I ordered a Petzel head torch from TA. First one faulty and replaced immediately. Fist time I used at work, turned out this model of head torch is dimmer than a candle! Even though I had the torch for several weeks. No packaging or receipt, TA swapped for a more powerful model no problem. They can't have made any money out of this transaction but obviously care about supplying the right thing to their customers. A professional company for professionals.
We have just replaced our harnesses for the high ropes course and updated some of our technical kit. I went to Total Access to purchase equipment because they offer a great range products at a competitive price.
Their service and delivery are good to. They answered my queries quickly and if items were not in stock they were able to tell me when they would be available.
Delivery was FREE as well.
I placed an order on my smartphone late at night. A website issue on the delivery options resulted in my order being marked as collection. As I live in Swanage this was not really practical. I contacted customer services the next day. I spoke to Amy,they had discovered the website issue and had put my order for delivery. It arrived well packaged the following morning
Always have a look here before you purchase I was well pleased
Needed head torches for my Nordic Walking group, new what I was looking for, total access offered the right price, website easy to order through and the delivery was efficent, can't ask for more. I will know where to look next time. Always used Petzal head torches as they are the best, weather proof, robust and quality light for walking in.
Had no issues with the website or the purchase at all. Would buy from again, no worries
I found Total Access website easy to navigate and find the product I was after and I also found Total Access £20 cheaper than any other online site so I would not hesitate to recommend Total Access to anyone.
Very efficient and helpful. The phoned me back in response to my phone enquiry. The product was reasonably priced and arrived promptly. Very impressed and would recommend to others.
i purchased some head torches and another item i found 1 of the torches not brite enough so rang up and was sent a return form i paid postage they dident charge me restocking fee total assess were pleasant sexy and not comming from there own rear-end .
i seem to buy a lot of stuff mainly records from eBay .i think buying has taken over as my number one interest
i have taken apple to task on returning faulty goods / viagogo sending wrong tickets (dont go near them ) im almost always in some dispute of consumer rights im sick of it , its the company's taking advantage of the inconvenience of distant selling and post office corners us (the price is through the roof to post stuff back its a scandal , (its either to big or to heavy , yeah those are the dimensions we've always delt with der ? im quitting ,, BUT TOTAL ACCESS were a refreshing oasis in my consumer hell well done you can only prosper from this attitude
the others are bound for destitution (one hopes,
Absolutely no problems. I placed my order on Saturday night and received it on Monday morning. The delivery company even gave me a one hour slot in which it was going to arrive and options to change if that wasn't suitable. I'd use Total Access again anytime.
I ordered my first climbing harness (mammut orphir) from Total Access Online and was impressed with the speed and organisation. I found out within one 12 hours that they had run out of the colour I wanted but was offered an alternative via email from A HUMAN!! Great not to be talking to robots, and the delivery came through 2 days later. Very pleased!
A recent purchase of Light My Fire MealKit 2.0 from Total Access Online was a positive one. TAO offered a great choice of colours and was the cheapest online, coupled with fast efficient service. Brilliant! Highly recommended though publishing delivery charges would help us nocturnal shoppers...
I ordered a length of LSK for some rigging tasks for my SPA climbing assessment. The value of the order was very trivial indeed but that didn't seem to matter to TA (UK) Ltd.
The order was processed the sdame day and was ready for collection when they said it would be. Honestly what more do you want ? I'll be buying from TA again.
Having looked on a few websites for a new caving light I decided to buy from Total Access. They have what I want and promised a speedily delivery.
From beginning the order on the website to receiving my goods I had a flawless experience . The delivery company text me with an hours delivery window meaning I didn't have to hang around all day.
The follow up emails were also appreciated .
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