really turn you off shopping there. I live in AU and I will make an order and it says your items will be with you no later than (insert date here). And then they don't ship the item out til 6 days later. Which either your item is out of stock or you recieve your items much later than promised. But they don't care. I have emailed them about their slack ass delivery and they respond with a standard generic email stating that they don't offer tracking for international parcels. Which really has nothing to do with what i asked about so I basically don't even bother anymore. I have decided to only order from topshop if its something that I can't find elsewhere. Its soo annoying.
Fix your shit guys
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TopShop is super cool

Topshop is very trendy, and I shop here regularly with no issues. I just wish the shipping was faster! Can't wait for my packages!
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not a happy experience

I look for a mini packbag for long time. Finally on this site, there's one mini packbag I've loved to buy. I ordered it in middle september. Then two days later, I'm told that the package was on delivery (from uk to france). I waited.... Three weeks later, I didn't received any package. I've left the address of my work which has no problem to receive the letters and packages. I had to contact the client service of TOPSHOP and was told that it seemed that the package was lost! With standard delivery fee of 6 euros, you have a tracking number (but it doesn't work in france) so you have no way to know where your package is! Then I re-ordered the same packbag. Two days later I was told that my order had to be cancelled because the product is out of stock. Though TOPSHOP gives a refund, I took one month to buy just nothing. What a 'happy' experience! I ordered the clothes/accessories on several other sites and have never problem of receiving them and with the same delivery costs, you can really TRACK your package and they won't be lost on the way of delivery and fast!
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great shop, a little pricy

Lots of fashionable clothes and accessories that are mostly true to size however a few pieces can sometimes be expensive but because of the quality, clothes last for a very long time so I personally think it's worth it. Also I have had very good customer service with returns without tags completely attached etc.
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I loveee topshop!

topshop is my favourite clothing brand to shop from true to size,outstanding quality and beautiful styles! the only reason i didnt give a 5 star is because they're based in england and i live in ireland which isnt far away and it can take up to two weeks to deliver unlike boohoo which deliver within two days!!
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Perfect everytime

I'm a regular shopper at topshop and have never had a problem with any product, they're always of great quality with great designs. In store people are very friendly for example one visit I couldn't find what I wanted and as the store was almost empty at the time the staff literally ran around the shop checking that it hadn't been moved round behind other items or anything, they're always so helpful and happy. I've never had a home delivery from topshop but have had an in-store delivery which was also great, I had emails immediately after placing my order confirming it and one the next morning saying it was in store. It was also very quick and easy collecting it in store as the staff were very helpful yet again. Overall love topshop and staff are always extremely helpful!
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Average Website with a Few Criticisms

I've ordered from Topshop no end of times and can honestly say that I've never been impressed.
The clothing is fairly expensive for something that is usually of average design and/or quality. The website is easy to use but a little bit too minimalist. The delivery charge is pretty ridiculous for such a large company/brand. Delivery itself is average, bordering on slow.
Returns aren't simple (as you have to log in and request a return number) and refunds take a while to clear.
I've often taken returns back to store for a refund or even an exchange but it has always been a hassle. Tried 3 different stores and the staff in all 3 have usually been unhelpful.
Overall I much prefer to shop elsewhere and only buy items from Topshop occasionally.
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Fedt tøj.. men..

Jeg har altid elsket deres tøj og er tilfreds med varene.... hvis de altså kommer.

Begge gange hvor jeg har bestilt online, så går der nogle dage hvor jeg går og glæder mig til at få mine ting. Men så modtager jeg en besked hvor der er nogle af mine bestillinger der er blevet udsolgt på lageret. Det er bare rigtig surt, når man forventer nogle visse ting at der skal gå så mange dage før man ved hvad man får.

Igen jeg elsker deres hjemmeside, men jeg er altid nervøs når jeg shopper derfra, for jeg aldrig sikker på om jeg får mine varer.
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adore :D

I bough a pair of chunky boots.......they came perfectly on time and they are looking even better than in the pic of the webshop :D soo im really happy :D Im gonna buy from them again :D ADORE!!!!!
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A-M-AZING

ihhhhh. Bor i en lille lorte by i sønderjylland. Langt væk fra stor byen, hvor jeg har mulighed for at købe i topshop. Havde dog kigget på nogle sko en gang, og var overbevist om at de IKKE sendte til Danmark. Men da jeg fandt ud af de sendte til Danmark, gik jeg ''shop amok'' - Elsker topshop. Kan klart anbefaldes. Hurtig levering, lave priser, alting er perfekt!
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A little disappointed

I have never had problems with buying from Topshop.com before but I was slightly disappointed with my last purchase. I had bought a shirt along with a £15 camisole to go underneath. The main reason I made this purchase was because it was free delivery when spending over £30. A few days later I received an email saying the cami was out of stock so they had refunded me for it. This was a little annoying as I bought it to wear under the shirt. I would have preferred it if they had contacted me about, offering an alternative or offered to cancel my order (like the company I work for do) This now means I would have to make another order to get a cami, but I aren't going to do this as I would not get free delivery. A little disappointing from Topshop....
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Fine varer.

Varerne var fremme til rimelig tid. Dog stemte alle str. ikke helt overens med hvad jeg havde bestilt så noget af det måtte sendes tilbage, men med gratis retur. Varerne er super kvalitet og det er ihvertfald ikke sidste gang jeg bestiller derfra!
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100 % tilfreds!

Min ordre kom inden for leveringstiden er passer perfekt i størrelsen! Ingenting at klage over der! :-)

Topshop Details

About this company

With 300 new styles added each week, TOPSHOP.COM is jam packed with all the latest styles. Check out our collections and latest designer collaborations for SS09!

Visit Topshop

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Topshop is ranked 83 out of 94 in the category

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