I've ordered from Topshop no end of times and can honestly say that I've never been impressed. The clothing is fairly expensive for something that is usually of average design and/or quality. The website is easy to use but a little bit too minimalist. The delivery charge is pretty ridiculous for such a large company/brand. Delivery itself is average, bordering on slow. Returns aren't simple (as you have to log in and request a return number) and refunds take a while to clear. I've often taken returns back to store for a refund or even an exchange but it has always been a hassle. Tried 3 different stores and the staff in all 3 have usually been unhelpful. Overall I much prefer to shop elsewhere and only buy items from Topshop occasionally.
To reply as a company, please log in to your business account.