I was very impressed with totalwarehouse, the service was wonderful, the staff were very helpful and the product I bought was great value for money and just what I needed....... would recommend to anyone.
I ordered an Airpro 500ml Mini Small Air Dehumidifier from totalwarehouse.co.uk, but received an 'El Poquito' Mini Peltier Dehumidifier instead, both dehumidifiers look almost exactly the same but the Airpro Mini has great reviews and I think is heavier than the El Poquito. I rang customer service, person who sorted out everything was SARAH, she was very apologetic and helpful. They agreed to send me the correct order after I send back the wrong one, and SARAH kept an Airpro Mini for me under her desk because the were running out of stock. When the Airpro Mini, I discovered that the plastic bottom left side was heavily chipped, I think it thats how it came from the manufacturer, it's what you get at this very cheap price. Other than that it worked right out the box and started collecting water immediately, despite its very small size. You would notice that the dampness smell disappears in the room after 24 Hours. I took away one star because of the aesthetic appearance (heavy chipping), other than that the dehumidifier works fine and its been a pleasure doing buisness with totalwarehouse.
Ordered heater easily on-line. next day delivery and product arrived in perfect condition. Very happy.
I purchased a Dehumidifier through the Total Warehouse web site. I found the site easier to use and check-out was straight-forward. I received regular updates via email on the status of my order. Dispatch was prompt and there was no problem with the delivery.
I'd would buy from them again.
perfect, received promptly,easy to install, easy to keep clean
Nothing is too much trouble, messages are replied to, and staff are totally fantastic. It is rare to find businesses like this, so use them without a second thought - they are brilliant.
Brilliant ! Ordered late in evening arrived less than 3 full days later. the ordering process was straight forward and easy. The product I requested was delivered and fitted within 3 days from my online ordered
The items were delivered very quick., nice quality not shoddy second rate goods. Very reasonable prices.
On the downside my Email address and phone number were printed on the address label on front of the goods for anyone to see !!
My order was confirmed and then a second e-mail advised that it was ready for dispatch, then, several days later, an e-mail to say it was out of stock and no further supplies could be obtained and that I would get my money back. I have no reason
to suppose I won't and await my next credit card statement.
I did e-mail them to complain that the series of e-mails was very odd if they didn't have the stock in the first place and received a reply to say someone would contact me.
i cant sa how impressed i was with total warehouse i was kept in the loop with every part of the deivery from order recieved to order awaitinging despatch to order despatched and then given a text to ask if i was available for a morning delivery then an hr before i was told delivery was between 10.00 and 11.00 am best delivery experience from mail order ever what a change in this day and age well done
Found what I wanted easily on the website, much cheaper than other places, delivery was very efficient, and goods where exactly what I wanted.
I will definitely use total warehouse again, and would recommend to all my friends.
Keep up the good work!
the e-mails to keep me informed of progress is great wish others would do the same
The goods I'd ordered turned out to be awful quality (Fallen Fruits aged ceramic range for the garden). But Total Warehouse's Customer Service proved to be excellent in dealing with the problem, so although this particular purchase didn't work out, I would still rate Total Warehouse as a trustworthy company where you can buy with confidence.
I searched everywhere for a new feeder for the dog and came up with Total Warehouse.
The staff were very helpful and the product everything I (and the dog!) wanted, and the price was great.
I would try them for anything before I looked elsewhere..
Bought a 150w plug and play transformer which unfortunately had a crack in its casing on arrival. Made contact by telephone and a replacement was sent next day. Better still the courier took the faulty one back so I didn't have to post it which would have been expensive as it is a heavy item. I appreciate that any expense if I had sent it back would have been reimbursed. The staff to whom I spoke were very polite and helpful. Excellent service from an excellent company.
Ordered a plug and play remote control with an extra receiver which turned out to be faulty. Advised TW and they quickly sent a new one (which worked fine) together with a postage paid label to return the faulty one. Very good service.
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