If your looking for a decent range of effective electronic cigarettes and very good quality pharmaceutical grade E-liquid you have stumbled on the right company for your vaping needs at a reasonable price.
I had started considering using electronic cigarettes over a year ago instead of smoking tobacco and after failing nicotine replacement therapy, I had previously sceptic thoughts that these so called E-cigs were a bit gimmicky, being an ex-hardened smoker my self, so I decided I did not want to smoke again and this was an alternative I had never seriously considered before, so I went online looking at E-cigs I wanted to know the in and outs of them to give me the best possible chance to quit tobacco, so many E-cig company's seemed very similar to one another and decided to did a little deeper for something different and I stumbled on this company 'Totally Wicked ELiquid' and I 'am very glad I did and have been with them ever since!
Please take a look and be brave and take the plunge, I did and have never looked back, also in the long term it actually costs less than tobacco smoking and especially if you make your own E-liquid! Yes you heard me right! Go on take a look! An E-cig company with a difference!
Cant say I've ever had a problem with anything I've had from TW and the delivery times are brilliant. Any questions that I've needed an answer to have been responded to quickly online. If I've contacted them by phone the person on the other end of the line has been polite, friendly and as helpful as I could have wanted (in some cases more helpful!). Brilliant.
Totally Wicked is the best and most reliable E-cigerette company going, they sell a wide range of products to suit different consumers needs. A variety of flavours ranging from tobaccos to fruits to mints, they supply items from beginners through to avid hobbyists
Their products are incomparable to any alternative supplier of knock off E-products
Been using totally wicked nearly 2 years, I like their e-liquids and quick service.
Their website is easy to use, discover new items and basically shop on.
I have enjoyed their product videos and video tutorials.
Nothing to complain about with this company
Every variation of the products I have tried have been good, love that you can mix and match - flavours are great and the customer service are second to none so glad I found them and the sister company The Electronic Cigarette Company
when i first stopped smoking, totally wicked was the first place i went, i was given not only good service, but fantastic advice! they come across as actually caring personally. thanks to totally wicked and there tested merchandise im safe in the knowledge that i can puff in peace and safety also fight for my right and with us to be able to vape in the future without restrictions thank you totally wicked
Have been a totally wicked customer for about 2 years. I completely quit smoking real cigarettes after about a week of using TW's "Tornado T" e cig. I like the tobacco americano brand, which is a lot like marlboro lights but with a very slight, sweet finish. I have worked my way down the nicotine scale from 18 mg (where I started) to 10 mg where I'm at today. Next stop is 6 mg. I like the product a lot. You need to take care of the tornado T, clean atomizer every few days, wipe out batteries where they plug into the atomizer, etc. But if you are willing to do that (as opposed to disposable cartridges) you will get a satisfying vaping experience and e cigs that last a long time. I've had many atomizers and batteries last 6 months, although sometimes there is failure after 4 or 5 months. I've ordered many, many times from TW website and never had a problem. Plus, they have different things on sale every friday! I've saved 20% on starter kits which is great!
Website and Service
I ordered an e-cig starter kit from these guys. I placed the oder early in the morning, with the promise of next day delivery. The website worked extreamly well, and the purchasing process was seamless. However, a few hours later, I checked my emails for a dispatch notification and didn't find one. Logging back into the site to check my orders, none was found. I phoned the company, on thier 0845 number, to report my problem. The lady on the other end, offered to call me back, to save my phone bill and promptly resolved the issue. It turns out, that I had ordered the device, at the same time they were going through a server upgrade, and my order ended up in limbo, something i'm sure would be an extreamly rare, if not a one time occurance. Despite the same day dispatch deadline fast approaching (3pm) she was able to find my order, build it and ship it in the nick of time.
Although, it may be worth noting, that had I not checked for the email, this woud have gone unnoticed, and possibly become too late for rectification.
The E-Cig I orderd was the Tornado C-Twist:
The following day, the device had arrived. Neatly packaged with all the infomation needed to set up, I was vaping within 5 minuites of tearing the package open. It managed to last a good three hours before the factory charge was gone. But, left overnight on charge, and its easily lasting a full day now, without showing a single sign slowing down in the evening. I havnt braved a second day yet, so I don't know how long it will actually last. I shall give that a go over the weekend, so I can get it charged should it die midday. The twisting voltage selector at the base of the device, despite having a range of 3.2V - 4.8V didn't seem to make much of a difference on my first couple of tries, perhaps because the battery didn't have the power to get up to 4.8v on the factory charge....? But in the morning, once the battery was full this dial made a world of difference. First thing in the morning, I have it turned low, but as the day goes on, I eventually crank it up to full strentgh to accompany my evening beer (Two things I can finnaly enjoy together without going outside)
The liquid that was provided was the Titan Fluid 1.8%:
This was okay... It has a slight "Woody taste" the best way I can describe it, is it tastes like, What varnished wood smells like, if that makes sense? Its not as bad as it seems though, the vapor is thinck and smooth and around my third vaping sesion, I stoped noticing this and it was like smoking a regualr tobbaco based cig, tasteless, but satisfying.
I also tried....TuttiFruity:
I did feel the desire to try one of thier more strange liquid flavors, so in the five bottle selection of tobbaco flavours, I also got just one bottle of TuttiFruity. My fear with this, is that I enjoy smoking, I do not, however, enjoy sweets. At all. Supprisingly, this was nice. The vapor is just as think and full as the Titan, the 'Throat Hit' was just as strong and satisfying, but it left a curiosly sweet flavour on the exhale. Much like the Titan's woody scent, this did fade away after I became used to it, but after a couple ofhours sitting at my desk working away, I went outside to find that the sweetness had returned.
If you are new to e-cigs, or reluctant to dive in and try it. Let me tell you, its worth it. You'll get used to the devices very quickly, the amount of flavours available is amazing, the prices, whilst high on intital investment, are set to save me ( previously 10-15 smokes a day) over £100 a month, The throat hit, is just as satisfying as a tobacco cig, if not more so. It doesn't leave a smell. (You can smell the scent during use, but this dose not stick to clothes and furniture like smoke does)
I have used TW before with no issues but on my last order i was overcharged and after a couple of email going back and forward they said my account would be credited with the difference so i didn't worried about it anymore, six months later i was ordering some more things from them when i realized no credit had been done so i emailed them again and the reply was a new receipt with changed item values that amounted to the total i had been charged for.
After this episode of poor customer service (or worse if we think about fake receipts) i decided this people are not the kind of shop i want to do business with so instead of wasting anymore time with them i'm moving on and i found a few other online shops that are cheaper so i will give them a shot.
This is my first purchase and it was great . I ordered my items on 10th and received it on the 22th , i live in Morocco so it was pretty fast.The items are really good quality. I asked them if they can send me a European plug for the charger, i honestly wasn't expecting they would do that but they did. Great service Totally wicked.
I ordered a product from totallywicked and the product never came to me they said it was delivered but yet i never got it.
There customer service was horrible when i had called to voice my dis pleasure they told me that i need to set up a claim and that id have to wait almost 30 days before any outcome .
To make a long story short i canceled my card and im now fighting to get my money back
HORRIBLE COMPANY WOULD NOT RECOMMEND TO ANYONE!!!!!!!!!!
I have been using TW for the last 5 / 6 weeks and haven't looked back, the delivery of the product is quick.
I bought the Odyssey Electronic Cigarette and I haven't thought about smoking a proper cigarette since. I do have a problem with how long the batteries last, the darker the mixture the shorter the batteries last. Definately need a stronger battery
Carl Challoner found this review useful
I ordered from Totally Wicked because It was recommended to me from a friend who has more experience than I in 'VAPING'.
I had ordered from a competitor my first few devices and juices. Since finding TW, I doubt very much I will use anyone else!
I've ordered batteries, Dual coil tanks, V3 Clearomizer's, and juice. All turned up within two days and well the quality is superb.
I really like the attention to detail, with the etched logo's on the V3 clearo's and the labeling on the juices is excellent.
Many thanks TW!
They sell a great product with a huge selection so you can personalise your own vaping experience! I've only ever had one item that was faulty in the past 18 months and it was checked and replaced free of charge. They even contacted me when the problem first arose to make sure everything else was going great! Quick postage and a great price!
Had last real ciggie on 27th Feb 2012 and haven't had the urge to buy or use the 'real thing' since then! Always used Totally Wicked and had excellent service from them and wouldn't consider moving my allegiance elsewhere. Keep it up TW
All the hardware is well proven so you'll never buy a bad piece of kit. Unfortunately, the down side of this is that you may have to wait until they offer the latest ideas for sale.
The liquids are all very good - I've never bought a bad one.
I can not talk Totally Wicked up enough!!
No I dont work for them before you say anything lol.
I just ordered the Varivolt and it was very quick delivery and then uh oh the worst happened I had a problem...... A quick email telling them my problem and I quickly got a reply asking to either phone them or reply with a contact number and they would call me back. I called in myself and the lady who answered the phone was awesome. We got my Varivolt working again like new and now I know what the problem is I can make sure it never happens again.
Now all I need to do is workout a way to get the money to buy everything Totally Wicked has to sell.
I highly recommend these folks to anyone who vapes and the smokers out there who are thinking about trying vaping DO IT!!!! I now vape 100% I prefer my vaping to my old roll ups. Loads of flavours and strengths give it a whirl.
The only thing I would say to new vapers is when you start its a bit dry so have a drink with you.... Once your used to it you will be fine. :D
I hope my review has helped folk out there.
Totally wicked have the most welcoming staff both in the shops and the customer service centre. They have always helped me where they can and if sonething has gone wrong (which rarely hapens) they have sorted it very quickly. Would recommend anyone to go here!! the prices are a little.higher than some other places... but you certainly get what you pay for.. great tasting liquids great service and friendly staff :)
i have to say,i have been on e-cigs since the first ever litle ones and i was not completely smoke free.Once i tried tw and realised the choice,i was amazed.It was a bit trial and error for me to find what i wanted but worthit. There choice and constant strive to bring us the latest and best products if second to none.
Customer services also are second to none,these guys know there stuff and there customers. They will in my experience bend over backwards to help you with anything from your first time trying to seasoned experts.Trust me they know more than any of us and they will help you with anything.
If your thinking of trying e-cigs,try T.W. there site has everything you could dream of and info,pics as well as videos to show you how it works,nothing is hidden,so you wont loose out on trying the wrong thing,besides there always there to help you and you will soon feel like your part of there community.
Shay Boast found this review useful
i purchase most of the time from their first distibutor in scarborough called a touch of glass but i have ordered direct a few times and i havent had a single problem so far.
me and the missus have now been vaping for 1 year 2 weeks and i went from smoking 40 a day to not even wanting an expensive stick after the first 3 days my taste buds started to wake up and i feel like ive got more energy now
i was even shocked myself being a smoker for nearly 20 years and trying all the stuff from the doctors that didnt do anything.
totally wicked save me a fortune
Been using TW for around 3 years., and finally got the product that works for me. Batteries seen to last long enough - and I've never had a failed atomiser - its just the preformance drops of and needs replace fairly regularly - 3-6 weeks.
And there my only real fault - with so meany products and versions - Its difficult to kep track of the spares I need.
All in all though - good service and would recommend after you do your homework
I started vaping on another widely available e-cig but was costing me more than smoking cigarettes!!quickly moved onto the totally wicked tornado tank. I work with lads who have tried similar devices from other brands only for them to get frustrated with sub standard build quality.i have been using my tornado for 2 months now and im still using the original battery (that lasts 2 days between charges,im a med to heavy vaper). I cant fault the customer services they were very helpful when i needed them.Dellivery is very fast ,although a tad expensive if only ordering small items.im lucky enough to have a totally wicked reseller near me and have sent many people there knowing they will be happy with there purchases! So thanks totally wicked, im a happy and healthier vaper!!!
Ive been vaping for about 4 years now. I started with a sister company of TW's (TECC) and swiftly moved to TW's.
Yes TW's products are pricey, but they are worth it!
Great customer service, great products, constant yoyo offers, constant discount codes (which can be used with the yoyo promotion) competitions constantly for free stuff (and not small prizes either I may add) news on the vaping world, in touch with customers.
The shops they have are also great with both shop and over the phone great communications. You can literately phone up and have a chat about whats next. They also have great informative youtube videos on news and how too's.
The company has gone a long way since they started yet the customer service has keep to the same standard from my experience. Yes many people will say "Oh well if they are expensive then of course they will be nice to keep money from your wallets" but its not the case as with other companies they want your cash and not to speak to you. Besides, you pay more for quality and yet STILL end up spending less than smoking.
The forum is great too. There are always a large number of staff walking the boards and communicating with customers as well as the owner(s). They also interact alot with twitter and facebook.
I feel totally wicked care about me as a customer and treat me as a distant vaping pal rather than a cash pit and in all, every penny i have spent and every penny i will spend shall be happily handed over.
Theres only two things ive purchased that havent been from TW and thats a custome drip tip and custom e-mod. Other than that, batteries, chargers, fluid. atties etc will NEVER be purchased from anyone else.
5 star company, I seriously recommend you try these guys out if you want a great smelling, tasting, healthier, no staining alternative with no second hand smoke and legal to smoking.
Give em a call. They will most definitely be willing to have a good long chat on what you should start with. ;)
Electronic cigarettes are becoming ever more popular. I started with e-cigs 2 years ago and obviously read reviews on e-cigs before I bought one. I ended up going to totally wicked and have seldom being disappointed. I say seldom, they have been very innovative with designing e-cigs. Some designs were a little hit and miss on reliability, namely the cartomizers. But in a never ending pursuit to provide the best, they soon came through with better and reliable products.
I have tried my friends 'cheaper' brand e-cigs but nothing has been to the standard of TW. The hit on the fluids especially.
The customer service is second to none, always friendly and unbelievably helpful! Any problem products are replaced asap. Wish more companies were like this!
Thank you TW!
I purchased the promotional 5 bottles of 10ml size e-liquids. I bought Blueberry, Cherry, Ice Menthol, Strawberry and American Red Tobacco. They arrived quickly, well packaged and 4 of them taste AMAZING! Sadly the American Red Tobacco is far from tobacco flavoured, tastes like I've got my lips round a smoke machine in a nightclub. But, the fact remains that I have no reservations, and would recommend this company to anyone. Just make sure you read the customer reviews of flavours. They are generally very useful.
It is the best thing that had happend to my smoke-life. If I haven't stopped with the ordinary cigarets I have got KOL - but I didn't get it - because I started with the e-cig I bought from Totallywicked.
I am from Denmark - so my english is not perfect.
They will always replace a faulty part and their warranty on products is very good. Will buy from again as their customer service is top notch. A representative was emailing till midnight on a Friday! Regarding a return. Which other company would do that?! TW have an amazing reputation now I know why.
having been buying my products from them for 3 years now, with very few problems, but whenever a problem has occurred they have quickly sorted it, all their products are of a high quality, with batteries lasting a year or more, (still have a couple that are 3 years old), and they have no problem giving advice to both and new comers to vaping, while there special offers each week mean you can save money as well
just wished they still did the buttered popcorn flavour
Chose to go with Totally Wicked and felt sure that spending the best part of £100 would be well spent, how wrong I was. I purchased a Titan Tank with all the extras and a load of ELiquid. The extra tank caps I purchased were rubbish and not of the quality of the ones fitted to the tanks that came with the kit. No extra tank caps were supplied as per the promise when I purchased the kit. On speaking to customer service I was not left feeling they were overly bothered. The atomisers lasted about 6 weeks and the batteries about 8 weeks. The whole kit has packed up after 8 weeks and is heading for the bin. What an expensive mistake, dreadful product. Back to the 10 Motives for me.
I've been using Totally Wicked for the last eight months, since I switched from those dreaded ciggies. Their website is rather difficult to navigate - you really need to know what you're after. I ended up calling their 0845 number and spoke to a very knowledgeable member of staff. They asked me how many I smoked, what brand, what I do for a living and advised me of a kit and strength of fluid. I took delivery of my Tornado ego c and haven't looked back since. I had a problem with an atomiser around 2 months ago, and when called them, they asked me a few questions about the problem and sent me a new one - received next day! First class service! I wouldn't hesitate to recommend them to anyone wishing to switch to e cigs!!
Cannot fault the company or their products...ever since I switched from another company to Totally wicked several months ago I have been amazed at the difference in the quality and how they excel with customer service. On the one occasion I had to call about an issue the item was replaced with no fuss and.this gives me total confidence that I can rely on this company for all my future purchases..would recommend to everyone.
I started using this company 4 years ago and have never looked back. One stop shop for everything I need, yeah a little more expensive than others but you get what you pay for and their customer service is the BEST!
Products are very high quality and I've had very few problems.
You will always come across the odd DOA items but they do not hesitate to fix issues and I've had replacements the day after letting them know - no fuss at all.
Can't recommend them highly enough :)
I was a heavy smoker and I first tried using an E-cig early 2012 when I was "persuaded" to buy one from the rep in my local shopping centre. It was NOT a totally wicked brand, it was a different "popular" brand of E-cig. After using their device for just 2 days It became clear that it was just awful! The battery only lasted a couple of hours, it took all day/night to charge and the refills that claimed had the same as 200 cigarettes inside barley lasted 2 days , and I certainly did not smoke 200 fags in 2 days! The flavours were terrible, 2 choices... tobacco flavour (which tasted nothing like tobacco) and menthol. Their vapour also gave me really bad chest and asthma like symptoms and was basically just so terrible, I threw it away and started smoking regular cigarettes again. To say the least I had been put off the idea of E-cigs.
But then, at the start of August 2012 a friend of mine introduced me to Totally Wicked's brand of E-cigs!
My first impression of the actual device was "wow".... Sleek shiny chrome with the logo and name actually etched into the metal! It looked amazing!
He let me have a try of his EGO-C device, he was using the refillable tips and was using the "Raspberry Menthol" flavour E-liquid from totally wicked themselves.
It tasted absolutely amazing! His device gave a good, clean vapour and the throat hit was great but did not leave me feeling rough or chesty like the previous brand I had tried.
So I decided to visit my local totally wicked outlet after looking at their great website online.
Since august 2012 I have been using totally wicked and purchasing their liquids and devices... and I have not smoked cigarettes since!
The staff are honest and friendly... if I am not happy with something I have purchased or it is faulty they do not hesitate to replace it for me... they are well trained and know exactly what they are talking about and don't try to "con" you into buying something you don't want or need.
The products themselves are great... never had any issues with them 10/10
Battery life is amazing, it lasts all day and evening and half of the next day 10/10
Charge time is great... less than 1 hour for a full charge on my device 10/10
The liquids are value for money, hundreds of great flavours, top quality and do not give me any bad side effects 10/10
I can safely say that I would not go to any other brand or company for my E-cigs... I would recommend them to ANYBODY!
If you are looking for high quality devices and great liquids and customer service, visit their website or find your local totally wicked outlet shop... it will be the best choice you ever made... get off the fags and start vaping today!!
I feel so healthy now since I stopped smoking!
Louise Gibbons found this review useful
Been using this company since Jan 2011, the e-liquid is by far the best quality and the devices are of the best quality. You need to spend slightly more to get the best albeit only slightly more for more reliability and quality, I love the new variety of products they continue to introduce me too. The other players out there cant compete with these guys, they are professional and know their business.
Your electric fag is important to be working at its best and with TW it will be the best.
Louise Gibbons found this review useful
I have only had 2 orders with the company.
Withe the second E cig kit the batteries were missing. I called up, they apologised there and then and just sent the batteries out and they arrived 2 days later.
Louise Gibbons found this review useful
This is a review for Totally Wicked Electronic Cigarettes UK E cigs E liquid - lead title on this page for this company is not quite correct.
The ethos held by the customer service personnel of this company are not honest nor do they bear integrity.
We had to return a faulty product. They admitted it was faulty but tried to give us a credit note instead of a refund (which was for a whopping £163!).
They then tried to make us pay Paypal fees to refund via Paypal then allegedly 'lost' our refund via the bank.
Throughout all this hassle, we ran up a good sized phone bill in contacting their 0845 number and to add insult to injury they have ignored all requests to pay the returns postage, something they are required to do by law in the case of faulty goods.
I used to vehemently defend this company, having used them since January 2009. I ignored all the warnings of bad service splattered across the forums of the e-cig world. Not any more! Like many other customers, I will speak how I find and add my voice to the growing number of disappointed, disgruntled, let-down customers.
There are loads of other really excellent companies out there who do not make a farce out of a simple returns procedure, so my advice is to use them instead. And avoid dealing with Scarlett if you have any issues as she really couldn't care less, I suspect she stands as the company Rottweiler for complaints.
I cannot believe what happened to us even now.
It is hard to make any sort of complaint about TW's service on any electronic cigarette forum in the UK because the company upset so many customers that they were slated across every leading electronic cigarette and vaping forum/community. This led to threatened litigation, the closure of one major forum, and the gagging of many disgruntled customers. I am all for civilised, honest reviews and the things said against the owner of this company were disgraceful. But it has in my opinion also gagged HONEST feedback and allowed Customer Services to up themselves to tenfold of the appalling, uncaring, shoddy and slack service they were accused of 10 months ago. And people cannot speak out about this, so the Customer Services 'team' become even more comfortable in their bad work!
Totally Wicked, I do hope you read this. I pushed Lord knows how many people your way, without ever taking a penny of your affiliate 'recommendation' scheme. I did it because I was happy with what you provided. But how can I ever recommend a company who try to rip people off? We are left out of pocket by £20 for postage and phone calls and I have a further £20 of unused Odyssey cartomisers, that will now never be used. This whole debarcle set us back £40 and a lot of stress over what was supposed to be my Christmas present. Never a true apology from you, even. I really have little wonder that people set upon the company last year.
Fab Fab bought mine 6 months ago and never looked back ,used web sight great service ok if your just buying a liqued its a lot 2.99 for delivery but i get a few things at once and get great saving , ....... Gaynor from York
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